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Hi-Line Autohaus

Charlotte , NC

Overview
Employees
Reviews
Vehicles
4.9
694 Reviews
Hi-Line Autohaus is a locally owned, family run dealership specializing in luxury vehicles. Since opening our doors in 2002, we have served thousands of happy customers from Charlotte, NC and all around the US, earning us multiple customer service awards! From your first phone call to the turning over of your new keys we will surpass your expectations. At Hi-Line Autohaus we are focused on delivering the finest pre-owned automobiles, inspected, serviced and with glowing vehicle history. Experience the difference and enjoy the savings at your first choice... HI-LINE AUTOHAUS, YOUR PREMIER CHOICE FOR PRE-OWNED BMW, INFINITI, MINI, LEXUS , AUDI, VOLVO, MERCEDES, ACURA IN NORTH CAROLINA, SOUTH CAROLINA AND AROUND THE GLOBE.
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6411 East Independence Boulevard

Charlotte , NC

28212

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Showing 694 reviews

January 05, 2024

Randy was wonderful to work with! He helped us with the Volvo we wanted and things went very smoothly with the entire process and purchase. Highly recommend! More

by smemitchell
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Randy Dominguez
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Jan 19, 2024 -

Hi-Line Autohaus responded

Thank you for the great review! We appreciate your business and welcome to the Hi-Line Autohaus family! Enjoy your new vehicle!

January 03, 2024

3rd times the charm. They entire team was extremely patient with us on deciding finance options. They worked with us in making sure they meet all our needs! I walked away More

by Ms White
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Bogert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Dominguez
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Jan 19, 2024 -

Hi-Line Autohaus responded

Thank you for the great review! We appreciate your business and welcome to the Hi-Line Autohaus family! Enjoy your new vehicle!

January 02, 2024

We love it ,,. Tony is the best seller the way that he treats you it's amazing just be prepare because you know is a process when you getting a car but not even lik More

by madonna0303
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Marlowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenneth (Ken) Kavanaugh
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Jan 03, 2024 -

Hi-Line Autohaus responded

Thank you for the great review, we appreciate your business and Welcome to the Hi-Line Autohaus family! Enjoy your new vehicle and thanks again!

December 31, 2023

Great Service! Great Cars! Great People! Randy helped us secure the Lexus we wanted and we were driving it off the lot! More

by jonathan
Recommend Dealer
Yes
Employees Worked With
Miracle Green, Randy Dominguez
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Jan 03, 2024 -

Hi-Line Autohaus responded

Thank you for the great review, we appreciate your business and Welcome to the Hi-Line Autohaus family! Enjoy your new vehicle and thanks again!

December 30, 2023

I had a great experience buying my car at Hi-line Autohaus. The staff was knowledgeable about the car and had great customer service. More

by Bigtcs1966
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Bogert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2024 -

Hi-Line Autohaus responded

Thank you for the great review, we appreciate your business and Welcome to the Hi-Line Autohaus family! Enjoy your new vehicle and thanks again!

December 30, 2023

Rich was knowledgeable and great for our Lexus purchase. Overall, Hi Line was a great experience for us, particularly over many of those larger car dealerships. More

by thall8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Bogert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew McGovern
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Jan 03, 2024 -

Hi-Line Autohaus responded

Thank you for the great review, we appreciate your business and Welcome to the Hi-Line Autohaus family! Enjoy your new vehicle and thanks again!

December 28, 2023

Randy was a pleasure to work with! Thank you again for your service. Spread the word. More

by Andrews
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Randy Dominguez
Report | Print
Jan 03, 2024 -

Hi-Line Autohaus responded

Thank you for the great review, we appreciate your business and Welcome to the Hi-Line Autohaus family! Enjoy your new vehicle and thanks again!

December 27, 2023

Great experience working with Tony, Randy and the team. Everyone was very professional. Tony was very knowledgeable about the vehicle we purchased and answered all the questions we had. I was so nervous bu More

by Phyllis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Cornwell, Randy Dominguez
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Jan 03, 2024 -

Hi-Line Autohaus responded

Thank you for the great review, we appreciate your business and Welcome to the Hi-Line Autohaus family! Enjoy your new vehicle and thanks again!

December 24, 2023

Great experience working with Randy. He was professional, patient and knowledgeable about the vehicle. Thank you! More

by Patty
Recommend Dealer
Yes
Employees Worked With
Randy Dominguez
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December 24, 2023

Drove 90 minutes and waited for an hour for someone to help us. Bought the car - they didn’t fill it with gas, didn’t clean it, no owners manual on a 2021, and only 1 set of keys. Would not recommend. Wil More

by Mlgmlgmlg3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tony Byrd
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew McGovern
Report | Print
Dec 27, 2023 -

Hi-Line Autohaus responded

We’re sorry to hear your experience did not meet expectations. We want all of our clients to have a great experience with us when buying their next vehicle. As stated on our website, we can’t guarantee that every vehicle we sell comes with two sets of keys or owner’s manuals. We price our vehicles accordingly to make sure we’re offering a fantastic value to our clients. While many New vehicles are guaranteed to have full tanks of gas by the manufacturer as part of the vehicle’s invoice, we ensure that all of the Used vehicles we sell leave with at least half a tank of gas, on us. Finally, while we can’t always complete a delivery detail on deals completed after business hours, we always make a promise that we will detail your car in the future. That is a promise we are still happy to keep for you as well! Our General Sales Manager has tried to reach out to take your feedback directly, and would be more than happy to address these items with you.

Dec 29, 2023 -

Mlgmlgmlg3 responded

The worst car purchasing experience I’ve ever had. I’ve purchased quite a few cars. The response is a joke. Nothing was mentioned at the time of purchase. But we found clumps of hair in the cup holders and there are more. Buyer beware, stay away from this dealership.

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