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Hiley Acura
Fort Worth, TX
894 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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894 Reviews of Hiley Acura
May 12, 2012
Mac Churchill has serviced my Acura TL since I bought it in 2006. I go there with the confidence that they do great work! If there was a problem they solved it very quickly and at the highest level of profe in 2006. I go there with the confidence that they do great work! If there was a problem they solved it very quickly and at the highest level of professionalism. John More
by johnpuscas
Employees Worked With
Kimmey
Helpful May 10, 2012
Went to Mac Churchill with my husband in search of dependable, used car. Raffie was car salesman. We test drove several cars and ended up selecting a 2009 Town & Country van. The van seemed to be what dependable, used car. Raffie was car salesman. We test drove several cars and ended up selecting a 2009 Town & Country van. The van seemed to be what we needed based on size and price as we have a large family. We expressed concern over the keyless entry remote not working. Salesman disappeared, but a service guy tried to assist by changing battery in remote. Still not working. We signed papers on Sat evening and drove car home. We noticed the "change oil" light kept coming on and our son expressed the vehicle was hot in the rear area, even with the air on as we drove it Sunday afternoon. Early part of the following week, we called salesman requesting remote be repaired and he stated we needed to come back out to re-sign. When we went back out, re-signed ppwrk based on final financing, etc. Husband explained to salesman key had to be fixed or no deal. After some continued insistence, salesman took car and key to Chrysler dealer down the street and had key re-programmed. Same day we sent car back to service as "change oil" light still flashing, even though service dept @ Mac Churchill attempted to reset. We left and went home that evening and picked up children in van. At this point we realized air in back of van blows but does not cool. I called Mac Churchill, got Tanya, she said bring it back. Came back out and waited over an hour. She came back and asked me to bring it back Saturday 5/5 and she would give me a service loaner. As of 5/10, I am still in service loaner. Called dealership, s/w Taylor Jones in service...he said they are trying to determine who will pay for repair as it had to be taken back to Chrysler dealership down the street. Husband and I go back to Mac Churchill and speak w/ Jason Alabarran..explained based on poor service from Day 1..we did not want car..he said OK...give me a few minutes to get contract voided and on your way....they had explained since copy of husbands license had not been obtained, they could not secure financing. Once we said we didnt want to go thru with deal....suddenly financing was secure w/ info from auto insurance company verifying my husband has valid license. At this point, we can decide if we want the air fixed or not...at their expense. Totally unhappy with service and lack of honesty from salesman to sales manager. I guess I need to be purchasing a brand new Acura from Mac Churchill in order to get the care, service, and respect due every customer. While there, I asked for General Manager Sharbel and was told he was in with owner and unavailable...I was told i could hang out and wait. More
by MClark2012
Employees Worked With
Raffie James, Jason Albarran, Taylor Jones, Michael West, Raffie James
May 09, 2012
I came into the dealership not knowing what I would like to buy. Mike was very patient with me in helping me find the car that was right for me. When we found the car, he showed me everything that I would to buy. Mike was very patient with me in helping me find the car that was right for me. When we found the car, he showed me everything that I would need to know. I got a 2102 TL Tech. There was so many things that I o not know how to use. Instead of telling me to read the manual, he showed me one by one how to use every function. I would really recommend everyone to come into Mac Churchill and buy a car frm Mike Luong. More
by wtdn2859
Employees Worked With
Mike Luong, Mike Luong
May 05, 2012
For the most part, I believe I was treated well. I took my car in for a major scheduled service, e.g., timing belt, water pump, etc. w/ 99000 miles 2005 TL. While it was being serviced, I was called about my car in for a major scheduled service, e.g., timing belt, water pump, etc. w/ 99000 miles 2005 TL. While it was being serviced, I was called about other problems being found. One was that a couple of the motor mounts were cracked and also that there was an engine oil leak. I didn't quite understand what that meant. I failed to ask what would happen if I didn'd get them fixed. The motor mount repair cost about $800 and the oil leak repair costs around $2200. I was quoted the price prior to the repairs. After talking to some people at work, they kind of filled me in as to what those two problems actually were. I feel like I was maybe missled a little bit as to the severity of the problems. I now wish I had waited prior to getting the repairs. I know the main reason I am unhappy is that I had to spend almost $5000 for the service. This makes me feel a little uneasy as to the quality of the Acura. I would not think that a TL with only 99000 miles on it would have these type of major problems and them not be under warranty. More
by langdondm
Employees Worked With
Cody
May 04, 2012
I am giving a 5 rating for all the questions because everyone at this dealership was great! Very professional and clean environment. My salesman Steven Sylvas at the dealership was by far the best sales everyone at this dealership was great! Very professional and clean environment. My salesman Steven Sylvas at the dealership was by far the best salesman that I've ever dealt with. All of the employees made sure each customer was comfortable and satisfied before they left out the door More
by shunda84
Employees Worked With
Steven Sylvas
April 30, 2012
I have found Taylor to be a consistently pleasant and helpful person to work with. Repair and service costs are high for someone on a fixed income. helpful person to work with. Repair and service costs are high for someone on a fixed income. More
by quakergirl
Employees Worked With
Taylor Jones
April 25, 2012
It think Mac Churchill Acura is a great dealership. Fair pricing and consistently good service - I have purchased three Acuras there over the last 10 years. pricing and consistently good service - I have purchased three Acuras there over the last 10 years. More
by dwatts76
Employees Worked With
Taylor Jones, Kimmie Hamilton
April 22, 2012
I was so proud to own my first Acura ever! Fell in love. Bought a used one, certified preowned, 100,000 mi bumber to bumber warranty. Found a couple "sounds" and "bugs" here and there, and everytime I bring Bought a used one, certified preowned, 100,000 mi bumber to bumber warranty. Found a couple "sounds" and "bugs" here and there, and everytime I bring it to the dealer for service, I am always to blame. I am told its "drivers conditions", "normal sounds", etc...They have yet to REPAIR anything in regards to my concerns. My latest is that I have always complained since day one of the "sound" from the front end. After numerous checkups -- and declaring its normal -- all of a sudden it is EATING my tires up. These tires were put on brand new by the dealer during the certifying process prior to delivery of my car. They DID NOT use manufacturers parts or recommended tires, and therefore will not warranty the work. Less than have the recommended wear on my tires-- and only owning this vehicle for 9 months--I am told the tires are in need of replacement. The service department coughs this up to "Driving conditions" and will NOT warranty the work, replace the tires, etc...or contact the manufacturer of the tire to get it replaced on my behalf. I think this is the last Acura I will ever own -- and definitely the last time I deal with the service department. NO ONE seems to have any concern to my complaints and HAS NEVER FIX ANYTHING! More
by Gibson13j
Employees Worked With
Entire Service Department
April 17, 2012
Have purchased three Acuras from Mac Churchill. They have always given quality service. I will plan to purchase another RL from them because of the continued quality service. have always given quality service. I will plan to purchase another RL from them because of the continued quality service. More
by Gbernstein
Employees Worked With
Taylor Jones
April 17, 2012
great service,great people, good vehicle, better deals period i 've have purchased 3 vehicle with them back to back to back the same year. period i 've have purchased 3 vehicle with them back to back to back the same year. More
by Sniky1992
Employees Worked With
taylor jones
