Hi-Line Autohaus

Wonderful staff! I brought my 2 year old in and every single one of their staff interacted with him. They helped get us the best deal we could. And it turned out to be the best deal. My husband and I w single one of their staff interacted with him. They helped get us the best deal we could. And it turned out to be the best deal. My husband and I were very impressed with this place and how smooth sailing it came out to be. More

Great people and professionals they will work with you without putting pressure on customer’s .One of the friendliest dealership that we ever visited and we visited a lot of them in the past.A++++++++++++ without putting pressure on customer’s .One of the friendliest dealership that we ever visited and we visited a lot of them in the past.A+++++++++++++++++++++++++ More

I had been researching BMWs & went to Hi-Line based on a recommendation from a friend. Phil asked a few questions then suggested several cars for us. I told him I had yet to drive one and he was quic on a recommendation from a friend. Phil asked a few questions then suggested several cars for us. I told him I had yet to drive one and he was quick to get me behind the wheel of a 535i, warning me I would be spoiled once I did. He was right & we struck a deal as they were closing for the day. We did not feel rushed or pressured in the least. The next day, an unpredictable problem with the engine occured. I took the vehicle back to Hi-Line and was informed a bearing had failed in one of the turbo chargers & not to worry that they would take care of it. They included a warranty with the vehicle and replaced both turbo chargers instead of just the bearing all at no cost to me! I was provided the paperwork detailing the repairs performed at the local BMW dealership. The only complaint I had was that I was not being kept informed about the repair in a timely manner. In hindsight, I should not have worried as they took care of everything and even offered to bring me a loaner car to drive while mine was in the repair shop for appx 1 week. It was one of those freaky things no one could have predicted would happen, but unfortunately it did, but fortunately Hi-Line took care of me. More

I have dealt with the Hi-Line Garage team for approximately ten years. All of my experience with the dealership has been outstanding. In fact, as testament to my satisfaction, over the years I approximately ten years. All of my experience with the dealership has been outstanding. In fact, as testament to my satisfaction, over the years I have purchased a total of eight (8) used late model, low mileage vehicles from Hi-Line Garage. I would certainly recommend Hi-Line Garage to anyone desiring a high-line luxury automobile, sold in a comfortable, low pressure environment by high character individuals. K. Harris, Charlotte, NC More

Our experience with Hi-Line Garage was great. We first saw the vehicle we eventually purchased online. The website was easy to navigate and had lots of pictures. We live about 150 miles away so the webs saw the vehicle we eventually purchased online. The website was easy to navigate and had lots of pictures. We live about 150 miles away so the website was very convenient for viewing their inventory. Once we decided on the vehicle we made the trip twice once to get an initial test drive and then a second time to actually purchase the vehicle. Phil was very professional and answered all our questions. The entire staff was friendly and we were able to agree on a purchase price that we were both comfortable with. We will definitely recommend Hi-Line Garage to anyone we know that is looking for a vehicle. It was well worth the drive. More

My experience with Hi-Line Garage was extraordinary. I contacted the salesman based on a friends recommendation when I was thinking about upgrading my vehicle, but dreaded beginning the search. The thoug contacted the salesman based on a friends recommendation when I was thinking about upgrading my vehicle, but dreaded beginning the search. The thought of dealing with high-pressure sales was the last thing I wanted to do. The salesman was attentive and patient and really listened. He helped me balance my wants with my needs to not only pick out the best vehicle for me and my family, but made sure it fit perfectly into my budget. Throughout the process I felt that he was truly interested in getting me into the right vehicle and not just interested in selling a car. My entire perception of used car dealers has changed based on the true customer service I received from Hi-Line Garage. I would highly recommend this dealer to anyone in the market for a used vehicle. More

Phil was great! He answered all of my questions. If he didn't know the answer to a question, he looked it up and found the answer for me. He was more worried about me making the right choice than he was j didn't know the answer to a question, he looked it up and found the answer for me. He was more worried about me making the right choice than he was just to sell a car. The test drive they allowed was more than any dealership had given me previously. I would recommend this dealership and salesman to anyone. The price when compared to other dealerships and Car Max was right in the same ballpark. I didn't feel pressured at any time. More

Okay so we have been doing a lot car shopping lately. Have been to numerous dealers in town and since I am interested in a Saab, we decided to check this place out. Pulled in and the dealership looks ni Have been to numerous dealers in town and since I am interested in a Saab, we decided to check this place out. Pulled in and the dealership looks nice. I guess our sales person was relatively new which is okay but it would have been nice to have questions answered a little better. This is where things went badly. We asked to look at the inside of the car. The guy asked us inside and asked a few questions about me, etc. He got a copy of my license since I asked to test-drive the car. After a few more questions about what we wanted to trade in, the guy left for a moment. When he came back, he kept asking more questions. He even outright asked my husband if we were going to buy today. I have to admit at this point I got annoyed. I mean, I hadn't even seen the inside of the car yet. I simply said I would really like to see the inside of the car before we answered anymore questions. The guy said okay in an annoyed way and he unlocked it and we headed outside. He went and got another guy to come out with him. His name was Phil. He let us know that the guy who was helping us (Btw, I don't know his name because he never introduced himself) was new and so he was coming to help him out. First thing he asked was when we were looking to buy and I let him know it would be within the next 30 days. The guy immediately said well this may not be here in 30 days and I said that I had a few specific cars on my list to check out. The 9-3 is one I am most definitely interested in but I have yet to drive one and wanted to get a feel for the car before making a final decision. This is where things got really bad. He pretty much in a nutshell said that they don't allow their high end vehicles to be test-driven unless someone is planning to buy. Thing was, I am planning to buy. And get this, it was a car with a $15,000 price tag. We aren't talking about a $50,000 car. I brought that up and he pretty much said that they wouldn't let me drive it. I have never been more embarrassed in my life. My husband was angry at this point and I was flabbergasted. We went to leave and as we left, I looked at him and that they had lost good business. HE ROLLED HIS EYES AT ME! And said in a very sarcastic tone "I bet we did." I WILL NEVER GO TO THIS DEALERSHIP AGAIN! AND IF YOU DON'T WANT TO BE TREATED LIKE A SECOND CLASS CITIZEN, I WOULD AVOID IT LIKE THE PLAGUE! More

going to midway chevy is so nice they go out of their way to help and ask you who your looking for .. Hugh Abbott is the best to work with you go in and he will get it done for you if it is a while he will to help and ask you who your looking for .. Hugh Abbott is the best to work with you go in and he will get it done for you if it is a while he will set up so you get a car and not have to wait. and other people in the service aera are so nice too.."yes" Doug you too.. i have already told people at my work and now another person will be in to get a new car just did another one a few weeks ago who got a new truck he got a good price and was very happy... thanks Hugh and midway your the best... More

Most of the promises that were made prior to the sale were not kept. I was personally lied to several times, and given run around when I confronted the management. They were gone as far as to provide me were not kept. I was personally lied to several times, and given run around when I confronted the management. They were gone as far as to provide me with false documentation regarding the car's repairs. Stay away from these guys!!! They're bunch of crooks and they will not give a crap about you once they sell you the car. I was mistreated by the owner himself and will never ever go back nor will I recommend them to anyone. More