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Highland Park Ford Lincoln - Service Center

Highland Park, IL

4.5
143 Reviews

143 Reviews of Highland Park Ford Lincoln - Service Center

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July 28, 2025

No customer service poor way of talking they don’t respond to the calls or problem More

by smoinuddin53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck Benkiel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2025 -

Highland Park Ford Lincoln responded

Smoinuddin53, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Highland Park Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give Chris Fanella our service director a call at (847) 433-7200 and we will do our best to make this better. We hope to hear from you soon.

July 26, 2025

They were very communicative and the service was great. I used the car service and that was great as well More

by Stacy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Benkiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2025 -

Highland Park Ford Lincoln responded

Hi Stacy, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 25, 2025

Rocky , Mike, and Adam were great and very helpful They were also very knowledgeable! They found the problem and fixed it! More

by FONDAGAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Benkiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocky
Jul 27, 2025 -

Highland Park Ford Lincoln responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is ever anything else we can do for you! Safe travels!

July 24, 2025

They always treat me right when I bring my car in for service. They are always courteous and prompt with communication. More

by dwalowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, Adam
Jul 27, 2025 -

Highland Park Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

July 24, 2025

It is good experience friendly staff clean place . Water bottle and coffee for customers i will visit again. More

by hashmiandson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Benkiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2025 -

Highland Park Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!

July 24, 2025

The dealership was very attentive to my needs. The service writer went into detail explaining everything about my car’s check-up. When more work was needed, the mechanic, Marc, was awesome. He spo More

by JLUBAR0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Benkiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department writer and mechanic, Marc
Jul 25, 2025 -

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

July 23, 2025

We always get our Lincoln serviced at H. P. Ford/Lincoln. They do great work at fair prices. And they care about their customers. More

by EHALPERIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Benkiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quick lane manager
Jul 24, 2025 -

Highland Park Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

July 23, 2025

I like the convenience of the at home service. The technician was running ahead of schedule so he game early and left me free the rest of the day More

by 1GEAUXXV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Benkiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Highland Park Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Safe travels!

July 22, 2025

Best service, professional and knowledgeable people. Highly recommend will definitely visit again. Good service nice people. More

by Hermestransinc
Recommend Dealer
Yes
Employees Worked With
Michael
Jul 24, 2025 -

Highland Park Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

July 22, 2025

Chris in the service department is very attentive and goes above and beyond in servicing our cars More

by VIOLETASPERMITNLICENSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy, Chris, Steve
Jul 24, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! Safe travels!

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