Hiley Acura

Mark smith has got to be the most laid back, non arrogant, non-pushy cars salesman I have ever come across. I have not yet purchased a vehicle from him, however he is looking for exactly what I want arrogant, non-pushy cars salesman I have ever come across. I have not yet purchased a vehicle from him, however he is looking for exactly what I want. He has listened to every detail in what I am looking for. They had two cars I was interested in. One had sold, since my work schedule wouldn't let me get there in a timely manner. The other was perfect...until we started it up. It had a knock In the engine. He immediately took it to the service center to have it checked out. That car will not be sold on thier lot. They will not let a customer walk away with a car that has issues. While I am disappointed I won't be getting that car....I am very pleased that they did not try and mask the problem!!! They are honest and caring. I truly hope to do business with them!! More

Dont I wish I had read these reviews too, but my experience at MCA was horrible as well. What a lesson for my 9 year old who was with me how to completely ruin repeat business and positive refer experience at MCA was horrible as well. What a lesson for my 9 year old who was with me how to completely ruin repeat business and positive referrals. After three hours of haggling a monthly payment with Mo (yes I know) I had to wait till the finance man to see the sale price of the car, my trade in value and loan points. Had to haggle in the finance office. The price jumped 30 bucks a month with this guy. So tired of hearing, "comon, meet me halfway". Finally walked out, demanded they "un valet" my car and give me back my keys. Ultimately, I got the car I wanted for the price I wanted. But they still screwed me in the end. I went back to finalize the paperwork the next day and get the other keys and fob to the car. I was told "Oh sorry, you bought it as is". No freaking way. You only have one key and no fob? Seriously? This HAS to be one of the top two worst car buying experiences ever. I asked to talk to "Chris" the GM. He avoided me and sent the "business manager" to placate me. Business Manager says, "we're slammed today, Come back Monday and we'll try to scrounge up a fob for you" These guys suck. Avoid at all costs. More

All I can say is ABSOLUTELY PHENOMENAL!! I have purchased two pre-owned Acuras, and a brand new one from MAC CHURCHILL and have always received the BEST service in TEXAS! My salesperson this time,Raffie was two pre-owned Acuras, and a brand new one from MAC CHURCHILL and have always received the BEST service in TEXAS! My salesperson this time,Raffie was professional and pleasant to work with all throughout the transaction. He made sure I was taken care of from the minute I walked in the dealership until my car was delivered. Finance was a breeze, which is not normally the case when shopping for cars. Every employee I have encountered at this dealership has always treated me with respect. I will only buy cars from the lovely staff at Mac Churchill and highly recommend you make the trip to Fort Worth the next time you are shopping for a car. More

I bought my Acura TL about 2 years ago and I absolutely love it! Purchasing this car was by far MY BEST car buying experience. The sales team was extremely friendly and informative and did all they could love it! Purchasing this car was by far MY BEST car buying experience. The sales team was extremely friendly and informative and did all they could to meet my every need. Their service department is phenomenal and always keeping me up to date on my maintenance requirements. I always refer ALL my friends and family to this dealership, as they go above and beyond to provide the best service possible! I GIVE THEM A 10! :) More

This place is the first dealership I have visited in ten years and actually had a positive experience. Buying a used car, you never know what you are really going to get. The folks at this place were very s years and actually had a positive experience. Buying a used car, you never know what you are really going to get. The folks at this place were very straightforward and unusually honest with my family and myself. They gave me the best that they could in our situation. I was so impressed with the excellent customer service that the decision was easy for us to make. Nice looking clean store and great staff. Highly recommend purchasing a used vehicle from these folks, they'll take good care of you they did my family. Plan to shop here again one day. Thank you Mac Churchill. More

I would love to share the excellent experience I just had at Mac Churchill. First let me say that their customer service and friendliness surely deserves a 10! Raffie James recently upgraded me to a new ACUR at Mac Churchill. First let me say that their customer service and friendliness surely deserves a 10! Raffie James recently upgraded me to a new ACURA MDX, I purchased a pre-owned MDX here a few years back. I absolutely love my ACURAs and both times I had a no hassle pricing experience and even got a very generous price for my trade in. Needless to say, their management team there at Mac Churchill is definitely on top of everything! Tuesday I brought my new MDX in for my first service visit,everyone was so friendly and happy to see a returning customer. Even though I obviously was not there to buy another car they were still just as nice as they were when they sold me one. The service department got me in, out and on my way in record time. (Usually I dread going in for service, it is normally a long waiting game,NOT HERE) Definately worth the drive knowing that my vehicle is in good hands there at Mac Churchill. Got my car back like I just drove it off the lot for the first time. Thank you to the excellent team there at Mac Churchill, you completely made my day! I will be back again and again. More

I was in the market for a new car and my good friend referred me to Clement Adebesin because of his experience with him. I was very pleased with is approach and knowdlege and I was treated with respect. referred me to Clement Adebesin because of his experience with him. I was very pleased with is approach and knowdlege and I was treated with respect. The dealership has a friendly atmosphere and am enjoying my new MDX. You will not be disappointed. More

There isn't a time that I have entered Mac Churchill Acura that I don't get the impression that there is a sincere appreciation that I am there. I met Sharbel Lattouf almost 2 years ago, anytime I see Acura that I don't get the impression that there is a sincere appreciation that I am there. I met Sharbel Lattouf almost 2 years ago, anytime I see him our conversations continue from the last one, which shows me he is truly listening and possesses what I feel business is losing which is customer relationships. I received a call from Cisco Nieves approx. 7 months ago attempting to offer an upgrade. He had a pleasant persistence about him, even though the upgrade could not happen a the time. He called me about about two weeks ago, remembering exactly what was important to me as if we had spoken with me the previous day. He was persistent without being annoying coupled wih humor. Most people are anxious and don't enjoy going into F&I, Michael West made it a pleasant experience as well as being very thorough. I had been through F&I before and was never informed of the options that were available. Don Boothe in service jumped to the opportunity to assist me with something I needed to send to Acura mfg. on my previous TSX. He could have instructed me on what to do instead of attending to it himself. Kudos to Mac Churchill Acura, once again you have managed to set yourselves appart from the automobile industries reputation!! GREAT JOB! More

Great dealership, very friendly and professional. Very happy with my service!! The minute I walked through the door I was greeted and Steven the sales consultant listened to my demands and delivered and w happy with my service!! The minute I walked through the door I was greeted and Steven the sales consultant listened to my demands and delivered and worked out a great deal, I'll definitely be returning in the future! More

My experience at Mac Churchill Acura was the best I've had at a car dealership in a LONG time. I bought a used Toyota for my daughter's first car, I needed something reliable yet relatively inexpensive. W had at a car dealership in a LONG time. I bought a used Toyota for my daughter's first car, I needed something reliable yet relatively inexpensive. We were assisted by Darren Mitchell, who treated us with outstanding courtesy the entire time my wife and I were there. I've been in and out of the car business and I've dealt with some pretty shady salesmen, but Darren was extremely helpful and very genuine; he treated my family like a guest in his home rather than his next paycheck. While we were waiting to get approved we were also approached by 3 or 4 other people on the sales floor just making sure that we were okay, while being offered coffee or bottled water. The receptionist was friendly, the manager was professional, the facility was immaculate, the price was reasonable....overall a wonderful car buying experience!!!! More