Hilbish Ford

May 26 update regarding our 2019 Ford Edge Titanium experience with Hilbish Ford and Ford Customer Care. After opening Ford Customer Care case #CXH-08017492-P1H0G4, we were advised the dealership an experience with Hilbish Ford and Ford Customer Care. After opening Ford Customer Care case #CXH-08017492-P1H0G4, we were advised the dealership and Ford were supposedly communicating regarding the diagnosis and repair recommendation. However, no meaningful follow-up was provided. When contacting Ford Customer Care again, we were quoted over $3,500 in repairs, yet no documentation or explanation was provided showing: * whether TSB 21-2389 or TSB 19-2331 were reviewed, * whether PCM/TCM software updates were checked, * whether adaptive relearn procedures were performed, * or whether less invasive correction steps were attempted before recommending major mechanical repairs. The dealership directed us to Ford Customer Care, while Ford Customer Care directed us back to the dealership. As a customer, this back-and-forth without technical transparency is extremely frustrating. At approximately 59,000 miles, we expected a clearer diagnostic explanation and evidence supporting such significant repair costs before being advised to authorize major transmission-related repairs. Very disappointed with the lack of communication, technical detail, and ownership of the issue. More

I went in with a shift solenoid on a f150 4x4 hade 99,000 miles they said it needed a replacement transmission , installed reman. ford 8/12/25 $ 8,000.00 ,at 99,456 a miles down with transmission bad shift s miles they said it needed a replacement transmission , installed reman. ford 8/12/25 $ 8,000.00 ,at 99,456 a miles down with transmission bad shift solenoids without truck for 2 days , 99,794 down for 10 days without truck said stuck piston in transmission , back with Transmission down 1/23/26 with 100,0992 miles replacing discs and pump for a 1/23/26 repair without truck for 3 weeks and then requested vehicle which did give till 2/25/26 for my truck pickup , i have now a truck with 101.250 miles with delayed shift , hard shift dealer said check back in 10 days to see if they can check it . is it the dealership or is this the parts that Ford are now using in their products??? More

We had such a great experience at Hilbish Ford! Our salesman, Will Martin, was excellent. He was knowledgeable and so helpful. The process was smooth and the Ford truck we got is perfect. The Preow Our salesman, Will Martin, was excellent. He was knowledgeable and so helpful. The process was smooth and the Ford truck we got is perfect. The Preowned Vehicle department was a great place to do business with; the finance department was also top notch. My husband and I highly recommend this place. More

Every experience I have had with Hilbish, from buying to service, has been nothing short of excellent! Highly recommend this store for all of your automotive needs! service, has been nothing short of excellent! Highly recommend this store for all of your automotive needs! More

Wonderful service! Love my car❤️. The process was seamless and I would definitely recommend them to family and friends!!! Love my car❤️. The process was seamless and I would definitely recommend them to family and friends!!! More

I have bought 3 vehicles from them in the last 18 months and each experience was as impressive as the next. I have bought 2 off the lot and they found me the other one I was looking for. Quick and stress and each experience was as impressive as the next. I have bought 2 off the lot and they found me the other one I was looking for. Quick and stress free! Everything was shared upfront and I will be back when the time comes! Now they service all my vehicles and the service department is just as impressive! More

Had my F250 serviced there and got tires also! Excellent service and friendly service team! Very knowledgeable and helpful dealership, made you feel welcome and appreciated your business. This Excellent service and friendly service team! Very knowledgeable and helpful dealership, made you feel welcome and appreciated your business. This is my go to dealership! Robert More

BEWARE BEWARE BEWARE! THIS DEALERSHIP DOESN'T COMPLETE YOUR CONTRACT! I Called today to see why my lender Navy Federal credit union has not received LIEN RELEASE! They are THIS DEALERSHIP DOESN'T COMPLETE YOUR CONTRACT! I Called today to see why my lender Navy Federal credit union has not received LIEN RELEASE! They are going to raise my interest rate if they don't receive it soon! I was told they were trying to get ahold of me! Really? I bought this escape in Feb 2025, and thIs the first contact I have had with them! So HILBISH FORD ALSO LIES TO YOU ABOUT CONTACTING YOU! HILBISH FORD claims they need the REGISTRATION FROM TRADE IN, which I included in the paperwork! THEY LOST IT AND I AM SUPPOSED TO REPLACE IT? NOT GOING TO HAPPEN! I still don't have a REGISTRATION on my new car! BEWARE BEWARE BEWARE! More

Sold my 87 yr old mom car with frame damage we found out when she passed away and we tried to sell it never thought we needed carfax because we thought they were reputable never recommend them or buy again when she passed away and we tried to sell it never thought we needed carfax because we thought they were reputable never recommend them or buy again More