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Hiley Acura
Fort Worth, TX
897 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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897 Reviews of Hiley Acura
May 18, 2017
WOW! I never expected this outcome. Thank you for Mike Mata! Look at this outcome – I didn’t expect it. 6 months ago I traded my fully loaded 2008 MDX for a 2015 RDX with 8,000 miles. Throughout the test drive Look at this outcome – I didn’t expect it. 6 months ago I traded my fully loaded 2008 MDX for a 2015 RDX with 8,000 miles. Throughout the test drive and entire shopping experience I was told over and over that it was basically a new car. True. With less than 10,000 miles it was a very new car even if it was 2 years old. I bought the car and they detailed it, filled it with gas and sent me in my way. Fast forward 6 months....I am at Discount Tire for a tire rotation. The service rep met me at my car. He was looking at the tires and said "Did you know these are 2012 tires?" They were not even the tires that were on the car when I test drove it. Not only were they the wrong year, they were almost bald! While sitting in the waiting room at Discount Tires getting new tires I wrote this review. Then I went home and called Mac Churchill. I spoke with David Wynn who said he would need to speak with his Director. A few days went by and I called back and asked for the Director Mike Mata. Mike was WONDERFUL! he was kind and genuine and I felt he was also surprised that this happened. He asked me to text him my invoice and within a week Mac Churchill covered the cost of the tires. I must admit I did not expect this outcome. My original review was 1 star but after seeing the way Mike responded - clearly they deserve at least 4 stars! Thank you Mike More
by Gw
Employees Worked With
Paul Garrett
May 17, 2017
Quick and easy I came in looking for an SUV with 3 row seating for a family vehicle. My intent was to shop around first but end up getting an MDX on this visit. Th I came in looking for an SUV with 3 row seating for a family vehicle. My intent was to shop around first but end up getting an MDX on this visit. The staff was very friendly and professional. Joseph Trinh was very helpful with the vehicle selection and answered all the questions/concerns that I have. Mike Luong and David Nguy?n were exceptional. They helped me finance the car for a rate lower than the prequalified rate with my credit unit. Excellent product/pricing/service! Highly recommend! I'd definitely recommend my family and friends here. More
by David.Le
Employees Worked With
Mike Luong, David Nguyen
May 04, 2017
Unbelievable Can't Do Cash Deal Here! Needed to purchase a car for cash due to medical expenses for incurable cancer. Lied to by dealership. Standard "140 plus" checkpoint not done on cash Needed to purchase a car for cash due to medical expenses for incurable cancer. Lied to by dealership. Standard "140 plus" checkpoint not done on cash deals. Lied to by more than one employee including used car manager. More
by Melinda
Employees Worked With
Mike Luong, Mike Brooks, Mike Mata, Jennifer Hiner
May 02, 2017
Amir Hadzisabic-Best car buying experience I bin working with Mike West for last 7 years he is outstanding sales person and wonderful guy who meets your needs and make you quick deal ,he is the I bin working with Mike West for last 7 years he is outstanding sales person and wonderful guy who meets your needs and make you quick deal ,he is the man Thx Mike West👍 More
by TOBYTEDDY2000
Employees Worked With
Mike West
May 01, 2017
Outstanding service! I recently purchased a new TLX from Nick Cox. It was a wonderful experience! At the beginning I was afraid I wouldn't be able to get the color I wante I recently purchased a new TLX from Nick Cox. It was a wonderful experience! At the beginning I was afraid I wouldn't be able to get the color I wanted but he sent a truck to pick up my dream car all the way to CA just to make me happy. Outstanding service! Thank you so much Nick! I'll refer all my family and friends to you. More
by TLX Tori
Employees Worked With
Nick Cox
May 01, 2017
Best car buying experience ever !!!!! I just bought a new TLX , my experience was first class the whole process took a hour an half . MY last car deal took 5 hours an was like going to the I just bought a new TLX , my experience was first class the whole process took a hour an half . MY last car deal took 5 hours an was like going to the dentist. Nick Cox is the Man . More
by jasper
Employees Worked With
Nick Cox
May 01, 2017
Acura Very good car. We like Mike he was very nice. He sowed us everything about the car and set up my phone. We will buy from them again. Very good car. We like Mike he was very nice. He sowed us everything about the car and set up my phone. We will buy from them again. More
by BillN
Employees Worked With
Michael Weide
April 29, 2017
Great Salesman and Dealership John Thompson was wonderful selling us a new car. He is knowledgeable and dealt with us in a positive, respective manner. Thanks, John. Jason was g John Thompson was wonderful selling us a new car. He is knowledgeable and dealt with us in a positive, respective manner. Thanks, John. Jason was great to work with on the financing side. We will be back for our next car! More
by WBHarris
Employees Worked With
Jason Lee, John Thompson
April 28, 2017
First time buying a car Mike made my first car buying experience a breeze. He was very up front with all of the info I requested and didn't try to beat around the bush as you Mike made my first car buying experience a breeze. He was very up front with all of the info I requested and didn't try to beat around the bush as you would expect from a car salesman. He took me for a test drive and took the time to show me all of the features in the car and showed me how to work them. I have already applied for the lease and I can't wait to drive my new car off of the lot! More
by Lumpdaddy77
Employees Worked With
Mike Vu, Michael Weide
April 27, 2017
Made My First Buying Experience EASY! I was very nervous going into Mac Churchill here in Fort Worth because I wasn't sure if I would be duped and left with a horrible car as my first buy. I was very nervous going into Mac Churchill here in Fort Worth because I wasn't sure if I would be duped and left with a horrible car as my first buy. However, the opposite happened and I couldn't be HAPPIER with my experience!! Lance treated as though he had known me for a very long time. He even offered snacks and drinks to help me relax and constantly reminded me that I was in good hands and I didn't have anything to worry about. He even made sure my folks were comfortable. I cannot forget to mention how patient the Finance Department and Lance were as well. Since the car I was searching for was gonna be my own and in my name I had several questions. Lance kindly walked me through everything and answered every single question an eager customer like me had. Lance worked very hard to make sure I got the deal that worked best for my post college lifestyle. So not only do I have a nice used car that runs well, but I also have a reasonable car note that won't burn a whole in my pocket every month. I've recommended Lance and this Mac Churchill Acura location to one of my best friends and she's super excited to stop by. So to anyone reading this review, I wouldn't change anything about my car buying experience for anything and I definitely wouldn't have wanted anyone else aside from Mr. Lance Hathcock. More
by Victoria.
Employees Worked With
Lance Hathcock
