With no appointment, I brought my recently purchased (used) '06 Tribute in for service on a Saturday morning. Having little service history available, I wanted to have the transmission fluid replaced and have the mechanic check all-around & recommend other-needed services (pro-active preventive maintenance for an older high mileage used vehicle). My Service Advisor (Gabriel Rodriguez) recommended their 99-point full-circle inspection (great value!), after the inspection was completed, I received both text & email reports on my phone, showing all recommended PM maintenance items with prices! I was able to select (pick & choose) only the items I wanted performed during the visit, with the updated total cost at the end (makes it so easy!). Very roomy and comfortable customer waiting area (nice coffee machine), and my Service Advisor provided frequent progress updates. I selected to have multiple maintenance items performed (Rudy was my Mechanic that day - Excellent Work!). The Parts Dept was very helpful (along with service) in cutting & programming a new key for my vehicle. I can't say enough good things about my experience with Hiley Mazda or Hurst/Service Dept! I now have a verifiable maintenance history for my vehicle, which is always beneficial for warranty & future resale value on any vehicle - from a dealer who will stand behind their work and values their customers! 5-Stars all the way!!!! Excellent!!!!