Hiley Subaru of Fort Worth - Service Center

My last visit was to have a dent repaired, using the dent insurance I purchased at the dealer. They did an excellent repair job and I am glad I paid for the additional insurance. insurance I purchased at the dealer. They did an excellent repair job and I am glad I paid for the additional insurance. More

Even though we didn’t buy our Outback at Hiley they have always treated us and our service issues as though we did. The service rep was very sensitive to our service issue. always treated us and our service issues as though we did. The service rep was very sensitive to our service issue. More

Helpful, competent, effective, pleasant, inspires loyalty, I’ve recommended them to several friends, and will keep doing so. loyalty, I’ve recommended them to several friends, and will keep doing so. More

The service department has never been capable of fixing the car correctly the first time. They are very slow. Again, just like Hiley Volkswagen of Arlington, the service manager, and in this case, the part the car correctly the first time. They are very slow. Again, just like Hiley Volkswagen of Arlington, the service manager, and in this case, the parts manager are horrible. Whenever they get a new one who is good, they don't star for long. They use an outside party for window tint at the tinters shop. This tinter is also horrible. The tint bubbles after only a year or two. Even with a lifetime warranty on the tint, they keep taking it back to the same guy. The last time they guy did it, he removed the tint with a heat gun, melting the defroster on the rear window. I would not recommend this dealership for sales or service. More

Hiley Subaru got me in on time and provided the work need in a professional manner and on time in a professional manner and on time More

They are kind and ready to handle any question or problem you are having with your car. Service is excellent. you are having with your car. Service is excellent. More

New location is a nice facility. Customer Service is easy to deal with and keeps you updated on progress while your car is being serviced. Customer Service is easy to deal with and keeps you updated on progress while your car is being serviced. More

I was disappointed to learn that your service department will not sell and install a regular battery for my 2021 Subaru Ascent. I was told that they could, however, sell me a $435 battery which is bigger fo will not sell and install a regular battery for my 2021 Subaru Ascent. I was told that they could, however, sell me a $435 battery which is bigger for the start/stop feature. When I explained that my vehicle does not have this feature, they told me they could not sell me a regular battery even though my current battery tested bad on the inspection. I hope this 78 year-old widow does not get stranded on the road with a dead battery. I am not happy. More

It is always a pleasure working with the staff at Hiley Subaru. Scheduling the maintenance for my 2021 Subaru Forester is very easy and the work is done as promised. The staff at Hiley Subaru are profess Subaru. Scheduling the maintenance for my 2021 Subaru Forester is very easy and the work is done as promised. The staff at Hiley Subaru are professional and knowledgeable about the vehicles. More

**Google Review for Hiley Subaru of Ft. Worth** ⭐⭐⭐⭐⭐ I can't say enough good things about my experience with Hiley Subaru of Fort Worth, even though I’m based in Florida and didn’t p Worth** ⭐⭐⭐⭐⭐ I can't say enough good things about my experience with Hiley Subaru of Fort Worth, even though I’m based in Florida and didn’t purchase my Ascent there. I had a brake issue with my Subaru and called Brian Ridings, the Service Manager, during Thanksgiving to see if he could help. Both Brian and Service Advisor Whitney Gifford went above and beyond to assist me. From the very start, they took the time to listen to my concerns and made me feel like a valued Subaru owner. The level of customer service I received exceeded my expectations. They kept me updated on the progress of the repair, including sending a video walk-around of my car with an explanation of the repairs. The work was completed quickly and efficiently, which I really appreciated. The dealership itself is brand new, and the atmosphere is incredibly relaxing, with spaces to unwind or even get some work done while waiting. It’s clear they value their customers' time and comfort. I highly recommend Whitney Gifford to anyone seeking a top-notch service experience. If you're in the area or even remotely close, this team will take great care of you. Thank you, Brian and Whitney, for making my experience so seamless and stress-free! More