Hiley Hyundai of Fort Worth

I don’t usually leave reviews, but after everything I’ve experienced, I feel obligated to share this so others can make an informed decision. 🚗 Purchase & Expectations I purchased a Certified Pre-Own experienced, I feel obligated to share this so others can make an informed decision. 🚗 Purchase & Expectations I purchased a Certified Pre-Owned 2022 Hyundai Santa Fe from Hiley Hyundai on August 15, 2025. Like most buyers, I trusted the CPO process, especially the multi-point inspection that’s supposed to ensure the vehicle is in excellent condition. ⚠️ Issues Shortly After Purchase Within six months of ownership and under 8,500 miles, my check engine light came on and the vehicle presented multiple engine-related issues (9 codes total). This is not something you expect from a Certified Pre-Owned vehicle that supposedly passed inspection. 🔧 Repairs & Corporate Response I followed proper procedure and took the vehicle to a Hyundai dealership for diagnosis and repair. After weeks of back and forth with Hyundai Corporate: One repair was covered at 100% One repair was only covered at 65% Another repair was not covered at all This left me responsible for hundreds + tax out of pocket, for issues I did not cause. Even though I have a warranty that is supposed to cover all of these issues. 🏢 Dealership Response (Hiley Hyundai) Because this vehicle was sold to me as CPO, I reached out to Hiley Hyundai for assistance. The General Manager initially responded and said he would look into it. I provided a full breakdown of costs and timeline I clarified that the issue began before the 6-month mark After that, communication stalled, and I was ultimately told the dealership would not assist in any way. 💸 The Reality At this point: I’ve made multiple car payments I’ve maintained full insurance I’ve been without my vehicle for months while it sits in a shop And I’m still expected to pay for repairs on a CPO vehicle shortly after purchase ❌ The Biggest Issue: Lack of Accountability The most disappointing part is not just the repair itself, it’s the lack of ownership. A dealership that sells Certified Pre-Owned vehicles should stand behind what they sell, especially when issues arise this quickly. Instead, I’ve been passed between corporate and the dealership with no real resolution. 📄 Next Steps Because Hiley Hyundai has refused to assist, I am now proceeding with a BBB Auto Line complaint and formal dispute process. I made every effort to resolve this privately and professionally before taking this step. ⚠️ Advice to Future Buyers If you are considering purchasing from Hiley Hyundai: Do not rely solely on the “Certified” label Get everything documented clearly Be prepared to advocate for yourself if issues arise Final Thoughts I truly wanted to resolve this without going public, but after weeks of delays, lack of follow-up, and refusal to help, I felt this was necessary. I hope this review helps someone avoid the situation I’ve had to go through. No one deserves this treatment and lack of care. More

Everyone at Hiley was great. Jacob was our salesman. He did a very job job. He was very patient with me and all my questions. Jacob was our salesman. He did a very job job. He was very patient with me and all my questions. More

I drove up there knowing exactly which car i wanted, I had someone come help me before I could even fully get out of my car. I was helped immediately and had a good experience. Everything went pretty smoo had someone come help me before I could even fully get out of my car. I was helped immediately and had a good experience. Everything went pretty smoothly. More

Thank you to Jordan and Tomareo. Excellent sales person. Keep up the good work. See you soon Excellent sales person. Keep up the good work. See you soon More

Excelente servicio, todos muy amables, escucharon nuestras necesidades y no ayudaron a tener el carro que quería a la cuota q podia pagar. Gracias Beth y Preston una Excelente personas y excelentes e nuestras necesidades y no ayudaron a tener el carro que quería a la cuota q podia pagar. Gracias Beth y Preston una Excelente personas y excelentes en su oficio More

This dealership was very helpful, honest and understanding. Specifically Beth Acosta and Ariel Fonseca made the process so smooth and easy for a first time buyer like myself. I would 100% recomm understanding. Specifically Beth Acosta and Ariel Fonseca made the process so smooth and easy for a first time buyer like myself. I would 100% recommend this dealership. More

I just purchased a new vehicle yesterday. Samantha was my sales person. She was fantastic. If you are in search of a vehicle whether it is new or used hit up Sam she goes above and beyond for Samantha was my sales person. She was fantastic. If you are in search of a vehicle whether it is new or used hit up Sam she goes above and beyond for her clients. More

The folks at Hiley Hyundai of Fort Worth are amazing. We worked with Chris and Perry, and were delighted with all our transactions both from a sales, and financing perspective. I especially appreciate ev We worked with Chris and Perry, and were delighted with all our transactions both from a sales, and financing perspective. I especially appreciate everyone taking time to answer all our questions, and the absence of yucky hard sale tactics. They were both professional and caring to listen and respond. One of the nicest car transactions we’ve had in our long life of requiring personal transportation. More

The customer service has been excellent. They made the finance process simple and easy. Shanon was very helpful. They made the finance process simple and easy. Shanon was very helpful. More

I shopped around for a Hyundai Tuscon for a while, and then finally came to Hiley Hyundai. Aundrea "Bre" Jackson was my salesperson, and she was a breath of fresh air after dealing with pushing, somewhat then finally came to Hiley Hyundai. Aundrea "Bre" Jackson was my salesperson, and she was a breath of fresh air after dealing with pushing, somewhat creepy salesmen at other dealerships!!! She could not have been nicer, and was just a joy to work with. Chris Motley was the manager, and he also was the best!!! He got me a great deal on my trade in, beyond what I ever expected to get! It was the easiest and best car sale experience I've ever had!!! Go ask there and for Bre for sure!!! More