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Hiley Acura
Fort Worth, TX
900 Reviews
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900 Reviews of Hiley Acura
May 30, 2012
Test drove Acura MDX 2012 few months ago at Mac churchill. I was told by chanon that he will beat any other Acura dealership price by $500. Got a quote from another Acura dealership on 2012 MDX. I churchill. I was told by chanon that he will beat any other Acura dealership price by $500. Got a quote from another Acura dealership on 2012 MDX. I emailed chanon and asked if I got a quote from another dealership in the area, will he beat the price. He replied that he will. Then went to Mac Churchill the same day, I told them upfront the quote from another dealership and also what chanon promised. Chanon told me in my face that he lied over the email to me so that I can come and visit his dealership. Mac Churchill just did'nt loose me as a customer but they also lost several others as a lot of my friends were about to go over there. More
by speed80
May 25, 2012
Kale is a great Service Adviser. He was very courteous and professional in my dealing with him in the service department. My car was repaired promptly and at a reasonable price. I really appreciate that m and professional in my dealing with him in the service department. My car was repaired promptly and at a reasonable price. I really appreciate that my car gets washed whenever it is serviced. More
by jhwmhw
Employees Worked With
Kale Moreland
May 24, 2012
if you buy a car from from this dealer and you are lucky to get a vehicle protection program good for you! because if you don"t!chances are you WILL GET LEFT with the bill if something is wrong even if you to get a vehicle protection program good for you! because if you don"t!chances are you WILL GET LEFT with the bill if something is wrong even if you had it only a week I DID!!! PLEASE DON"T BE FOOL BY THE SUITS AND GOOD COFFEE THEY ARE LIKE ANY OTHER CAR LOT GET THE DEAL NO MATTER WHAT !!!! THIS DEALERSHIP HAD ME FOOLED SHAME ON ME!!!!!!!! More
by KITA69
Employees Worked With
GENERAL MANGER
May 24, 2012
I was met by Darren Mitchell on the way in to the dealership. He was very friendly, but not pushy. Darren found out what I was looking for and brought me out to look at few vehicles that matched my dealership. He was very friendly, but not pushy. Darren found out what I was looking for and brought me out to look at few vehicles that matched my specific criteria. After I looked at a couple of vehicles, Brittany Luna came in and volunteered to help out. They both worked together really well together, trying different options, to get me into a vehicle that I was really pleased with, and helped get the payment options worked into something that we can handle. They both did a great job! More
by Danny-Sadler
May 23, 2012
Brittany was very friendly and SO HELPFUL with answering all my questions. She got me the best deal she could and quality was excellent. I would recommend Brittany to everyone! all my questions. She got me the best deal she could and quality was excellent. I would recommend Brittany to everyone! More
by atrefger
May 23, 2012
Brittany is a GREAT salewomen. I was very pleased with Brittany is a GREAT salewomen. I was very pleased with her service and my vehicle. She has kept in contact with me even after my purchase just to Brittany is a GREAT salewomen. I was very pleased with her service and my vehicle. She has kept in contact with me even after my purchase just to touch base. Not a typical salesperson; normally they try so hard to get a sale and once they get it.. thats it! Brittany has changed that perspective for me. Thank you! You guys should be honored to have someone like her on your floor. More
by Patty.hernandez
May 23, 2012
I came in to look for a used SUV, not knowing what kind I would like. I was lucky enough to meet Mike Luong. He was honest easy going, and his personality made me feel very comfortable. He was very patience would like. I was lucky enough to meet Mike Luong. He was honest easy going, and his personality made me feel very comfortable. He was very patience with me in helping me find the car that I would like. He know so much information about every car. Mike stood by and addressed any and all concerns, going above and beyond on making sure the car that I decided on was one they on top of the whole process. Mike makes you feel welcome and is obviously customer-service-oriented. I feel I am in great hands now, I'll defiantly be a longlife customer of the this dealership. Thanks a lot for the best experience of my life. More
by larryn60
Employees Worked With
Mike Luong
May 23, 2012
On Thursday, April 26, 2012, took vehicle in for Auto Butler Warranty and Full Detail Service. On Friday, April 27, 2012, returned to pick up vehicle and paid $99.00 + tax for the Full Detail Service. Butler Warranty and Full Detail Service. On Friday, April 27, 2012, returned to pick up vehicle and paid $99.00 + tax for the Full Detail Service. I opened car door and noticed immediately vehicle HAD NOT BEEN detailed and questioned whether Auto Butler Warranty Service had been performed. On May 7, 2012, I returned vehicle to have services previously paid for on April 26, 2012, but not performed to be performed. On the afternoon of May 7, 2012, I received telephone call from Service Advisor stating that vehicle was ready and "was beautiful inside and out". On May 8, 2012, I returned to pick up my vehicle and ONCE AGAIN my vehicle had not been detailed. The Service Advisor had lied the evening before when stating that the vehicle "was beautiful inside and out." More disturbing was the fraud that was attempted. Rather than stating the truth that for the SECOND TIME my vehicle had'nt been serviced the Advisor stated that a more complete detail would be performed next time when the Technician had more time. I was supposed to be ignorant to the fact that a $99.00 detail service which was paid in full hadn't been performed on my vehicle. Stains that were in both front and back cup holders were still in the same condition as I had left the vehicle originally on April 26, 2012. Arrangements were made to have the twice unperformed detail service performed at no cost. Before I could exit the dealership, my car was driven off with the trunk lid up as I was trying to retrieve an umbrella from the trunk, my purse which had been placed on the edge of the trunk was slammed to the hard concrete and a full cup of hot tea was spilled on the floor of the trunk. I am so thankful that the technician drove forward and not in reverse as I would have been run over as I was standing directly in the back of my vehicle. I was left shaken. A broken makeup compact and missing umbrella later I have no confidence in this Dealership. If they are incapable of performing a simple detail in two attempts, can they be trusted to perform a simple oil change or a major repair. That is something they could lie about and I, not being a mechanic, would be none the wiser. Based on my experience, I felt I was treated as if my time and money were of no importance and value. I have to say that I received outstanding customer service and maintenance on my first 2007 Acura TL purchased at Vandergriff Acura. More
by amaya105
Employees Worked With
Taunya Allen
May 22, 2012
I was provided the service and care that every car dealership should provide. I was taken care of through the entire process. This is a great dealership. dealership should provide. I was taken care of through the entire process. This is a great dealership. More
by kllsederstrom
Employees Worked With
Taylor Jones
May 19, 2012
Today I purchased my 5th new Acura from Chris and his staff. They have always made the process simple and easy. This a a professional dealership with a professional sales and finance staff. I recommen staff. They have always made the process simple and easy. This a a professional dealership with a professional sales and finance staff. I recommend this dealership to any who likes to be treated fairly and with the utmost respect. I am very pleased with my new Acura and I will continue to buy my automobiles from Mac Churchill. Thanks Guys! I could not be happier! More
by jmsicha
Employees Worked With
Chris Hamud
