Hiley Acura

I called this dealership on a Saturday morning to see a specific car they showed in their preowned inventory; gave them the vin number, stock number, all other relevant information and was told that they w specific car they showed in their preowned inventory; gave them the vin number, stock number, all other relevant information and was told that they would have the car waiting for me to view. I advised that I lived in Plano, and this would be about an hour drive for me. They assured me (more than once) that the particular car I was looking at was in the lot and ready to go. About an hour later, I arrived ready to see the car. Was it there? NO! Not only was the car not in their possession, they tried to upsell me on different cars because they wanted me to finance with them (the original car I was interested in was going to be a cash payment)...POOR POOR POOR SERVICE...I will tell as many people as I can about this experience. I do not appreciate being treated in this way - PS: GAS IS NOT CHEAP!!! Thanks for the complete waste of time and money. More

Terrible experience! Sleazy used car salesmen!!! Would not show us the cars we asked to see as advertised on the website. The cars were in bad shape, dented, wrecked, smelled, engine problems. We were tre not show us the cars we asked to see as advertised on the website. The cars were in bad shape, dented, wrecked, smelled, engine problems. We were treated with disrespect and dishonesty. More

DO NOT BUY A VEHICLE FROM MAC CHURCHILL ACURA!!!!! DO NOT BUY A VEHICLE FROM MAC CHURCHILL ACURA!!!!! THESE PEOPLE ARE DISGUSTING! DO NOT purchase a vehicle from Mac Churchill Acura in Fort Wor DO NOT BUY A VEHICLE FROM MAC CHURCHILL ACURA!!!!! THESE PEOPLE ARE DISGUSTING! DO NOT purchase a vehicle from Mac Churchill Acura in Fort Worth! My 83 year old father and recent stroke victim dropped by Mac Churchill Accra to see what a coupon he received in the mail was worth. Despite his obvious health issues he ran into "a very good salesman" (his words), who sold him a 2009 used Acura MDX for $55,439.42 (actual cost, not including financing). Comparable MDX's sell for around $30K (even on the Churchill website); new 2012s for around $43K. It’s interesting how the salesman’s name is missing from all of my Dad’s dealership paperwork, and when we called the dealership to ask they couldn’t find it either. My sister met with Mr. Churchill to ask him to take the car back, and he refused because he "had a signed contract" (not to mention $25K over market profit). We checked with an attorney who said that dealerships have large legal "banks" that will drag cases out until customers pay more in legal fees than their cases are worth. We are returning the car to the finance company. Mac Churchill is getting away with scamming $25,000+ out of an 83 year old stroke victim. My Dad also loses his $8,000 down payment, plus takes a hit in his credit rating. I’ve been a teacher for years so I’m making sure all my current and former students, parents, co-worker’s, and Facebook friends know what I think of Mac Churchill Acura and their repulsive, sickening business practices. STAY AWAY from Mac Churchill Acura!!!!! More

Went to Mac Churchill with my husband in search of dependable, used car. Raffie was car salesman. We test drove several cars and ended up selecting a 2009 Town & Country van. The van seemed to be what dependable, used car. Raffie was car salesman. We test drove several cars and ended up selecting a 2009 Town & Country van. The van seemed to be what we needed based on size and price as we have a large family. We expressed concern over the keyless entry remote not working. Salesman disappeared, but a service guy tried to assist by changing battery in remote. Still not working. We signed papers on Sat evening and drove car home. We noticed the "change oil" light kept coming on and our son expressed the vehicle was hot in the rear area, even with the air on as we drove it Sunday afternoon. Early part of the following week, we called salesman requesting remote be repaired and he stated we needed to come back out to re-sign. When we went back out, re-signed ppwrk based on final financing, etc. Husband explained to salesman key had to be fixed or no deal. After some continued insistence, salesman took car and key to Chrysler dealer down the street and had key re-programmed. Same day we sent car back to service as "change oil" light still flashing, even though service dept @ Mac Churchill attempted to reset. We left and went home that evening and picked up children in van. At this point we realized air in back of van blows but does not cool. I called Mac Churchill, got Tanya, she said bring it back. Came back out and waited over an hour. She came back and asked me to bring it back Saturday 5/5 and she would give me a service loaner. As of 5/10, I am still in service loaner. Called dealership, s/w Taylor Jones in service...he said they are trying to determine who will pay for repair as it had to be taken back to Chrysler dealership down the street. Husband and I go back to Mac Churchill and speak w/ Jason Alabarran..explained based on poor service from Day 1..we did not want car..he said OK...give me a few minutes to get contract voided and on your way....they had explained since copy of husbands license had not been obtained, they could not secure financing. Once we said we didnt want to go thru with deal....suddenly financing was secure w/ info from auto insurance company verifying my husband has valid license. At this point, we can decide if we want the air fixed or not...at their expense. Totally unhappy with service and lack of honesty from salesman to sales manager. I guess I need to be purchasing a brand new Acura from Mac Churchill in order to get the care, service, and respect due every customer. While there, I asked for General Manager Sharbel and was told he was in with owner and unavailable...I was told i could hang out and wait. More