Hiley Subaru of Fort Worth

Great experience at Hiley My wife wanted a Honda, not really interested in anything else. After a bad experience with on Honda dealer and an awfbrutal experience at Vandergrif My wife wanted a Honda, not really interested in anything else. After a bad experience with on Honda dealer and an awfbrutal experience at Vandergriff Honda, I talked her into looking at a Subaru. She loved they way Hiley treated us. Totally transparent and up front, great experience! Gary did a great job, found the perfect model and gave us simple up front pricing. Jeff, the sales manager was great too. They are dog friendly too, which strikes a cord with us. My wife loves her new vehicle and is already telling her friends. These guys get it, we both preferred the Subaru & the Hiley experience. No games played here! Do yourself a favor and at least give Subaru & Hiley a shot. We are elated that we did. More

Sold me a bad truck I bought a truck from hiley Subaru and the first week I had it it started to shake so I took it back and they said they had fixed it now 4 months late I bought a truck from hiley Subaru and the first week I had it it started to shake so I took it back and they said they had fixed it now 4 months later it starts having the same problem again so I take it to a dodge dealership and they said the whole fronted is bad meaning the steering column, racking pinion and they said how long have you had it i said 4 months they said well you need to take it back because they sold you a bad truck that it souldnt have been put for sale that to fix it will be $3500 I went to the dealership and showed the manager the estimate and he said sorry I’m not going to pay to fix it you should have bought an extended warranty with it to cover your back and says good luck. never will buy a car from them ever again sell bad cars. More

Went in to take a look. Bought a truck! Went in to Hiley Saturday, was greeted by BB who showed me the truck I was there to see. He was great, no pressure, took me for a test drive, even sh Went in to Hiley Saturday, was greeted by BB who showed me the truck I was there to see. He was great, no pressure, took me for a test drive, even showed me the "rough road" to take to see how it handled. All done, even got my trade evaluated and all in a short amount of time. Signed the deal and was out in just over an hour! (ok maybe 1.4) THANKS! PS Love the TRUCK! Just be sure to enjoy working with a great salesman . Thanks BB😎 More

Do your research on car buying before you buy a car Please do your research on car buying before you buy a car, saleman will suck every penny out of you if you let them. Hiley had a pretty good selectio Please do your research on car buying before you buy a car, saleman will suck every penny out of you if you let them. Hiley had a pretty good selection so we tried them out. We definitely didn’t get the family oriented vibes when we walked in, they wanted to know what occupation we were in, fishing to see how much money we were worth. They refused to sell us the car that we came in to buy. Then proceeded to go thru the purchasing process (running credit checks and trying to approve loans) on multiple different cars to see what we could and couldn’t get approved for I guess. As they were doing this, the loans were $20,000 over the price of the car. We just walked out pretty frustrated, didn’t want to have any part of that, and went to Subaru of Plano. We had really great service with Subaru of Plano. They were pet friendly, family fun, and didn’t wait at all. They gave us the car we wanted. We purchased the 2019 Subaru Ascent Touring. THEY DIDNT TRY TO MILK US FOR ALL WE ARE WORTH, and couldn’t ask for anything better! More

Used car warranty bait and switch Bought a used car warranty for 2500 it covers very little and requires a 100 deductible. Dealer made it sound like it coves every and anything. I hav Bought a used car warranty for 2500 it covers very little and requires a 100 deductible. Dealer made it sound like it coves every and anything. I have had other problems with them too. This was the final straw Seevice check out girl Courtney qouted 1900 on the phone. 2300 due was the amount when i went to pick up. I will never try to use this dealer for any subaru repairs or purchases More

Should not ignore female shopper 50 something female. I am looking at used veh. No one shows. I go into bldg. no one speaks offers to help. I go back outside and researched veh. Go ba 50 something female. I am looking at used veh. No one shows. I go into bldg. no one speaks offers to help. I go back outside and researched veh. Go back inside. Several salesmen around a couple male customers. No eye contact, no one speaks. Finally flag down female employee. Went to buy and expected to be compensated and the price quoted was a joke. Will buy elsewhere. Never again. Husband drove up and they met him at his car More

Purchase of Used Forester XT Purchased a Forester XT over the web. Found it 24 hours before leaving for Japan. Cameron Madeley did an absolutely EXTRAORDINARY job coordinating the Purchased a Forester XT over the web. Found it 24 hours before leaving for Japan. Cameron Madeley did an absolutely EXTRAORDINARY job coordinating the sale!!! More

Service department I towed my Subaru to Hiley for service because it was overheating. After a 1500.00 repair bill my car started to overheat before I got home. I had it I towed my Subaru to Hiley for service because it was overheating. After a 1500.00 repair bill my car started to overheat before I got home. I had it towed back and now I’m told it will be several more thousand dollars to repair my car. They are unwilling and refuse to refund our money even though they never fixed our car. UPDATE * After talking with Jerry I was issued a full refund on the cost of repairs. Jerry was a great help; he was honest and understanding of my situation. If I could rate the service and experience on his help this would be a 5 star review. More

BB Bellharrat was very helpful . He helped us understand how to use the car features. We could not remember how to use the driver assist technology. . He helped us understand how to use the car features. We could not remember how to use the driver assist technology. More

one of the BEST car buying experiences ever. I was not intending to buy another vehicle for several months, but I saw a truck on line that seemed too good to be true. I stopped by Hiley on a Sat I was not intending to buy another vehicle for several months, but I saw a truck on line that seemed too good to be true. I stopped by Hiley on a Saturday afternoon, and was immediately greeted by "BB". very friendly. From the start there was no pressure, only helpful advice. I was shown the truck, and as fast as we looked it over we went on a short test drive. I expressed a few little things that I would have to have addressed, and he assured me that it would not be a problem at all. they offered me a fair trade amount for my vehicle, and a competitive finance rate. I got a call on Monday afternoon, telling me everything I wanted taken care of was done, the truck was detailed, gassed up, and ready to drive away. Gary Ogden in the pre-owned department was helpful in seeing this through, as well as Marcus, and Kip in the finance department. It is not enough to say how instrumental me sales man "BB" was to me in getting this deal through. I would rate this establishment as top notch in my life experiences, and I'm 60 years old, and have been to, and worked at a lot of car dealerships in my life. the service after the sale has yet to be experienced, but if it is anything like the initial contact , I am sure it will be a pleasure as well. More