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Hiley Acura
Fort Worth, TX
900 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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900 Reviews of Hiley Acura
June 29, 2012
The service was great. The people that worked with me were very friendly. We took are car in for and oil change, inspection, and wash and it came back looking great. were very friendly. We took are car in for and oil change, inspection, and wash and it came back looking great. More
by jnmm123
Employees Worked With
Raffie James
June 25, 2012
I bought new Acura TL at around midnight, so I did not read all of that service agreement as it was about 11PM and wanted to go home soon. I just believed whatever Armando told me and signed it. He explai read all of that service agreement as it was about 11PM and wanted to go home soon. I just believed whatever Armando told me and signed it. He explained me some package that consists of service contract and insurace comes for $750 for five years, so I said ok. Next day I was going through all of the documents given to me, I was shocked to see that they charged me $7700 for the package what they told me was $750. I went to Armando and asked him about that, now he says thats your monthly payment not for 5 years. I feel like it's fraud happend with me. I put a cancellation request, but nothing happend till now. More
by skotrik
Employees Worked With
Armando Martinez
June 23, 2012
Ian was very friendly and the lounge area was super for waiting. Ian explained what was done and also answered some questions that I had about the tires. I love my Acura! waiting. Ian explained what was done and also answered some questions that I had about the tires. I love my Acura! More
by woodmaurine
Employees Worked With
Ian (don't remember his last name)
June 20, 2012
Kenneth was helpful, informative, and portrayed great customer service. Armando in finance was also very knowledgeable. They both represented the dealership well. I give them both gold stars!! customer service. Armando in finance was also very knowledgeable. They both represented the dealership well. I give them both gold stars!! More
by shonandjake
Employees Worked With
Kenneth Clark and Armando
June 19, 2012
I was kept up to date on my cars service and make aware of any other service needed.The waiting area is clean with refreshments.My car was ready in a timely manner. of any other service needed.The waiting area is clean with refreshments.My car was ready in a timely manner. More
by gloria_b7
Employees Worked With
Kimmie Hamilton
June 15, 2012
Do NOT give these guys your business! I am still in shock at how awful my experience with Mac Churchill Acura in Fort Worth was. My manual Acura TSX with navigation was totaled in a car wreck, and I h shock at how awful my experience with Mac Churchill Acura in Fort Worth was. My manual Acura TSX with navigation was totaled in a car wreck, and I had to find another within a very short timeframe, as insurance only gave me a week with a rental car. Because finding a used manual TSX with navigation is so difficult, I ended up only locating ONE in the state of Texas in my price range - unluckily for me at Mac Churchill! When I first found the car, I immediately noticed some slight damage to the interior and exterior of the car. It was being sold as a Certified Pre-Owned vehicle, so when I was negotiating to purchase, I asked that these items be fixed. The dealership refused, and because they were the only ones with what I wanted, I ended up agreeing to purchase with the flaws. The next day, I took the car to David McDavid in Plano to ask for a quote on fixing the items and was informed that they were still covered under the warranty and could be fixed for free! Now WHY would Mac Churchill refuse to fix something that is covered under a warranty! That was my first hint at the quality of service and work they provide. I next learned that there were three product updates on my car which had not been performed. I made some inquiries, and learned all of these items ought to have been fixed under the 150-point inspection to qualify as a Certified Pre-Owned vehicle. I also noticed that one of my windshield wiper blades was dysfunctional and I had a fog light out - all of which also were on the 150-point inspection. I contacted Acura Care and was informed that I should have received a checklist of the 150-point inspection at the time of purchase - something I was never given! I called Mac Churchill and asked them to provide it... the checklist had been filled out for an automatic transmission vehicle which did not have navigation. Not even my car! When I contacted Mac Churchill, their employees did not return my call timely, and were very rude to me. I asked them to provide me with a written note saying how they intended to fix the situation, and was told that they would not do that. I could bring the car back to the dealership (an hour drive one way) and have them look at it, but they would not send me an email saying they would fix anything. Mike Hamud, their Used Car Manager, accused me of "playing games", got angry with me, and complained that it seemed like I "didn't trust them"... Of course I don't trust them, I had a list of things they should've done for the Certification that clearly weren't done! In the end, I finally found someone who would be sensible with me. I still have to bring the car all the way back to Fort Worth to have things fixed which should've been dealt with immediately. If I could've given back the car, I would have! Mac Churchill certainly doesn't deserve my business, and after they correct their mistakes, they won't be getting it again. They turned buying my car into a time-consuming NIGHTMARE. More
by crcotton
Employees Worked With
Daniel Pulido, Mike Hamud
June 15, 2012
My experience with Churchill Acura has been very positive from the beginning. My daughter suggested I visit when I was in the market for a new car. Chanon was professional, courteous and timely in finding me from the beginning. My daughter suggested I visit when I was in the market for a new car. Chanon was professional, courteous and timely in finding me the right car for my needs at a price that was within my budget. That was 3 years ago and since my only service on the car has been done by Taylor Jones and Mac Churchill. I trust this dealer and will return for not only service but when I need another car. More
by mosspete
June 14, 2012
Steven did a great job of listening to our requirements in a used car, providing a couple of alternatives for us to look at, and then letting us consider the vehicles at our pace. NO PRESSURE! He got the in a used car, providing a couple of alternatives for us to look at, and then letting us consider the vehicles at our pace. NO PRESSURE! He got the sale. Thanks, Steven, for making our car-buying experience positive. More
by 2007VUE
June 12, 2012
I purchased my TSX from Mac Churchill, and have used them for all service and maintenance needs. The sales process with Chanon was very easy, as we started talking through e-mail then I came in to the dealer for all service and maintenance needs. The sales process with Chanon was very easy, as we started talking through e-mail then I came in to the dealership for the test drive and purchase. He didn't try to pressure me into a decision, but rather advised me on the models I was looking at and answered my questions without bias. He was also very prompt with correspondence and follow ups. The service team at Mac Churchill are very polite, friendly, and easy to work with. They are very responsive and prompt when setting up an appointment, and quick to greet you when you arrive. The service waiting area is also very nice, and makes it easy to stay and wait for the service to be completed. More
by rwf0011
Employees Worked With
Kale Moreland
June 10, 2012
Service done in a very timely manner. It was even better that I had received a coupon for the service in the mail. Always very pleased with the service at Mac Churchill. that I had received a coupon for the service in the mail. Always very pleased with the service at Mac Churchill. More
by trevor stevens
