Hiley Acura

Maintenance to their cars SUCK So I purchased a 2015 TLX from this location, i soon started to notice a couple of stuff that weren’t really noticeable at the lot. Chipped paint, ch So I purchased a 2015 TLX from this location, i soon started to notice a couple of stuff that weren’t really noticeable at the lot. Chipped paint, chipped plastic, I shrugged it off and said my fault for not looking and it’s a used car. BUT they add an incredibly high fee to ensure the car comes out the lot in good conditions and that includes oil and filters. Fast forwarding 2 months later when I’m getting ready to do my first oil change, I noticed the filters and oil were in terrible conditions and hadn’t been changed In a very long time. They charged me a $1,500+ fee for nothing. They did nothing to my car. They Make your car look good enough to drive off the lot and care about nothing else. I’ve tried to reach out and no answer . Don’t come to this location More

Bought a 2015 Jeep Wrangler Unlimited Sport I bought this vehicle about a week and half ago. It seemed solid at the dealership. So far no serious problems with the engine, drive train, etc., BUT I bought this vehicle about a week and half ago. It seemed solid at the dealership. So far no serious problems with the engine, drive train, etc., BUT....I've begun to realize that a great number of plastic pieces on the vehicle were broken that weren't obvious on the lot. For example, a Mopar air intake had been installed by the previous owners. What was not obvious at the time I bought it was that the previous owner had managed to break the plastic clip that holds the air temperature intake circuit. It was just hanging there. I found this out because my check engine light came on and, after looking into it, found that it had come unplugged. Simple fix, but annoying. The hood prop clip that holds the bar in place - broken. On the driver's side, under the dashboard, the plug you use to pull codes had its bracket that holds it in place broken. Interior door trim - now falling off. "After market black matte wheels" turned out to be plastidipped. Again, so far (and I pray to The Lord above it's ONLY these minor things) nothing crippling to the vehicle, but pricey by the time you fix it all. Hiley Acura service department will not return calls. If you are determined to buy from them then be absolutely sure you pull, prod, tug, and even kick the tires. I know it's a used vehicle, but I've never purchased a pre-owned before that had so many pieces falling off. Those things have always been fixed prior to sale. I won't come back to these guys. More

Sales tactics from 1995 This dealership has access to more technology to effectively communicate with their clients than what we used to send men to the moon, yet, somehow it This dealership has access to more technology to effectively communicate with their clients than what we used to send men to the moon, yet, somehow its management encouraging the use of sales tactics from 1995 when car buying was done through local paper magazine ads. We saw a vehicle posted for sale, called at 9:30 on Saturday morning when dealership opened and were told "I see it in front of our office and it is current for sale". Our drive to dealership is just under 1 hour, during which I sent a message to our sales associate 20 minutes before our arrival - to which the associated replied "Sounds great, let me know when you are here". Upon our arrival, vehicle was on the lot with Texas Buyers Tag attached to it, dating 2 days prior. Classic bait and switch. I guess there is a reason for 4 out 5 stars overall rank for a dealership representing a global Acrua brand. I don't fault the sales associate here. So, to sales management in pre-owned department - congratulations. Just remember, in the age of the internet your lot becomes a second choice. More

salesman Jim haas salesman at Hiley Acura Did an astonishing job in helping me purchase a vehicle He was clear honest and and on point His knowledge and p Jim haas salesman at Hiley Acura Did an astonishing job in helping me purchase a vehicle He was clear honest and and on point His knowledge and passion of the vehicle yet making the customer appreciate their buy Thanks mr Jim haas you rock💯💯🙏🏻🙏🏻 My family is safe and sound with the purchase of an Acura TL One love More

Help with vehicle was great there price was insane Recently visited to look at a truck There asking almost 5 grand above nada clean retail. Truck is far from clean Roof has a lot of hail damaged P Recently visited to look at a truck There asking almost 5 grand above nada clean retail. Truck is far from clean Roof has a lot of hail damaged Previous own clearly had dogs chewed up back doors Seat belts etc You could tell it was just dirty inside They did what they could to clean but still dirty dark carpet in all cracks. Truck needed shocks Missing rear tailpipe Needs front ball joints. Had a check engine light on that they were unsure if it wa a fixed or not Reset computer by disconnecting batteries. A dealership that doesn’t quite care what the true value is of a vehicle They just seem to come up with there own price. Sales person aundre was awesome As well and the service manager She was great The upper management seems to be where the issues come from More

Excellent Service Department Brought my Ford F150 to the Hiley Acura Service Dept (north Fort Worth) for a rear brake job - they service all makes & models. Was greeted by Michae Brought my Ford F150 to the Hiley Acura Service Dept (north Fort Worth) for a rear brake job - they service all makes & models. Was greeted by Michael Phan and we discussed - wrote-up the work needed for the brake job. Michael was up-front about the cost for the job - no surprises here. Told him I planned on leaving it till the next day to give them plenty of time. To my surprise, Michael called later the same day to tell me the work was complete! I swear they must have an Indy Pit Crew working behind the scene! I picked my truck up the next day and everything was perfect! 5-Star service all the way! More

Excellent Buying Experience!!! Went to Hiley Acura of Fort Worth today to look at a used vehicle they had listed on their website under the pre-owned inventory section. The web sit Went to Hiley Acura of Fort Worth today to look at a used vehicle they had listed on their website under the pre-owned inventory section. The web site was easy to navigate and had all the vehicle info listed. Upon arrival I was greeted by Mike Nguyen at the pre-owned car center. Mike brought the vehicle over from the service center and we took a short test drive. Mike handled everything from there, from negotiating price with his manager to working with the service dept to answer questions and check on mechanical issues and arrange for some needed corrective maintenance. From there it was over to see Jacob Rogers in the Finance dept to complete the paperwork and discuss the various warranty options. This was so easy - one of the most enjoyable car buying experiences I've ever had (and I've had more than a few over the decades). These guys are Pro's, fast, polite, friendly and they get things done for you right away! 5-Stars all the way!!!!!+++++ More

Great experience and super helpful Since it has been a long time that we have purchased a vehicle, our sales rep AND the owner even stepped in to help out successfully!! They definitely Since it has been a long time that we have purchased a vehicle, our sales rep AND the owner even stepped in to help out successfully!! They definitely tried their best working with us and our situation! We left super happy and in the vehicle we wanted! Since we purchased so late, we had to come back for a detailed wash... this was the only part that was disappointing as their detailed car clean was basic to nothing. Finance also managed to completely mess up the payment arrangement however they worked diligently to correct and were super helpful! Loved our sales rep Joy Green!! She genuinely showed her careness and only wanted us to be happy!! More

They were awesome! Great people! They care to make their customers happy even after you purchase the car. Easy to deal with andthe purchasing process took longer than I Great people! They care to make their customers happy even after you purchase the car. Easy to deal with andthe purchasing process took longer than I expected but overall happy with them More

A wonderful car buying experience! People may forget what you’ve said, may forget what you did but people never forget how you made them feel. I had the privilege of meeting and doing People may forget what you’ve said, may forget what you did but people never forget how you made them feel. I had the privilege of meeting and doing business with Michael Nguyen, a salesperson at Hiley Acura, for my vehicle purchase. He made my car buying experience exceptional. He listened to my concerns, provided excellent customer service and went above and beyond to make sure I was treated well and fairly. There was a vehicle at another dealer that I could have bought. But I had such a good experience with Michael Nguyen that it resulted in Hiley Acura getting my business. If you are in the market for a new or used car, be it an Acura or some other model, DEFINITELY ask for Michael Nguyen at Hiley Acura! More