Hicks Family Subaru

Service Center Takes too long The service center sucks!! they took way too long to replace a default sensor, stating that they were waiting on the parts to arrive, but wanted my ca The service center sucks!! they took way too long to replace a default sensor, stating that they were waiting on the parts to arrive, but wanted my car to sit there waiting this whole time for a week, really?!!?!! And at one point when they performed my first oil change they managed to scratch paint off of my car door, in which I had to wait another 2-3 days by the time I received my car back with new paint!! Pay attention to how your vehicle comes out of the service department before you leave the lot, they do not care, because it's not their car and they don't give a xxxx. The big boned guy with blonde hair seems as if he don't want to work in the a/c and hardly literally gets up let alone touch the keyboard, is very rude, and plain out seems uninformed/knowledgeable in the service department. He rather give you the run around answer so he doesn't have to do anything. Deal with Mike he is a much better service department person who will do his best to help you, is very professional, and knows how to deal/handle a difficulty and frustrating situation without giving you the runaround or attitude. More

Liars and cheats!! Bottom Line: CCSubaru required me to put down a $3000 "refundable" deposit in order to be given time to talk to my wife who was at the hospital. Gav Bottom Line: CCSubaru required me to put down a $3000 "refundable" deposit in order to be given time to talk to my wife who was at the hospital. Gave decision (no) before start of business next day. Nearly a month later and they still have my money. I've received several variations of the "checks in the mail" excuse. Submitted complaint through BBB. Omar the GM flat out lied on his response saying that he had spoken to me (never spoken to the man in my life) and told me it takes 7 to 10 days to process a refund. Never mind it was already almost 20 days. Do not buy a car from these people. They are out to screw their customers! I was a fool to trust them, but I had not been warned. YOU HAVE BEEN WARNED!!! More

Awesome dealership! Great friendly staff our dealer Marcos was awesome as well as our finance guy Carlos. Definitely worth the drive from the valley! Great customer servi Great friendly staff our dealer Marcos was awesome as well as our finance guy Carlos. Definitely worth the drive from the valley! Great customer service and we got everything we wanted! It is our second time buying there and we will definitely keep going back! More