Hiley Acura
Fort Worth, TX
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900 Reviews of Hiley Acura
Good Service, Taylor Jones is the best guy that I worked with..Mac churchill is always provide some foods for waiting customers....They work fast, and high quality of service. Thanks a lot ! Thanks Taylo with..Mac churchill is always provide some foods for waiting customers....They work fast, and high quality of service. Thanks a lot ! Thanks Taylor ! More
I drove to Fort Worth from Austin to buy my car from Mac Churchill and will continue to drive the three hours to Fort Worth to have it serviced. Mac Churchill worked with me, personally, and I felt absolute Churchill and will continue to drive the three hours to Fort Worth to have it serviced. Mac Churchill worked with me, personally, and I felt absolutely confident that I was getting the safest, highest quality vehicle for the money. Every single person at the dealership was friendly, knowledgeable, and attentive. Despite the large number of customers, I never felt rushed or ignored. I was treated as though I was the only customer. I will never buy a car from another dealer and have already recommended Mac Churchill Acura to my friends. Like most women, I have had negative experiences with car dealers that have left me feeling disappointed and occasionally even insulted. Having an experience like the one I've had with Mac Churchill, therefore, feels even more positive by contrast. Mac Churchill and his staff are excellent representatives of the Honda/Acura brand. More
Great service. Great dealership. Performed my service with no complications. They gave me a discount and even provided me with a brand new TL for my loaner car. with no complications. They gave me a discount and even provided me with a brand new TL for my loaner car. More
great place, great service.. will continue to buy our cars there and have them serviced as well. LOVE THIS DEALERSHIP!!! LOVE THE PEOPLE THAT WORK THERE!!! cars there and have them serviced as well. LOVE THIS DEALERSHIP!!! LOVE THE PEOPLE THAT WORK THERE!!! More
Great Sales Process. Excellent Service Experience! Best Great Sales Process. Excellent Service Experience! Best Waiting Area in town. I would surely recommend this dealership to friends and family. Hope Great Sales Process. Excellent Service Experience! Best Waiting Area in town. I would surely recommend this dealership to friends and family. Hopefully, the construction at the entrance will be finished soon. More
I am 67 years old, and have bought several cars in my life. The two guys named above could not have treated us any better. Carlo was the most helpfull of the two. If all sales people were like him it wou life. The two guys named above could not have treated us any better. Carlo was the most helpfull of the two. If all sales people were like him it would be the very best place to buy a car. The service people did a great job of cleaning the car up. When I get ready to buy another car, your place is where I will be going, and I will be letting all my friends know also. Please let Carlo know how good he did. Thanks again. More
I had a groupon for an oil change, tire rotation and multi-point inspection. Even though I was late for my appointment due to traffic, and I had a coupon, I was treated with great respect and friendline multi-point inspection. Even though I was late for my appointment due to traffic, and I had a coupon, I was treated with great respect and friendliness by Kale. More
I brought the car in for regular oil change and had a couple warranty issues that I wanted handling. The servicing of my car was great. All my warranty issues were handled without question. The onl couple warranty issues that I wanted handling. The servicing of my car was great. All my warranty issues were handled without question. The only issue I had was that I couldn't hear my phone through the Blue Tooth connection. It connected OK and I could receive the ring tone as well as call out. The problem was that when I received or made a call, the other party could hear me great, but I couldn't hear them. The answer was "turn up the radio volume". Well dumb me, I didn't know that, but it took the service reps,(at least two, including the service manager)and the techniciam several hours--requiring a loan car to meet an appointment--to come to that conclusion. Their response was that it was a problem with my phone. When I showed them that my phone worked fine in the other TL advanced they loaned me, they looked deeper. The car was new to me and I didn't know that the radio volume controlled the phone volume also--but, I would expect that the service staff should know that!! Other than that small frustration, I am very happy with the dealership and the service. I should be, this is the fifth car I have bought from Mac Churchill. More
I normally pay cash for all my purchases. I was required to finance to the get the internet price, which caught me off guard. While the ommission of the information was not intentional, the process prolong to finance to the get the internet price, which caught me off guard. While the ommission of the information was not intentional, the process prolonged the buying experience for someone that just wants to buy and get. Time is valuable. I will say that your personnel from the sales to the business manager were exceptionally professional. I especially appreciated Raffie James assisting me when I just popped in to get a few questions refreshed with "too many icons" on dash and navigation. I have, and will, continue to recommend MacChurchill and Paul Garrett. I'd recommend Raffie James too. You have a professional, pleasant atomosphere. Oh, the only thing I don't like about your review process is that I have to take the time to register and have another darn password. More
Mac Churchill provided me with the worst car-buying experience I've had to date. They delivered a Certified 2011 Acura MDX to me with a broken A/C. They fixed it under warranty, which was fine, but t experience I've had to date. They delivered a Certified 2011 Acura MDX to me with a broken A/C. They fixed it under warranty, which was fine, but they took 3 days to do it (simple suction hose). I live out of state and as soon as I got on the highway to drive it home to my wife, I noticed a vibration coming from the front tires. I immediately took it to another local Acura dealer and they asked me for my "inspection checklist", which I never received - didn't know there was one. When I asked why, the Service Manager told me my tires did not meet the tread depth necessary for Acura Certification and in fact, the tires were dangerously worn down. The MDX had approximately 10,000 miles. Mac Churchill would not step up and reimburse me for the $587 I spent on new front tires, so I had to go directly to Acura Client Service. Thank God for Acura Client Service, because they got me a copy of my certification checklist and Acura's going to reimburse me directly, not Mac Churchill. To all of those that live in the DFW area, please avoid Mac Churchill Acura. I've had a terrific history with Acura (since 2005) and I can tell you that Mac Churchill is not worthy to represent the Acura name. More

