Hill Country Honda - Service Center

Hill Country Honda responded

Thank you for your fantastic review! We're delighted to hear that you received great service and experienced a friendly atmosphere during your visit to Honda. We strive to create a welcoming environment where our customers feel valued and appreciated. It's wonderful to know that you love the positive energy and the welcoming feeling you get when you visit us. We truly appreciate your kind words and the time you took to share your feedback. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We look forward to serving you with the same level of enthusiasm and friendliness in the future.

Hill Country Honda responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience from the very beginning, starting with the telephone call to our parts department. Javier's professionalism, courtesy, and knowledge about the parts are truly appreciated. We're glad that Zach provided clear expectations over the phone and that everything went smoothly as he had described. Our service department takes pride in delivering excellent service, and we're delighted that their efforts were reflected in your experience. We value our employees in both the service and parts departments, and we're grateful for their dedication to providing exceptional service. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We look forward to serving you again in the future with the same level of professionalism and courtesy.

Hill Country Honda responded

Thank you for your positive feedback! We're thrilled to hear that you were pleased with the service you received. We appreciate your loyalty and the comparison to Gunn. We strive to provide excellent service to our customers, and we're delighted that you found our service to be superior. We will make a note of your request regarding balancing the tires and will reach out to you when we have a good deal available. You may even enjoy the ones on our website: https://www.hillcountryhonda.com/service-specials.htm If you have any further questions or need any assistance, please don't hesitate to reach out. Thank you again for your kind words, and we look forward to serving you in the future!

Hill Country Honda responded

Thank you for sharing your positive review! We're glad to hear that our team was informative about the necessary repairs and that they were able to fix your original problem without needing any new parts. Keeping our customers informed and providing efficient solutions is important to us, and we're delighted that we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for choosing us, and we look forward to serving you with the same level of care and expertise!

Hill Country Honda responded

We're sorry you had an unsatisfactory experience with our service, particularly with a team member. We apologize for any unprofessionalism you encountered and understand your frustration.

Hill Country Honda responded

Thank you for leaving us such a positive review! We're thrilled you had a great experience with our friendly service and found our facility clean and inviting. We strive to provide efficient service without long wait times, and we're glad that it met your expectations. Your recommendation means a lot to us, and we appreciate your trust in us to take care of your family and friends. If there's anything else we can assist you with in the future, please don't hesitate to let us know. Thank you again for your kind words!

Hill Country Honda responded

Thank you for taking the time to write such a glowing review! We're thrilled to hear that you consider our service team the most professional and trust us to perform quality work on your vehicle. We take pride in offering affordable oil changes and ensuring efficient service regardless of the time of day. It's delightful that we have met and exceeded your expectations in all three areas. Your satisfaction is our top priority, and we appreciate your trust in us. Thank you for choosing Hill Country Honda, and we look forward to serving you again in the future.

Hill Country Honda responded

Thank you for your feedback on our service. We appreciate your positive note regarding the quality of our service. While we strive to provide competitive pricing, we understand that our repair costs may be higher than some outside shops. We encourage you to consider the value we offer in terms of experienced technicians, quality parts, and the convenience we provide. However, we respect your decision if you feel more comfortable seeking repairs elsewhere. If you have any further questions or concerns, please don't hesitate to reach out. We appreciate your past support and wish you the best in finding a repair shop that meets your needs.

Hill Country Honda responded

Thank you for leaving us such a positive review! We're thrilled you had an excellent experience with our timely service. Our staff takes pride in being friendly and ensuring that our waiting room is clean and comfortable for valued customers like you. We're glad that everything went smoothly without any problems and that you found our pricing fair. We appreciate your kind words and your support. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again, and we look forward to serving you again soon!

Hill Country Honda responded

Thank you for leaving such a positive review! We're thrilled you had an incredible experience with our oil change department. Providing exceptional service is our top priority, and we're delighted that it's the reason you continue to choose us. Your continued support means a lot to us, and we appreciate your trust in our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again, and we look forward to serving you with the same level of excellence on your next visit!