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Hiley Acura
Fort Worth, TX
894 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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894 Reviews of Hiley Acura
April 17, 2012
Everyone treats me great. Service is terrific. Explains whatever needs to be done but allows me to decide what is best. I highly recommend this dealership and it's personnel. whatever needs to be done but allows me to decide what is best. I highly recommend this dealership and it's personnel. More
by iracecars
Employees Worked With
Kimmy Hamilton
Helpful April 14, 2012
At the present time the dealership is understaffed with Service Writers. Everyone in the Service Department pitched in to keep the work flowing with minimal impact to the customers. My RDX was given an oil Service Writers. Everyone in the Service Department pitched in to keep the work flowing with minimal impact to the customers. My RDX was given an oil change and tires rotated. They also did a State inspection so that I could renew the registration today. Considering the impact of recent hail damage to cars in the DFW Metroplex and the shortage of Service Writers the employees really did a good job today. More
by ECarol
Employees Worked With
Taylor
April 14, 2012
I bought my new Acura from this dealership in 2010 and have always gone back to them for what ever I need. They are so genuinely friendly here and strive to give you a good experience. I have to drive ove have always gone back to them for what ever I need. They are so genuinely friendly here and strive to give you a good experience. I have to drive over 2 hours to get to this dealership, but I wouldn't go anywhere else. They really make the trip worth while! More
by knicole
Employees Worked With
Channon
April 04, 2012
I have had a relationship with the folks at Mac Churchill for over twenty years and three locations. They have always treated me as a valued customer and, over the years, friend. From Mac himself, through th for over twenty years and three locations. They have always treated me as a valued customer and, over the years, friend. From Mac himself, through the sales and service staff, I have always been treated in an outstanding manner. Because I put very few miles on my vehicles, Kimmie Hamilton has become my personal service advisor--continually devising a service plan to meet my unusual driving habits and ensuring that my vehicles are superbly maintained. I rely upon Kimmie. If my adult children have a problem or concern with their Acuras, I send them to Kimmie. I totally trust and depend upon the staff at Mac Churchill Acura to keep me in an up to date, well-matained automobile. More
by JCRainey
Employees Worked With
Kimmie Hamilton
April 03, 2012
no one telling us about adding the accessories price to my TL car. This is not an acceptable(cheating to your customer). I would like your company to be honest and your manager should not give us an attitu my TL car. This is not an acceptable(cheating to your customer). I would like your company to be honest and your manager should not give us an attitude when dealing with the price. I think the owner should give us a price break due to untruthful business. I would like to have a phone call from you as soon as possible. Thanks! More
by txdinh
Employees Worked With
Thanh Hua
April 02, 2012
Recently purchased a new Tl, which makes my 8th new purchase from Mac Churchill since 2001. Obliviously, my Mac Churchill experienve has been great having purchased eight new vehicles over that period purchase from Mac Churchill since 2001. Obliviously, my Mac Churchill experienve has been great having purchased eight new vehicles over that period of time. That includes new purchase, finance, service and counting Mac and members of his team as good friends. These friendships arrose from good service and paying attention to my needs. Mac Churchill Accura is my dealership. Buddy Iles More
by Buddyiles
Employees Worked With
Cisco
April 01, 2012
Mac Churchill has also always offered me very efficient and courteous service. The service department is incredible easy to work with and is always willing to make arrangements in my best interests. and courteous service. The service department is incredible easy to work with and is always willing to make arrangements in my best interests. More
by MacChurchill_Customer
Employees Worked With
i don't remember their names
March 31, 2012
I first purchased a used car (an Acura Legend) from Mac Churchill Acura, then a certified used (a 2003 Acura TL, Type S) and then a new 2012 (TL). I will continue to purchase ALL of my cars from them and Churchill Acura, then a certified used (a 2003 Acura TL, Type S) and then a new 2012 (TL). I will continue to purchase ALL of my cars from them and will continue to have them serviced there as well. The products are great, the sales, service, and finance personnel are friendly and very courtious. If it is determined that one of my cars will be tied up longer than they originally planned, they always offer me a ride home or a loaner car. And who can get mad about free car washes!!? My 2012 was for my wife and had to be the right color (in and out), with all of the right gadgets. That's exactly what they located for me. Good job to them! More
by Railroad Lawyer
Employees Worked With
Sharbel, Kimmie, and Taylor
March 30, 2012
Saturdays are a busy day for an oil change, but the dealership waiting room was very comfortable and I didn't even notice the wait. It was extremely well stocked with water, goodies, magazine, tv's, et dealership waiting room was very comfortable and I didn't even notice the wait. It was extremely well stocked with water, goodies, magazine, tv's, etc. Very accommodating! Thank you! More
by rmrios123
Employees Worked With
Taylor Jones
March 29, 2012
I bought a vehicle from this dealership in August of last year. We had a contract to fix a few things and those things were taken care of promptly and properly. A couple of months later my vehicle broke down year. We had a contract to fix a few things and those things were taken care of promptly and properly. A couple of months later my vehicle broke down and was towed to the dealership. When I got there to talk with them as the van was being dropped off, I asked if my warrant deductible was per visit or problem. Since it was per visit I mentioned that my A/C was not working and asked that it be looked at. A couple of hours later I was called with a quote to fix my van, after some haggling a price was set so that the pulley system could be fixed. There was no mention of the AC and I assumed that all of that issue was covered by my warrant and fixed. I picked up my van and drove home. A couple of weeks later the weather warmed up and I noticed that my AC was not blowing cold air. I called to ask if the AC had even been looked at and was told to see line 4, I asked for an explanation as to what that meant on my reciept because I was obviously unaware. The person I worked with was not very nice so I ended the conversation. Again the weather got cooler and the AC wasnt a big issue, bad idea to let this go! Well as always in Texas it warmed up again and at the same time my 6 Disk changer jammed a CD which would not allow my navagation screen to close. I called the dealership to set up an appt to fix both problems and was told my CD player was not covered under my warranty. Big news to me because the finance manager who worked with us specifically said that the coverage we picked was perfect because if one of our kids pulled the DVD screen down and broke it we would be covered. Well I guess he got our coverage wrong because this was not the case. I called and spoke with one of the finance managers and told him the issues I had had, he said he would look into it but never returned my call. The next week I called and asked for the general manager of the dealership and was sent to his voicemail. The next day the finance manager I worked with on my contract when I purchased the vehicle called and again said he would look into it and call me back. It took a week or so and I called again and he called and apologized and said he was out of town on a family emergency. A week later he called and said that the warranty could be upgraded for a fee, not having the money at that time I told him I would let him know in a few days and asked if he could make an appt for me to bring in my van so the AC could be rechecked(they did offer to do this for no money but I couldnt get a hold of the service tech who was supposed to help me). He said he would call me back and as of today I have not heard from him. Im not sure as to my options at this point and I have no cold air blowing out of my AC in this hot weather! The first service person I worked with when I brought my van in for the We Owe/You Owe contract was very nice to work with but other than that my expieriance was horrible and I will never refer anyone to this dealership. More
by texasnavywife
Employees Worked With
Finance Manager, Service
