Hiley Mazda of Hurst

Ask for RJ Washington if you are buying a new or used car RJ was amazing.I am not the most savvy about vehicles, and my husband was not able to come with me. I have had some bad experiences with car salesmen RJ was amazing.I am not the most savvy about vehicles, and my husband was not able to come with me. I have had some bad experiences with car salesmen at your dealership before, and was NOT looking forward to dealing with this again. RJ was patient, kind, understanding, and VERY knowledgeable.He treated me like I was family. Most importantly he was very courteous, and was respectful. RJ is such a wonderful employee. He is truly one of the best people I have ever had the pleasure of dealing with. He is honestly not what you expect a car salesman to be like.He is quite the opposite, and that makes all the difference to your customers. He made me feel that I truly had someone on my side trying to not line his pockets, or his companies, but trying to help his customer make the best decision for us. He never pressured me, and made me feel like I had to make a decision or he was onto the next person.He took his time explaining the car and all the details to me. He did not just explain them he showed me how to do all the settings, and then made sure I could do them. I did not just get a new car, I got a full lesson, so that I felt comfortable driving it as if I had the car for years. RJ was available for me to ask any and all questions I had anytime I had them. When I returned a few days later to get the car waxed, and the rattling mirror fixed, he even offered to come get me from the mall so I did not have to sit and wait. RJ is the type of person I aspire to be. He is your greatest asset as a company. It is nice to see that there are still people of his incredible integrity, and caliber still out there in the world, and that Hiley Mazda Hurst is smart enough to hire, and employ people like him. I think if other salesman, took lessons from RJ the car sales industry would have a better reputation. He really should be the model you set for your other sales staff to follow. I want to Thank you Hiley for employing him, and giving me the pleasure of buying from him. More

Exemplary Service and Quality My journey started a few weeks ago when I began looking for a replacement vehicle for my 2012 Volvo T5 hard-top convertible. I knew it would not be e My journey started a few weeks ago when I began looking for a replacement vehicle for my 2012 Volvo T5 hard-top convertible. I knew it would not be easy as I had become attached to my Volvo. I test drove several vehicles and became disenchanted with the whole car-buying experience. Then I drove a Mazda CX-5 and knew immediately when I sat behind the wheel that I was in love. It has everything I could want in a vehicle. The new design is stylish and makes the driving experience a whole lot of fun! I chose Hiley Mazda because of the level of professionalism and service I had with Justin Sample. I was extremely impressed with Justin's enthusiasm and quick response to my questions. It was well- worth the 200 mile trip from Oklahoma to make this purchase. Would I do it all over again? ABSOLUTELY! More

Navigating the buying process with help from Justin Sample. Thanks Justin for helping my daughter choose the right car for her, after her 2011 SUV was totaled. Not only did Justin help her select the car for he Thanks Justin for helping my daughter choose the right car for her, after her 2011 SUV was totaled. Not only did Justin help her select the car for her needs, but found all the discounts that applied, plus financing through Mazda. Everything was explained and totally transparent. This was her first car-buying experience alone, and it turned out very well. Also thanks Mike (finance dept.) for explaining everything and answering all questions. Would definitely recommend Justin Sample to help anyone with a new or used Mazda, to find the best deal. More

Great experience Justin Sample made my car buying experience so easy. This is my third car, second Mazda. I haven't bought a car in about 15 years. Justin attended to Justin Sample made my car buying experience so easy. This is my third car, second Mazda. I haven't bought a car in about 15 years. Justin attended to every need, question, concern I had. He got me the exact car that I wanted right down to the color! If you are looking for a great salesman and a great dealership this is the place to go! I'm so grateful for Justin and the Hiley dealership family. More

First car buying experienxe First time buy a car, couldn’t have asked for a better experience! Worked with Ruben and bought a used CX-5, and then worked with Joe in finance to ge First time buy a car, couldn’t have asked for a better experience! Worked with Ruben and bought a used CX-5, and then worked with Joe in finance to get a great deal! More

Bought a fairly used 2016 Cx-5 before New Years. I worked with Clayton, internet sales person. He was very good at helping me compare the differences and was very honest of what I am buying versus i I worked with Clayton, internet sales person. He was very good at helping me compare the differences and was very honest of what I am buying versus if I had bought from another dealership. The people over there are very nice, they are not as pushy or judgmental as some sales people are, they allow you some time to think about it. Plus, they work with you. If there is a need or a want that keeps you from having that car, they will work with you to obtain that desire. Clayton was able to take me on the most bumpiest road to prove to me that the car I bought can weather all types of roads. I was amazed. My car was pre-certified, this was important to me, because then I know this used car was already inspected, that there is no faulty with the car parts. They can also extend the warranty of this car as if it is a new car. I was sold. The last step was to get my wife impress, she love to know the features of the car. Clayton was able to attend her needs of the car as well. They had earn our trust and confidence. They work like a team, they want you to come back and buy their cars. More