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Hi-Line Autohaus

Charlotte , NC

4.9
701 Reviews
Hi-Line Autohaus is a locally owned, family run dealership specializing in luxury vehicles. Since opening our doors in 2002, we have served thousands of happy customers from Charlotte, NC and all around the US, earning us multiple customer service awards! From your first phone call to the turning over of your new keys we will surpass your expectations. At Hi-Line Autohaus we are focused on delivering the finest pre-owned automobiles, inspected, serviced and with glowing vehicle history. Experience the difference and enjoy the savings at your first choice... HI-LINE AUTOHAUS, YOUR PREMIER CHOICE FOR PRE-OWNED BMW, INFINITI, MINI, LEXUS , AUDI, VOLVO, MERCEDES, ACURA IN NORTH CAROLINA, SOUTH CAROLINA AND AROUND THE GLOBE.
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6411 East Independence Boulevard

Charlotte , NC

28212

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Showing 701 reviews

November 05, 2018

Paul Powell gave excellent customer service My buy experience here was made possible by Paul Powell. His excellent customer service and ability to listen to what I was looking for mad car buying More

by Bishop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Powell
November 01, 2018

Car buying made easy Ja Ja was professional without coming off pushy. I felt like I was engaging with a friendly coworker, not a salesman. Pleasant atmosphere for car buyi More

by Traded-up
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Cornwell, JaJa Mallory
November 01, 2018

Excellent car shopping experience My husband and I met with Matthew Zelie to narrow down our search for two new cars. Matt was knowledgeable about all the cars we looked at and extreme More

by kiwd3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Zelie
October 30, 2018

Exceptional JaJa new his business and was well informed and very helpful no fuss no mess made the car buying experience awesome will buy there again More

by Hardy59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JaJa Mallory
October 21, 2018

Top Notch Service JaJa was extremely helpful and knowledgeable with the purchase of our Mercedes E350 from Hi-Line. He did not rush us and was a true gentleman. Very More

by sm4949
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JaJa Mallory
October 19, 2018

Professional I had a great experience with Jaja. He was very professional and answered all of my questions. He hung in there with me until the very end. Happy More

by amersch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JaJa Mallory
October 04, 2018

Awesome My car buying experience was horrible until I lucked out and found Joe at Hi-Line. It was a breeze from there and we are so happy with the car we purc More

by Brooklyn3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Scarpino
October 01, 2018

Great deslership Tony has been great. Bought 2 cars from him in 3 months. Both times, took my trade in with ease. Will do it again again and again. More

by Ray1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Cornwell
September 30, 2018

Dishonesty without reason I was an enthused customer ready to purchase a car with my own financing. The sales guy Tony Byrd asked that I sign a paper to send over to my bank. T More

by Foustmont
Price
Recommend Dealer
No
Employees Worked With
Tony Byrd
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Robinson
Nov 01, 2018 -

Hi-Line Autohaus responded

Thank you for taking time to provide valuable feedback! It is our number 1 goal to provide the best possible customer experience to each and everyone of our clients! Obviously we failed in your case and would like to sincerely apologize. We would also like to assure you that the privacy of our customers are our top priority and we will not proceed with submitting an application without authorization. We are glad that you were able to find a vehicle at a different dealership. Thank you for the opportunity.

September 29, 2018

True to marketing My experience was awesome, the team worked together to make my experience easy. I spent a short time after driving from Blythewood to make the purchas More

by Yolanda B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darren Robinson, Joe Scarpino
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