Hiley Audi Volkswagen Of Huntsville

Great Customer Service I really enjoy doing business with this dealership. During the buying process, I did not ever feel pressured to purchase something that I did not wan I really enjoy doing business with this dealership. During the buying process, I did not ever feel pressured to purchase something that I did not want or need. The sales staff were awesome to work with. This is my second vehicle to purchase from Tairon Payne and Hiley Mazda Huntsville. I will buy from them in the future and will recommend others to do the same. I absolutely love my new 2015 Mazda 6!!!! More

I love my new Jetta I would like to thank Charlie Johnson for his help in picking out the perfect Jetta, I love it. I would recommend him to anyone who is looking to buy I would like to thank Charlie Johnson for his help in picking out the perfect Jetta, I love it. I would recommend him to anyone who is looking to buy a new volkswagen. More

Purchase of VW Convertible Beetle Working with the staff at Hiley was a positive purchasing experience. Especially, Ernie...he was very conscientious and displayed much patience with m Working with the staff at Hiley was a positive purchasing experience. Especially, Ernie...he was very conscientious and displayed much patience with me:-) He answered all my questions and attended to all my concerns. More

Great Used Car - Even Better Sales Experience We called Hiley on a Saturday about 5:30 about a used car we had just seen on their website. Charlie Johnson took the call; said he would get the key We called Hiley on a Saturday about 5:30 about a used car we had just seen on their website. Charlie Johnson took the call; said he would get the keys and meet us out front. He did that, we loved the car, bought it on the spot. Charlie helped us through the entire transaction, then took care of the extra details like interior cleaning and even gas! Oh - and did I mention the dealership closes at 6:00 on Saturdays? Charlie stayed right with us - way past closing time. He was helpful, knowledgeable (showed us how to use several features) and very professional. We highly recommend him! More

Purchased 2015 GTI I was asked to put a deposit down for a 2015 GTI and called three days later to be informed that they did not actually have the car that I put a depos I was asked to put a deposit down for a 2015 GTI and called three days later to be informed that they did not actually have the car that I put a deposit down for. I asked for the salesman to look for a Dark Grey Metallic GTI with a 6-speed, and my preferences were not even considered or mentioned again. When it came time to pick up the vehicle that met a few of my requirements, I was told that the vehicle had been delivered directly from the factory. However, when I went to inspect the vehicle it had 21 miles on the odometer. No vehicle arrives from the factory with 21 miles on the odometer, which leads me to believe that a few of the salesmen had some fun with my car before informing me that it had arrived. The owner's manual details a very specific engine break-in process to ensure that the engine seals and gaskets seat properly. I asked the salesman very specifically if this vehicle required a special break-in process and was told about no such thing. When it came time to sign the paperwork I noticed that the price that we had agreed on when I put down a deposit was not the price that they were going to charge me for the GTI they had found after losing the first one. I had to provide them with a copy of the quote for the vehicle that their sales manager signed! Even after producing this copy, they had to "call the owner" to get approval for the price that they agreed upon! During the sales process I was informed that the first two major maintenance packages were covered with the purchase of the car, but when I arrived for my first maintenance the technician informed me that only the first maintenance package was covered with the purchase of the vehicle. Overall, the sales process was incredibly shady and underhanded and I will not be providing any more business to this dealership. More

Used Car Purchase Tairon (Ty) Payne is a great sales person. He not only sold me a car but educated me as well. This was my first visit here and Ty made it stress less Tairon (Ty) Payne is a great sales person. He not only sold me a car but educated me as well. This was my first visit here and Ty made it stress less and very pleasant. He took into consideration my situation and helped me to make the best choice. He made me feel that he was looking out for my best interest and not just trying to sell me a car. Everyone there was very helpful and courteous. I would definitely recommend Hiley to anyone looking to purchase a car. More

New car purchase Very good experience, Came in to look at VW but purchased a mazda. We were pleased with the professionalism of your employees . We will conside Very good experience, Came in to look at VW but purchased a mazda. We were pleased with the professionalism of your employees . We will consider your dealership in the future More

My recent purchase Tairon Payne is an awesome sales person! He was knowledgeable, efficient, and very courteous! This was my first purchase here but will definitely not Tairon Payne is an awesome sales person! He was knowledgeable, efficient, and very courteous! This was my first purchase here but will definitely not be my last. I would highly recommend talking to Tairon for your next vehicle purchase! More

Hiley Mazda I recently purchased a 2015 Mazda CX-5 from this dealership. Salesman Keith Robinett spent a good bit of time working with me to get the deal to go th I recently purchased a 2015 Mazda CX-5 from this dealership. Salesman Keith Robinett spent a good bit of time working with me to get the deal to go through with my two trade-in vehicles. While I was disappointed that I did not get the trade-in value I had hoped for, I am pleased with the vehicle I have now. If I had a complaint it would be the overall back-and-forth "Kabuki" dance with the sales manager that seems a staple with car dealerships over the years. I would think we would be past that in 2015. I do not blame Mr. Robinett for this as he worked hard and was willing to do what it takes via the test drive, checkout, features, etc. I have not had any experience with the service department. Also, the only choices in the "Brand Purchased" box are Audi and Volkswagen so I selected the latter just to get this review to go through. More

My recent purchase My visit/purchase was an enjoyable experience and the staff conducted themselves in a courteous and professional manner. This wasn't my first time and My visit/purchase was an enjoyable experience and the staff conducted themselves in a courteous and professional manner. This wasn't my first time and won't be my last. More