Hiday Chrysler Jeep Dodge

Not sure about buying a car here but avoid this service department at all costs. This was a good place years ago but here are my last 4 interactions. My last visit here was to get my lifetime warranty 5 department at all costs. This was a good place years ago but here are my last 4 interactions. My last visit here was to get my lifetime warranty 5 yr check up. The check up was somehow performed and they missed 3 leaks. They sent my wife home and the next day while driving all the coolant was gone. A front receiver that they installed had rubbed through the lower radiator hose. There was a leak before the truck went to Hiday as there was a stain in my driveway where the truck was parked the day before having it inspected. They also missed 2 pinion seals were leaking that also needed to be replaced. Needless to say I had to have my car towed to a dealership close by that fixed everything Hiday failed to notice. I called Mike, our Hiday service advisor and he sat on this issue for over a week before discussing this issue with Brett who is the owner or GM. In any event when I called i got Brentt on the phone who laughed at me a little before transferring me to Mike who declined all responsibility for the issues they themselves caused. Apparently he and Brett were talking about how this was not their problem right before my call. They installed the receiver incorrectly and never accounted for proximity to the hose, they failed to notice the leaks they were supposed to be inspecting for and somehow its my problem. Separate vehicle, I noticed coolant in my garage so I brought the car in to get looked at. Again I have a lifetime warranty so they attributed the leak to a transmission cooler leak. They took off my front clip and replaced the cooler. When I got home, the front is was left hanging off in several spots. I had to drive back to have the clip reconnected. Once parked the leak was still there. I brought the car to another dealership where they said the radiator seams were leaking. They replaced radiator problem solved. Again a conversation with Mike resulted in a not our fault attitude in which he said the radiator must have coincidentally started leaking right after his shop fixed the other leak. In addition, when I opened my hood to check their work, on the engine was a plug for the transmission fluid. They never even replaced the fill tube plug on the unnecessary work they had just performed. I had brakes checked on my truck, I complained of pulling and pulse. They said I had a frozen caliper up front. They did over a thousand in brake work, pads rotors and a new calipers. Once again tool my car home and noticed my e brake didn't work. Both back brakes were shot. They never even told me. I ended up having to get my rear brakes done too as they completely failed to do the work asked of them and do it right the first time. I had them fix a leaking transmission cooler on my truck, they sent me down the road and 2 days later while driving a dark highway my tach shot up to 5000 as the transmission was no longer involved. Tbe line they connected popped off leaving my transmission empty of all fluid. When it was towed back to Hiday, Mike was nice enough to tell me that they didn't have the correct tool to attach the line and thought it would hold. In the end you will be frustrated with return trips to fix what they miss the first time.. Improper diagnosis to bill highest cost warranty work to mopar, substandard quality of work, and a list of excuses from Mike when it all falls apart. Stay very clear of these dishonest people. More

Long visit...made longer with pressure to buy "extras" They will waste so much of your day in hopes of getting more money. We came to lot after viewing cars online. Test drive 2 and made a decision within They will waste so much of your day in hopes of getting more money. We came to lot after viewing cars online. Test drive 2 and made a decision within 30 minutes. Made appt to come back the next day to seal the deal. Came back with trade in, took them almost an hour to "assess" it. Gave us a super lowball offer. Well below blue book, and claimed it was because they are so fair on their car prices. We decided to go for it anyway. After repeatedly turning down the clear coat xxxxxxxx upgrades, we were ushered into the managers office for financing. We came prepared with our own credit union financing and still spent close to an hour going over plan after plan. Their end goal was to get us to spend over $3k for a warranty we didn't want. Even tried to get us to change from our 1.79% rate for 60mo to a 3.25% rate for 84 months to make the monthly payments the same. Who the xxxx wants to pay a higher rate for 2 more years for a warranty??? The cars you sell should be in good working order and not need that warranty that barely covers anything. After spending 4 1/2 hours that visit, we then had to come back the following day to pick up a second key fob, which we had an appt for...that took another 2 hours. Will never shop here again. We have bought from the dealer across the street and literally walked in, test drive, bought the same day with zero pressure for upgrades and only spent 2 hours before. More

Nice and friendly the dealership was clean and the employees there were very polite and knowledgeable. My salesman was very easy to work with. I came only to test drive the dealership was clean and the employees there were very polite and knowledgeable. My salesman was very easy to work with. I came only to test drive and ended up buying the car. More