Hilbish Ford
Kannapolis, NC
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Showing 118 reviews
Great representation from all involved. Had a small service requirement and dealership excelled and remedied quickly. Highly recommend Hilbish and will definitely return for future purchases. service requirement and dealership excelled and remedied quickly. Highly recommend Hilbish and will definitely return for future purchases. More
I had a great experience, I went looking for an explorer but ended up with what i really wanted the F150. My only issue was i wasn't offered running boards and a bed cover. but ended up with what i really wanted the F150. My only issue was i wasn't offered running boards and a bed cover. More
Jennifer was amazing, She met all my expectations, Took the time that was needed to get the deal done. Truck was clean and made getting options put on truck easy the time that was needed to get the deal done. Truck was clean and made getting options put on truck easy More
Maintenance Went to Hilbish Ford because turning signals was not working, with them NOT checking things out, I was told I needed a new all purpose control arm at Went to Hilbish Ford because turning signals was not working, with them NOT checking things out, I was told I needed a new all purpose control arm at the cost of 260.00 dollars and a total cost of 451.00 dollars installed, bought the same arm on amazon for 42.00 dollars, took my vehicle somewhere else, had it installed and had the relay changed for 92.00 dollars, So 92.00 vs. 451.00 wow I saved 359.00 dollars. SMH More
My first online purchase Due to time limits I decided I would do my first online car purchase. I sent the info on the car we wanted to six dealers, and Hilbish (Candace Thomps Due to time limits I decided I would do my first online car purchase. I sent the info on the car we wanted to six dealers, and Hilbish (Candace Thompson, online sales) was the only one that followed my simple instructions. The others just couldn't seem to understand. The price quote from Hilbish was the best by quite a bit of money. I made an appointment to meet with Dennis Rowland (sales), and the deal was sealed within 10 minutes. This is the 8th new vehicle we have bought from Hilbish, and was really glad they gave us the best price. BTW, they also have a great service department. I have been dealing with them for over 30 years. More
Excellent I have followed our family tradition, finally, and purchased two vehicles. The people I dealt with were knowledgeable, courteous and FAIR. I really pr I have followed our family tradition, finally, and purchased two vehicles. The people I dealt with were knowledgeable, courteous and FAIR. I really prefer to deal without the usual B.S. and Jennifer was perfect. I ended up with vehicles that met what I was looking for, and the response I have gotten from after-the-sale is great. More
Dealership Refuses to Honor their Own Service Rebates Had what they call 'The Works' performed on my Chevrolet Avalanche. The work included a $10 mail in rebate. So I submitted ALL information according Had what they call 'The Works' performed on my Chevrolet Avalanche. The work included a $10 mail in rebate. So I submitted ALL information according to what they required. They accepted the rebate. Couple weeks later they claim the receipt from the dealership does not match their records. This must happen a lot because when you submit the information they tell you that if there are problems matching records, they require you to drive back down to dealership and get more records costing me more time than I want to devote for $10. I personally think they run out of money and this is their way to delay honoring rebates. I contacted the dealership twice and they refuse to respond. I have 4 vehicles and will take them all to the Chevrolet dealership. More
Great experience on auto purchase! Purchased '17 Fusion and the process was great. Dennis was very helpful with the process and made sure every part of the deal was complete. Have purch Purchased '17 Fusion and the process was great. Dennis was very helpful with the process and made sure every part of the deal was complete. Have purchased many vehicles from Hilbish and will continue in the future. Service department was great also setting up connections with car. More
Excellent Customer Service~ Thank you Charlie B. for your great service! We love our certified Ford T150! We drove over an hour to get there. Everyone was very very friendly Thank you Charlie B. for your great service! We love our certified Ford T150! We drove over an hour to get there. Everyone was very very friendly and went above and beyond to help us out! More
Got me in a new car!!!! I went to Hilbish and they went way over and beyond to get me into something that fit my budget. I have purchased from them several times and each tim I went to Hilbish and they went way over and beyond to get me into something that fit my budget. I have purchased from them several times and each time was smooth sailing. Jeff and Eddie were awesome and helped me out beyond what I expected. So...thank you guys for the new car, that I can afford and I WILL be back!!!! More

