Hiley Hyundai of Fort Worth - Service Center

I bought my car with an extended warranty at another location. Because I own a Hyundai, they asked me to take it to a Hyundai dealership to be worked on. They were extremely apathetic when i took my car location. Because I own a Hyundai, they asked me to take it to a Hyundai dealership to be worked on. They were extremely apathetic when i took my car in, and honestly, they did not want me to leave my car there. Then, when they discovered problems with my car, they refused to give me a car to drive. I HAVE THAT COVERAGE, and my warranty would pay for it! He suggested I go to the local car rental place, and then submit my receipts to my warranty holder, and be reimbursed! This is unheard of in the service world. I WILL NEVER BRING MY CAR BACK HERE!!! The lack of sympathy, and desire to help is astonishing! More

Took my car in for a warranty job. Tried to call all afternoon for status and either was disconnected or put on hold for 15+ minutes until I would just hang up. Never got through until next day when I w afternoon for status and either was disconnected or put on hold for 15+ minutes until I would just hang up. Never got through until next day when I was told I should take my car to Vandergriff Hyundai to avoid paying a deductible. In other words, they kept my car a day and a half to tell me that I needed to take it elsewhere. Phoned a week later to ask if they would honor a coupon I received from them in the mail. Guy on phone wasn't sure and didn't offer to find out. I then asked for a price on turning my brake rotors. He said he didn't know and again, did not offer to find out. If the service desk people are this incompetent then how can anyone trust the actual service being performed? I suggest the service manager take a used car from the lot and drive over to Vandergriff and just observe what happens in their service department. Vandergriff has the best I've ever experienced and I will never take my car back to Manuel Hyundai even though it's 10 miles closer. More

All I can say for the Service Dept is WOW!!! First off I called late Thursday evening thinking that all I would get at this time would be a late appt for Saturday, I got in early for my first service on my called late Thursday evening thinking that all I would get at this time would be a late appt for Saturday, I got in early for my first service on my 2012 Hyundia. This only took less that a half hour and when the Service Mgr came and got me and we went to settle up at the Service Desk the Service Mgr told me to put my wallet back in my pocket that this one was on him! This is some dealership!! More

We purchased from this dealership once before. We worked with Dan DeFrank this time and he was great! He was able to find us a vehicle that we wanted because he did not have one with the specific package we with Dan DeFrank this time and he was great! He was able to find us a vehicle that we wanted because he did not have one with the specific package we were looking for. That only took a day to do. He was with us for the entire process, explaining everything about the vehicle, the new car manual, the features, etc. He was able to get our information to the finance department ahead of time so there was a very seamless process that took place from the sale to the financing, not the usual several hours. Dan even stayed with us after the dealership closed for the evening to set up our phones for the bluethooth feature in the vehicle. This has to be the best new car buying experience for us. I would highly recommend this dealership and especially Dan DeFrank. More