Hicks Family Subaru

I took my car in because the passenger side mirror was shattered. This caused several of the convenience features to not work properly. The service manager accepted my car and had it for several days. I h shattered. This caused several of the convenience features to not work properly. The service manager accepted my car and had it for several days. I had no other transportation. The dealership was very cooperative and provided shuttle service so I could keep necessary medical appointments. After receiving all required parts everything now works. Clint Gomez and the entire service crew get five gold stars for completing this job. More

The service department is excellent. They even go to great lengths to wash and clean my car. Top marks in service. Sales is a bit slow to do follow-up on inquiries. They even go to great lengths to wash and clean my car. Top marks in service. Sales is a bit slow to do follow-up on inquiries. More

Great staff and very prompt service! Enjoyed the distance we kept in waiting area too! Enjoyed the distance we kept in waiting area too! More

We have always been impressed with the Hicks family. They are a very giving family and give so much to the community. This was the reason for us to shop local. We had a wonderful experience in purchasing ou are a very giving family and give so much to the community. This was the reason for us to shop local. We had a wonderful experience in purchasing our Subaru. They have been very helpful in assisting after the purchase, with the many questions on the technology of the car since it’s easier to go in person than to read or look on the internet,. We will always be a Hicks family customer. More

Great Salesman We were unable to agree on a purchase price, probably my hard hardheadedness, but I want to complement the salesman that we worked with. It was Natha We were unable to agree on a purchase price, probably my hard hardheadedness, but I want to complement the salesman that we worked with. It was Nathan Findley. I do recommend talking to him if you are looking for a Subaru. Ralph Willis More

outstanding employees Armando,Mike,Andy and Doug..do an outstanding job helping people get the vehicle they want. Their personality and attitudes make you feel welcome and Armando,Mike,Andy and Doug..do an outstanding job helping people get the vehicle they want. Their personality and attitudes make you feel welcome and like part of a family. I will never go anywhere else and I will refer anyone I know looking for a vehicle to go to Hicks Subaru in Corpus Christi. You can't ask for better service anywhere.. More

bad experience. I would like to take this opportunity to express a few improvements that could have made out experience satisfactory. 1. First time we went in to I would like to take this opportunity to express a few improvements that could have made out experience satisfactory. 1. First time we went in to see the cars, the salesmen showed us two used Subaru WRX one of which was being “worked on” so it hadn’t been detailed and was having issues with the start button (should have seen this as the first warning). This is the one I liked since the color and style was what I has looking for so I told them I would be back the following weekend and I’d take my car for a trade in evaluation. The salesmen promised that the condition in which we viewed the WRX was not how you all normally do business (I.e. not clean/detailed) and that by the appointment it would be more “presentable”. At this point, my wife was not impressed and we almost didn’t return however I felt we should give them a chance. 2. When we arrived to the appointment, the car was in the same condition as when we last saw it (a week ago). But we were assured it’d be detailed before we left the lot, if purchased. 3. Overall attention during the purchase was horrid. We weren’t even offereqd a cup of water and although we could’ve asked for one, every other dealership we’ve been through while purchasing other vehicles, water is the minimum we are offered. Looking back, we should’ve left, however I insisted we stay. My pregnant wife was ready to leave. 4. Finally signed the paperwork after paying cash and trading in our vehicle (no loan) and when we went out to get the car it hadn’t been detailed/cleaned! It was vacuumed but they didn’t even attempt to take the window stickers/tape or paint off. The excuse was that the car wash in the back was locked and no one had the key. Beyond disappointed at this point. 5. Drove to get gas and waited 20 min while the card worked and then had to drive the representative back to Subaru. First time I’ve had to do that. 6. Five hours after we drove off the lot the passenger window would not go up. I understand this is a risk when purchasing a used car but everything was in “great working condition” per the salesmen and we had checked during test drive. Just another disappointment. 7. 24 hours after driving off the lot, the car would not move, however car indicated high rpm. Emailed the salesman who sold us the car three times to see what we could workout and no response was ever given until my cousin helped me call the dealership the following day and we spoke with David Cardona, sales manager. David was the only one who offered to take the car in for a diagnostic. Turned out the clutch was burnt and I was offered a discount on the repair. Nonetheless, it still left a bad impression in what this dealership puts out. In summary, our experience was beyond unsatisfactory. We will not return for another purchase at this dealership and will advise friends and family to beware and reconsider other makes and models if we are left with the same disappointment after the repairs. also i didn't receive my licence plate yet , after 1 1/2 month of my purchase. More

Friendly and esy to deal with This dealership has gone out of its way to accommodate my needs. They met me half way (in Refugio) so I could see and drive an Ascent before orderin This dealership has gone out of its way to accommodate my needs. They met me half way (in Refugio) so I could see and drive an Ascent before ordering one. They kept me posted as to the status of my order. When the car arrived, Monty called me and the transaction went smoothly all the way. I would buy from them again. Both Monty and Andy were a pleasure to work with. More