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Hiley Acura
Fort Worth, TX
900 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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900 Reviews of Hiley Acura
April 30, 2012
I have found Taylor to be a consistently pleasant and helpful person to work with. Repair and service costs are high for someone on a fixed income. helpful person to work with. Repair and service costs are high for someone on a fixed income. More
by quakergirl
Employees Worked With
Taylor Jones
April 26, 2012
It think Mac Churchill Acura is a great dealership. Fair pricing and consistently good service - I have purchased three Acuras there over the last 10 years. pricing and consistently good service - I have purchased three Acuras there over the last 10 years. More
by dwatts76
Employees Worked With
Taylor Jones, Kimmie Hamilton
April 22, 2012
I was so proud to own my first Acura ever! Fell in love. Bought a used one, certified preowned, 100,000 mi bumber to bumber warranty. Found a couple "sounds" and "bugs" here and there, and everytime I bring Bought a used one, certified preowned, 100,000 mi bumber to bumber warranty. Found a couple "sounds" and "bugs" here and there, and everytime I bring it to the dealer for service, I am always to blame. I am told its "drivers conditions", "normal sounds", etc...They have yet to REPAIR anything in regards to my concerns. My latest is that I have always complained since day one of the "sound" from the front end. After numerous checkups -- and declaring its normal -- all of a sudden it is EATING my tires up. These tires were put on brand new by the dealer during the certifying process prior to delivery of my car. They DID NOT use manufacturers parts or recommended tires, and therefore will not warranty the work. Less than have the recommended wear on my tires-- and only owning this vehicle for 9 months--I am told the tires are in need of replacement. The service department coughs this up to "Driving conditions" and will NOT warranty the work, replace the tires, etc...or contact the manufacturer of the tire to get it replaced on my behalf. I think this is the last Acura I will ever own -- and definitely the last time I deal with the service department. NO ONE seems to have any concern to my complaints and HAS NEVER FIX ANYTHING! More
by Gibson13j
Employees Worked With
Entire Service Department
April 18, 2012
Everyone treats me great. Service is terrific. Explains whatever needs to be done but allows me to decide what is best. I highly recommend this dealership and it's personnel. whatever needs to be done but allows me to decide what is best. I highly recommend this dealership and it's personnel. More
by iracecars
Employees Worked With
Kimmy Hamilton
April 17, 2012
Have purchased three Acuras from Mac Churchill. They have always given quality service. I will plan to purchase another RL from them because of the continued quality service. have always given quality service. I will plan to purchase another RL from them because of the continued quality service. More
by Gbernstein
Employees Worked With
Taylor Jones
April 15, 2012
I bought my new Acura from this dealership in 2010 and have always gone back to them for what ever I need. They are so genuinely friendly here and strive to give you a good experience. I have to drive ove have always gone back to them for what ever I need. They are so genuinely friendly here and strive to give you a good experience. I have to drive over 2 hours to get to this dealership, but I wouldn't go anywhere else. They really make the trip worth while! More
by knicole
Employees Worked With
Channon
April 14, 2012
At the present time the dealership is understaffed with Service Writers. Everyone in the Service Department pitched in to keep the work flowing with minimal impact to the customers. My RDX was given an oil Service Writers. Everyone in the Service Department pitched in to keep the work flowing with minimal impact to the customers. My RDX was given an oil change and tires rotated. They also did a State inspection so that I could renew the registration today. Considering the impact of recent hail damage to cars in the DFW Metroplex and the shortage of Service Writers the employees really did a good job today. More
by ECarol
Employees Worked With
Taylor
April 05, 2012
I have had a relationship with the folks at Mac Churchill for over twenty years and three locations. They have always treated me as a valued customer and, over the years, friend. From Mac himself, through th for over twenty years and three locations. They have always treated me as a valued customer and, over the years, friend. From Mac himself, through the sales and service staff, I have always been treated in an outstanding manner. Because I put very few miles on my vehicles, Kimmie Hamilton has become my personal service advisor--continually devising a service plan to meet my unusual driving habits and ensuring that my vehicles are superbly maintained. I rely upon Kimmie. If my adult children have a problem or concern with their Acuras, I send them to Kimmie. I totally trust and depend upon the staff at Mac Churchill Acura to keep me in an up to date, well-matained automobile. More
by JCRainey
Employees Worked With
Kimmie Hamilton
April 03, 2012
no one telling us about adding the accessories price to my TL car. This is not an acceptable(cheating to your customer). I would like your company to be honest and your manager should not give us an attitu my TL car. This is not an acceptable(cheating to your customer). I would like your company to be honest and your manager should not give us an attitude when dealing with the price. I think the owner should give us a price break due to untruthful business. I would like to have a phone call from you as soon as possible. Thanks! More
by txdinh
Employees Worked With
Thanh Hua
