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Hi-Line Autohaus
Charlotte , NC
735 Reviews
The Hi-Line Autohaus Difference!
At Hi-Line Autohaus, every vehicle is carefully hand-picked and thoroughly inspected to meet our high quality standards. Each unit goes through a detailed service process to ensure reliability, safety, and overall condition. Depending on the vehicle's age and mileage, it may also qualify for extended mechanical protection plans and optional maintenance coverage, available at the time of sale. Our goal is to provide you with a vehicle you can trust backed by quality, service, and long-term peace of mind.
Disclaimer:
HI-LINE’S INTELLIGENT PRICING: Our experienced pricing team performs a vast amount of research when pricing our vehicles to ensure that you are purchasing the best vehicle at the lowest price! Our research includes, but not limited to condition, mileage, options, color, and availability of the other vehicles in the marketplace. We also utilize state of the art software and technology to compare our used cars with others in our market area in order to offer you the best deals available! Hi-Line Autohaus Pre-Certified: Every vehicle is carefully hand-picked and thoroughly inspected to meet our high quality standards. Each unit goes through a detailed service process to ensure reliability, safety, and overall condition. Depending on the vehicle’s age and mileage, it may also qualify for extended mechanical protection plans and optional maintenance coverage, available at the time of sale.
All of our vehicles are offered with Ally Appearance Protection (AAP) for an additional $695 which includes a 5 Year warranty. Please see dealer for details.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 735 reviews
April 25, 2026
Experience was underwhelming. Presented as very prestigious. Sold with half a tank of gas. I’ve never had that happen. They put about $20 work of gas in it to get to half of tank Presented as very prestigious. Sold with half a tank of gas. I’ve never had that happen. They put about $20 work of gas in it to get to half of tank and said the can only put in so much. Paid additional $3k for black wheels where the encaps are peeling. Said they would mail them to me. Never hear another word. I’ll have to pay even more for that. Finance person was good and thorough no issues there. Service was pretty good. Had an issue brung it back the next day and he figured out what it was and fixed it immediately. Overall unsatisfactory. More
by Dhenley
April 16, 2026
Rich was very helpful. Went above and beyond to help me. Had to reschedule an appointment to go earlier. And he was very accommodating. Went above and beyond to help me. Had to reschedule an appointment to go earlier. And he was very accommodating. More
by ahmetaltin
Employees Worked With
March 22, 2026
Rich was very accommodating. Later back and took his time to answer all my questions and when he didn’t know the answer he went and got one. Great experience!! Later back and took his time to answer all my questions and when he didn’t know the answer he went and got one. Great experience!! More
by Will
March 18, 2026
Rich, the salesman that sold me my Tesla was a very nice person. He did not try to pressure me at all into making the sale. I really appreciated that. Once I told him that I was ready to make the purchase i person. He did not try to pressure me at all into making the sale. I really appreciated that. Once I told him that I was ready to make the purchase it all went very smoothly ... and I appreciated that the most! More
by David
March 10, 2026
They go out of their way to make the process smooth. This is our second vehicle that we purchased from Hi-line. This is our second vehicle that we purchased from Hi-line. More
by Pavlusik.tibor
March 04, 2026
What a Spectacular Experience I had with the Whole Hi-Line Autohaus Team! Great service, great team work, and great customer service! I highly recommend anyone who is interested in looking for a vehic Hi-Line Autohaus Team! Great service, great team work, and great customer service! I highly recommend anyone who is interested in looking for a vehicle to visit their Hi-Line Autohaus! They are Simply the BEST! More
by rosavmyers
February 21, 2026
These guys were great! They did everything needed to make buying my Tesla X an effortless experience! Thanks! They did everything needed to make buying my Tesla X an effortless experience! Thanks! More
by rdavidreeder1
February 19, 2026
Great Purchase experience! Purchasing my 2023 Suburban SUV from Hi-Line was an outstanding experience. The team was professional, knowledgeable, and made the entire process smo Purchasing my 2023 Suburban SUV from Hi-Line was an outstanding experience. The team was professional, knowledgeable, and made the entire process smooth and stress-free from start to finish. - James More
by stepsacademy
January 30, 2026
I had an exceptional experience purchasing a Grand Wagoneer from Rich at Hi-Line Autohaus. From start to finish, Rich was polite, professional, and genuinely invested in me being happy with my purchas Wagoneer from Rich at Hi-Line Autohaus. From start to finish, Rich was polite, professional, and genuinely invested in me being happy with my purchase. More
by gcd0927
January 24, 2026
Rich was amazing from the start of sale to finish. I appreciated his attention to detail and overall professionalism. Also, Carl in finance provided great service as well. I would definitely recommend I appreciated his attention to detail and overall professionalism. Also, Carl in finance provided great service as well. I would definitely recommend Hi-Line for any car purchase. More
by Alexislaren
