Hiley Hyundai of Fort Worth

Unable to reach the service manager. Phone rang for 10 minutes. Another time I left a voice mail which was not returned. Ongoing issue that was not fixed on the first visit and now another over 2 week wai minutes. Another time I left a voice mail which was not returned. Ongoing issue that was not fixed on the first visit and now another over 2 week wait to get service. If it wasn't under warranty I would never go to this dealership. More

I will start and say that I am not a fan of the car buying process. I have had even worse experiences purchasing used vehicles. That being said, my wife and I had a seamless, relatively quick and pa buying process. I have had even worse experiences purchasing used vehicles. That being said, my wife and I had a seamless, relatively quick and painless experience buying an used vehicle at Hiley Hyundai of Fort Worth. We drove from the opposite side of the metroplex for one specific vehicle--admittedly, there was a bit of confusion trying to determine whether the vehicle was available before we drove out, but it was confirmed over the phone. After arriving, we never felt pressured to purchase the vehicle, we were able to take as much time as we needed during the test drive, and we were constantly offered refreshments by Rusty and Chris. During the financing portion, I have never been as transparent when buying a vehicle as I was at Hiley. The vehicle was competitively priced, especially in this current market. On top of this, Brady was able to secure a really great rate for a new vehicle, let alone an used one. I understand there are many factors to securing rates, but we had a really great experience with Brady. We did not have a trade-in, but I feel as though we were still leaving the dealership hours earlier than every other purchase. As we were leaving the dealership, it was determined that the 2nd set of keys was definitively missing. When we had gotten home, Chris texted me to let me know he was going to try and locate the previous owner for the keys. I really and truly did not believe I would ever see the keys. This past Friday, Rusty phoned to let me know the previous owner had just dropped off the keys and that he would be putting the keys in the mail that day and I received them this morning. They were true to their word––and the overall experience has earned my respect for the Hiley Auto Group. Also, this is a side note, but we and loved ones have immunodeficiency disorders and we did not feel alienated for wearing masks during the entire process. More

The shopping experience at this dealership was amazing. Samantha (Mazda) and Brady (Hyundai Finance) were AMAZING. Really stuck their neck out to help! Happy Customer for sure! Samantha went through the ex Samantha (Mazda) and Brady (Hyundai Finance) were AMAZING. Really stuck their neck out to help! Happy Customer for sure! Samantha went through the extent of finding the right vehicle for myself and family. Just when I thought it couldn’t get better, Brady came in ending the day with some great, great numbers. I truly appreciate Samantha and the finance team. More

This is the third time in less than three years that my Sonata Hybrid has been in for the same problem(less than 10,000 miles), and the last two times it has been in the shop for more than a week each time Sonata Hybrid has been in for the same problem(less than 10,000 miles), and the last two times it has been in the shop for more than a week each time with no communication at all. They will not answer the phone or messages.each occurrence I have had to spend time chasing down managers just to get someone to contact me. I am currently waiting on the general manager to contact me. This is the very last time I am fooled by their smooth talk. More

Thank you Samantha for all your help toward a pleasurable buying experience of our Hyundai Tucson. We’re very pleased with the vehicle and thankful we chose to contact Hiley Hyundai. Larry & Donna buying experience of our Hyundai Tucson. We’re very pleased with the vehicle and thankful we chose to contact Hiley Hyundai. Larry & Donna More

Traded my 2016 Miata in at Hiley Hyundai in Ft Worth. I dealt with Tim Chapman and Chad Hickey (Sales Manager). As usual, it was a great experience! We bought a 2021 Sonata right off the showroom Floor.. ( dealt with Tim Chapman and Chad Hickey (Sales Manager). As usual, it was a great experience! We bought a 2021 Sonata right off the showroom Floor.. ( a first for us) Chad,Tim and Matt in finance made us feel like family and the experience was smooth and painless. This is the first brand new car my wife has ever had! Y’all have a great team and a customer for life. More

Ask for Jesse Arredondo, best salesman by far. Went above and beyond! My daughter picked her new car up last night. Thank you Jesse and Chad!! and beyond! My daughter picked her new car up last night. Thank you Jesse and Chad!! More

Seamless Experience After just a few emails to Tim Chapman and Chad Hickey we had a final price for the new vehicle and trade in amount set even before going to the deale After just a few emails to Tim Chapman and Chad Hickey we had a final price for the new vehicle and trade in amount set even before going to the dealership. Set up an appointment with Tim and was in and out in just a couple of hours.. The numbers we agreed on thru emails were the numbers used to finalize the deal. Finance did a great job getting me a great rate and out of the office in no time also. Worth giving this dealership some consideration. More

Chad Hickey and Tim Chapman made my experience an absolute Breeze and F&I was fabulous. Wonderful used Miata was perfect and my 7th one! 5 stars! absolute Breeze and F&I was fabulous. Wonderful used Miata was perfect and my 7th one! 5 stars! More

Best deals and service around See Chad for the best deals in the Metroplex. He will work with you to get just the right vehicle. He will also work on getting you just the right fin See Chad for the best deals in the Metroplex. He will work with you to get just the right vehicle. He will also work on getting you just the right financing. He seems to always make it possible to get the best deals when no one else can. More