Hi Lo Auto Sales of Frederick

Purchased a 2021 Ram pickup and there were a few noticeable things that needed fixed which they did take care of. But they were not upfront about how bad the bed of the truck was at the time of sal noticeable things that needed fixed which they did take care of. But they were not upfront about how bad the bed of the truck was at the time of sale. Instead they left snow in the bed and threw a lining over it so it wouldn't be noticed until after the sale. So to me this is dishonesty of the sale but when I have tried to contact the dealership by email or phone the sales consultant will not answer emails or phones calls and if you talk to someone else they can't speak for it because they weren't involved. So not happy with the lack of communication and not being trustworthy. It's a shame that they couldn't have been upfront about it. More

Beware of this dealership! They absolutely will lie to your face and scam you by mis-representing the condition of the vehicles they are selling. I purchased a 2020 Kia Telluri They absolutely will lie to your face and scam you by mis-representing the condition of the vehicles they are selling. I purchased a 2020 Kia Telluride from this dealership on March 18, 2023 at their Ellicott City location. I was presented with a Carfax report for the vehicle indicating that it had never been in an accident at the time of the sale. During the test drive, I noticed that the vehicle displayed a parking senor error warning on the dashboard. When I questioned the manager (John M*****) of the dealership about the error, he claimed that they had investigated the error, and that it was being caused by a single faulty sensor in the rear bumper of the vehicle. He claimed the only reason they hadn't repaired it was because Kia would replace the sensor under warranty for free, but as a dealer they are unable to get work done on the vehicle under the manufacturers warranty. I thought it sound suspicious, but the vehicle had many of the features I wanted in this specific model and I against my better judgement I made the purchase. Once I got the vehicle registered and titled, I immediately took it to my local Kia dealership for this 'warranty' work to be completed. The dealer called me later that day and informed me that the issue was not a faulty sensor, but that the vehicle had been in an accident and all 4 are the rear parking sensors were ruined and glued in place, the radar antenna was entirely missing as were both BDS sensors and the wiring harness to tie all these items into the vehicles computer. Essentially the vehicle had been rear-ended, and was cosmetically patched up but none of the expensive electronic components had been replaced. In addition all 4 tires barely passed inspection and need replaced. All told, its $3,895.52 for the bumper electronics and $1,344 for the tires. When I informed Hi-Lo of the issue, they claimed management would call me back, but they have failed to do so after following up multiple times. More

Did my due diligence and still got got bc I was in a rush. I won't blast them both(Sales Rep and GM) by name on here, but they all know and I am def not recommending Hi Lo nor will I be going back. It s rush. I won't blast them both(Sales Rep and GM) by name on here, but they all know and I am def not recommending Hi Lo nor will I be going back. It states in numerous places is does come with a FREE 6k mile warranty, which I knew it did. Got tricked into having to pay $1,695 extra for it because he told me it was extra and they do not come with it. You obviously don't so keep that in mind unless the "FREE 6k/6 month warranty" I have now just read again in numerous places is false advertising. Love the car I bought, but sleezy xxx thing to do so be careful shopping. Don't ask for reviews if there is a chance the customer can uncover you did something bush league More

I want to recant my first review, Bo the owner reached out to me and made things right. Thanks Bo out to me and made things right. Thanks Bo More

My wife and I contacted HiLo's dealership in Frederick about a truck listed in its inventory. We were contacted by a sales person who invited us to set up an appointment to test drive and possibly purcha about a truck listed in its inventory. We were contacted by a sales person who invited us to set up an appointment to test drive and possibly purchase the vehicle. We set up the appointment but, when we arrived at the dealership, were told that the truck was at one of their other locations. When we asked why they set up the appointment for a vehicle that wasn't really onsite, the sales manager apologized and offered to drive it to our home later that day. The sales person called several hours later and asked us to come back to the dealership instead of driving it to our home as promised. When we said that we could not drive back to the dealership that evening, he said that he would check with his manager. The manager called us later and told us that he could hold the vehicle for us only if we came in as soon as the dealership opened in the morning. If we could not come in at that time, the vehicle would be sold to another buyer. When I pointed out that they had brought us into the dealership under false pretenses, the manager said that his hands were tied because there was another buyer at the other location. More

Do not buy from this place. Greg was helpful and personable but whoever runs this place is a con artist at best. Sold a van with broken brake light that failed inspection. Would think that they'd co personable but whoever runs this place is a con artist at best. Sold a van with broken brake light that failed inspection. Would think that they'd cover the $500 charge to rewire and replace? Nope. Catalytic converter broken a couple months later? Not covered by their warranty. Radiator has a leak and needs to be replaced for $1400? Yeah they won't help you at all there either. There warranty is useless and will fix up a car to point that it can fool a consumer, only for it to fall apart on them after 1000 miles. Would not recommend working with Matt or this shady business. More

Hi Lo has been one of the absolute worst car buying experiences I have ever lived through. I felt that I would have some kind of "advantage" to buying here because I had a friend who was in sales who w experiences I have ever lived through. I felt that I would have some kind of "advantage" to buying here because I had a friend who was in sales who worked there at the time. How wrong my presumption ended up being. I went to the lot having already done research, talked to my internal contact about available cars and essentially came there knowing what I wanted. The sales person I ended up working with was Katie, a young and quite obviously green sales rep. She was basic, not overly friendly, even coming off a tad apathetic like she did not care whether I was content or having a positive experience. As I was about to get in my newly purchased vehicle to drive off, I was unable to start the car with the key fob given to me. With confusion, I went back inside to Craig the general manager and asked for some assistance in starting the car I just bought. Within moments it was concluded that one of the 2 key fobs that come with the car was dead or broken. It simply would not work. Craig assured me all was well- "call us and we will take care of that for you no problem!". I was sure to confirm that it would be at no cost to me- considering I bought the car with the supposition that the key fobs would be in working order. From that first week on, until I gave up contact about 3 months ago (a span of 6 months) I called at first weekly, then as time went on every few weeks, to try and "set an appointment up" with their service center to fix the faulty/broken fob they sold me. The first two or thee months, every call I made was deferred with a "okay great! We will call you back to confirm an appt with our technician Jeff!" and that confirmation call would never come. I would start the next call with "Hey , it's me again! I need Jeff to fix my Fob!" , and that would always be met with a confused, apathetic response of "wow, that's weird. We will do our best to fix that"- and cue the same looping cycle to restart. Once I received this dismissive comeback about 15 times, I finally said "okay, give me Jeff's number. I cannot be told to wait for you to make the appointment for me anymore" to which Hi Lo told me "Jeff is actually a 3rd party contractor! So unfortunately that's not how it happens, we gave your info to Jeff and now you must wait for him to reach out to you". So, after all that time, I finally figured out what was actually going on. Hi Lo didn't feel like it was their job to follow up on this matter- they simply kicked the can out of their yard and exclaimed "not our problem anymore! sorry!". It was then I could tell- Hi Lo was actively avoiding fixing the broken fob they sold me. Within the first month of owning the car, I also experienced a popped tired which was not to the fault of Hi Lo whatsoever, but that experience led me to needing to interact with their service center (TIRE PROS OF FREDERICK). When I went to pick the car up after the tire being changed (it could not be patched so I required a new tire) I was informed by Tire Pros that I would be charged the full cost of the repair, even though I had conversations with Craig the GM of HiLo who had assured me Hi Lo would cover the costs. When I got Craig on the phone , he immediately attempted to renege his initial offer, claiming that the repair ended up being far more costly than he anticipated (he thought he would be covering a $20 patch, not a "new tire"). I called him out in the moment, exasperated that I would be lied to in such a manner, to which Craig easily manipulated into "well, I am going to be the nice guy here and go ahead and pay for it, but that's just because I'm a nice guy! Remember, I don't HAVE to do ANYTHING for you! I am only doing it because I am a nice guy!" the fact that he responded in such an incredibly defensive and awkward manner should've been enough for me to see a Red Flag then and there. A few days later, a random look in my trunk made me realize something- When Tire Pros serviced my car to fix the tire pop, they TOOK THE SPARE OUT OF THE TRUNK AND USED IT AS THE REPLACEMENT. And so, I no longer had a "spare" anymore, and it dawned on me that Craig and Tire Pros completely manipulated me into thinking they were doing me a "favor" by not charging me for a "new tire", when in reality all they did was mount my spare for me. Wow. When I found this out, I called Craig to confront him on the very shady thing I had discovered. This was the first and last time I ever spoke to him on the phone- once I said my peace and shared my opinion that he was intentionally manipulating me due to my perceived ignorance- he absolutely blew up on me. I have NEVER been verbally accosted in such a manner by a business manager. He called me a "dumb xxxxx", hurled expletives- He even laughed "HA! Good luck trying to return the car back to us- AINT NEVER GONNA HAPPEN! You're screwed! Won't ever happen! Nice try!". To this day I can't believe I was treated like that. I've noticed that not all review sites seem to be created equally, so to speak. As a resident of Frederick, I know that word-of-mouth tactics employ a larges sales pipeline for Hi Lo, and with that being said, it's concerning to me that there are review sites that appear to only display positive reviews (many of which read strangely vague and disingenuous, or simply naïve.) Since my initial interactions with Hi Lo, I've had many conversations with other Frederick community members who share my sentiment. In fact, it's been difficult to find people who actually walked away happy from their exhange with this business (the few I know that say they did are quick to mention it wasn't ALL great, but that they were simply not picky, or they weren't particularly sensitive to the things that Hi Lo got wrong...Lucky them!!). Overall, it's IMPERATIVE to do your research into reviews and their hosting sites just as much as the logistics to car buying. Best of luck to you, reader. But as always, CAVEAT EMPTOR (and xxx Grano Salis). Cheers! More

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Awesome place to buy a truck. Got a f150 xlt from catonsville . .. Everyone was very friendly and kind .Go there first before u going anywhere. catonsville . .. Everyone was very friendly and kind .Go there first before u going anywhere. More