Hiley Subaru of Fort Worth

My wife and I purchased a vehicle from Hiley Subaru in Fort Worth about a month ago, and the customer service since the sale has been far more than disappointing. We still have not received the paperwo Fort Worth about a month ago, and the customer service since the sale has been far more than disappointing. We still have not received the paperwork needed to register and tag our vehicle in Oklahoma. My wife works for the FAA in Oklahoma City and has now been told she can no longer drive her new Subaru onto the center because of the unresolved registration issue. This delay is directly affecting her ability to use the vehicle to get to work. What good is purchasing a new car if you cannot drive it where you need to go? Completing the paperwork is a basic part of selling a vehicle, and we expected it to be handled promptly and professionally. We are asking dealership management to contact us directly, provide a firm timeline for getting the required paperwork to us, and resolve this without further delay. In the meantime, Hiley should offer a loaner with documentation that meets her workplace’s vehicle-entry requirements, subject to confirmation with the FAA center. A dealership should be able to complete the entire transaction—not simply collect payment and leave the customer dealing with the consequences of unfinished paperwork. I would recommend purchasing a Subaru, but based on our experience, I cannot recommend purchasing one from this dealership. I welcome a response from management and a concrete resolution to an issue that should have been handled weeks ago. More

I had an incredible experience with Jacob Sant of Hiley Subaru Fort Worth, TX. Not only does Jacob come off friendly and knowledgeable, he had lots of patience with my wife and I as I was not planning to Subaru Fort Worth, TX. Not only does Jacob come off friendly and knowledgeable, he had lots of patience with my wife and I as I was not planning to buy a new Subaru and it was late enough in the evening and well passed closing time before everything was completed. This is my second Subaru I have purchased from Hiley Subaru and the care and treatment of their customers is much appreciated. Thank you, Jacob and Hiley Subaru of Fort Worth. ps...The 2026 Outback Wilderness looks awesome in my garage! More

I recently had the pleasure of working with Ayden at Hiley Subaru of Fort Worth, and I can’t recommend him highly enough! From the moment I walked onto the lot, Ayden made the entire process feel easy a Hiley Subaru of Fort Worth, and I can’t recommend him highly enough! From the moment I walked onto the lot, Ayden made the entire process feel easy and stress-free. ​What I appreciated most was his transparent and low-pressure approach. He really took the time to listen to what I was looking for and helped me find the perfect vehicle that fit both my needs and my budget. He is incredibly knowledgeable about the Subaru lineup and went above and beyond to answer all my questions (even the tiny details!). ​If you’re looking for a salesman who is professional, friendly, and genuinely cares about his customers, go see Ayden. He made sure I drove away happy and confident in my purchase. Thank you, Ayden, and the team at Hiley Subaru, for such a fantastic experience! More

Excellent! The experience was exceptional. I was treated well by the sales and finance people. The experience was exceptional. I was treated well by the sales and finance people. More

Ulises made the new car buying experience a breeze and stress free. Jenna in the Love Encore program followed up to answer all my questions. Overall a wonderful experience at Hiley. Highly recommend the stress free. Jenna in the Love Encore program followed up to answer all my questions. Overall a wonderful experience at Hiley. Highly recommend the dealership. More

My vehicle care team, extremely professional and courteous. My vehicle was taken care of in a timely manner. I’m always shown the quality of love and my representative Taylor 🕊🙏 and associates, yo courteous. My vehicle was taken care of in a timely manner. I’m always shown the quality of love and my representative Taylor 🕊🙏 and associates, your loyal customer and friend Louis White.❤️🩷 More

Our experience in purchasing our car was stress free. Our agent (Aaron) was very courteous and he helped us choose the right car for us. My wife is very happy with our new Subaru Outback. Our agent (Aaron) was very courteous and he helped us choose the right car for us. My wife is very happy with our new Subaru Outback. More

Extremely tentative and professional. A very clean facility that is very well laid out. The staff is extremely friendly and helpful in every way. A very clean facility that is very well laid out. The staff is extremely friendly and helpful in every way. More

It was easy to find. All employees I spoke to were polite and helpful. There was a sign up behind the cashiers that showed approximately how much money it will cost for d All employees I spoke to were polite and helpful. There was a sign up behind the cashiers that showed approximately how much money it will cost for different maintenance done on the car. It’s good to know how much to expect to spend. More

Had my first free service and it was outstanding! Greeted me, kept me informed. Got it done! Thank you! Greeted me, kept me informed. Got it done! Thank you! More