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Hi-Line Autohaus

Charlotte , NC

4.9
696 Reviews
Hi-Line Autohaus is a locally owned, family run dealership specializing in luxury vehicles. Since opening our doors in 2002, we have served thousands of happy customers from Charlotte, NC and all around the US, earning us multiple customer service awards! From your first phone call to the turning over of your new keys we will surpass your expectations. At Hi-Line Autohaus we are focused on delivering the finest pre-owned automobiles, inspected, serviced and with glowing vehicle history. Experience the difference and enjoy the savings at your first choice... HI-LINE AUTOHAUS, YOUR PREMIER CHOICE FOR PRE-OWNED BMW, INFINITI, MINI, LEXUS , AUDI, VOLVO, MERCEDES, ACURA IN NORTH CAROLINA, SOUTH CAROLINA AND AROUND THE GLOBE.
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6411 East Independence Boulevard

Charlotte , NC

28212

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Showing 696 reviews

May 01, 2019

Great experience! These guys are great. They seem to truly care about their cars and their clients! I appreciate their time and their attention to detail. This reall More

by uhoh38125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April 29, 2019

Great Experience! We had a fantastic experience with trading in our Lexus and purchasing a vehicle from Hi-Line Garage! Jimmy was very professional and treated my wife More

by reimahon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Galati
April 24, 2019

I have been searching for a Lexus for 5 months. Got it So I’ve been searching for a Lexus ES/GS 350. All the boxes checked in the interior and colors I wanted. I wanted a 2016 style. Lowest miles and price More

by Docrock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Bogert
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2019

MB Sales Brian was very friendly and professional. He was a pleasure to work with. The credit person was also very nice to work with. If you want peopl More

by A and B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Richardson
April 22, 2019

Professional dealership Hi-Line did a great job. Rich was patient with me while I test drove multiple vehicles to find the one I wanted. I appreciate the no haggle pricing More

by AlWilson705
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Bogert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Cornwell
April 15, 2019

"Top Notch"! I had the pleasure to work with Rich Bogert and Jimmy Galati and both were a pleasure. I had been looking for a car for my daughter for several months More

by Dina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Bogert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Galati
April 15, 2019

Cliff Cares! Cliff was a pleasure to work with. He is thoughtful and genuine. I will be recommending Cliff to anyone looking to purchase a great vehicle at a fair More

by Jennifer.l.duncan1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Cornwell, Cliff McKee, Brian Richardson
April 08, 2019

Great Customer Service As soon as I arrived everything was in order. The process was seamless and straight forward. They even stayed past closing to get me processed so I wo More

by cadillacdriver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erick Cover, JaJa Mallory
March 21, 2019

Horrible customer care This dealership told me a car was available. I told them I wanted it. I had communicated with the sales guy all day. Asking what needed to be done to More

by Nothappy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bryan Armbruster
Apr 05, 2019 -

Hi-Line Autohaus responded

Thank you for taking time to provide us with your feedback. We are very disappointing to hear about your experience with our dealership. It is our goal to provide the best possible customer experience to all of our clients. The team member you dealt with was Bryan Richardson. On the evening of your visit (Friday 03/15/2019) our team stayed after closing hours in order to accommodate your purchase. At that time you decided to wait until Monday. You mentioned "if it is meant to be, It'll be here on Monday". We try to offer the same opportunity to each one of our clients, local and out of state. We sincerely apologize if this didn't work out the way you had planned. Thank you for the opportunity.

March 20, 2019

Straight forward and super simple to work with I had done my research & knew what I wanted even down the to the color scheme. After a year of searching I finally found what I was looking for and t More

by weloveourcar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Richardson, Rob Cornwell
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