Hiley Acura

Great customer service Michael Nguyen was a great salesman very nice and approachable from the time I walked in. I haven’t had the best experience with cars in the past and Michael Nguyen was a great salesman very nice and approachable from the time I walked in. I haven’t had the best experience with cars in the past and was almost positive I was pressing my luck coming here. He reassured me that they could work with me which they did. I appreciate the ends Michael went through to help me get financed! More

Fantastic experience for an out of state buyer Working with Jim in sales have been an extremely pleasure. This was the 4th dealership I was trying to buy from while out of state (I live near Chicag Working with Jim in sales have been an extremely pleasure. This was the 4th dealership I was trying to buy from while out of state (I live near Chicago.) Jim was very direct but friendly on the phone and was willing to work with me mostly via text and email to get this deal done. They were more than accommodating to my banks delays and have made buying this car an absolute pleasure. Highly recommended. Thanks again!! More

Service guy! My service guy is very thorough very professional very friendly very consistent and very trustworthy. I will be back to see Taylor and Mac Churchill A My service guy is very thorough very professional very friendly very consistent and very trustworthy. I will be back to see Taylor and Mac Churchill Acura More

Never Bought A Car So Fast Dilip Patel helped me choose my 2018 MDX. The process was as seamless as it could have been. Seth Baker handled the finance side of things and that Dilip Patel helped me choose my 2018 MDX. The process was as seamless as it could have been. Seth Baker handled the finance side of things and that was also a smooth transition. I highly recommend MacChurchill Acura. More

Great Customer Service My experience today @ Mac Churchhill has been great! My Sales Consultant Michael Nguyen has been excellent and a Professional in everyway! through out My experience today @ Mac Churchhill has been great! My Sales Consultant Michael Nguyen has been excellent and a Professional in everyway! through out the car buying process Michael has made it easy and also enjoyable. I definitely want thank him and everyone here @ Mac Churchhill for their incredible customer service More

Emergency Battery Cjange Went out to start MDX. Battery dead. Jump started. Called Mac Churchill, and they said to drive over for a new battery. In and out in under an hour Went out to start MDX. Battery dead. Jump started. Called Mac Churchill, and they said to drive over for a new battery. In and out in under an hour. Wow. More

HORRIBLE CUSTOMER SERVICE and LIES Where to start. I took my car into MCA on Saturday, April 14, 2018, for an oil change. No one acknowledged that I was even there for a good 10 minu Where to start. I took my car into MCA on Saturday, April 14, 2018, for an oil change. No one acknowledged that I was even there for a good 10 minutes. One guy was on the phone and proceeded to let me know that! Finally a guy came over to help. Michael L. asked if I had the "Master Plan" and I didn't know. He rudely asked me if I had ever paid for an oil change there. He told me that I could wait in the waiting area but I left the car there so obviously I wasn't in a rush as it was only 1:00 PM and I was told on the phone that they closed at 5:00. I told them that I was having problems with a tire losing air pressure. Not a problem, they would look into that too. They called within an hour saying my car was ready. On my paperwork it stated that they had changed my oil AND rotated my tires. They didn't find anything wrong with my tire but if I continued to have problems I could just call them back. Monday, April 16, 2018, I got in my car to go to work and my tire had lost air pressure. BUT the tire in question was still in the location that I was previously having problems so obviously they did NOT rotate my tires as indicated on my paperwork. Now I'm wondering if the even changed the oil? I have called several times with no response. I even called Jennifer H. the customer relations manager, and still have not received a response. I have now contacted Acura Customer Care and filed a complaint with the BBB. This is the 3rd car that I have purchased at Mac Churchill and will be the last. The first car that I bought was a used Volvo but found out that it had been wrecked (not disclosed at purchase). Second car was a lease to get out from under the Volvo that I was upside down in. Third car (shame on me!) was a purchase because my lease was up and I really liked the Acura ILX. From the moment I signed the papers, I had trouble with the salesperson contacting me. I had left my CD's in my old car and they were "looking for them" and would never get back with me. I finally wrote those off as lost. I have NO trust in them anymore. Enough is enough. They truly do not care about the customer and their investment. I know MC from Jewel CB and he probably has no clue how bad they are treating people. He will when I run into him again. More

Great service Eric Glover did an excellent job and was very patient with us. My wife drove up from Houston and he helped her the entire time. His customer service Eric Glover did an excellent job and was very patient with us. My wife drove up from Houston and he helped her the entire time. His customer service skills were excellent per my wife. A long wait for finance was her only complaint More

not a great start I purchase my car less than one month ago. No one will return your call and customer service is incredibly after you purchase your car. I purchase my car less than one month ago. No one will return your call and customer service is incredibly after you purchase your car. More

Awesome! I had an awesome experience. Michael Nguyen & John Thompson were my salesmen and they helped me out a lot and showed me all the features on the Honda I had an awesome experience. Michael Nguyen & John Thompson were my salesmen and they helped me out a lot and showed me all the features on the Honda Accord I purchased. I definitely recommend going to one of them if you are in the market for a vehicle! More