Hill Country Honda - Service Center

Hill Country Honda responded

Thank you for sharing your feedback with us. We apologize for the miscommunication regarding the time it would take for the software update as part of the recall. We understand that your time is valuable, and we apologize for any inconvenience caused by the discrepancy. We appreciate your understanding and are glad to hear that you were pleased with the service otherwise. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you for your feedback, and we look forward to serving you better in the future.

ejsolis13 responded

Bad experience at this dealer. Paid $400.00 for a repair that wasn’t needed. And when I went to pay the advisor told me about another repair that may fix the issue that I am having but didn’t suggest it prior to already having another service done that he knew wasn’t fixing the original issue at hand. Spent over 2 hours there with Jon one speaking to me other than receiving a text for me to acknowledge a repair. And another 2 hours for a service to be done that did not fix my issue.

Hill Country Honda responded

We apologize for the inconvenience and negative experience you had at our establishment. Cleanliness is a priority for us, and we apologize for the state of the waiting room chairs. We will address this issue promptly to ensure our customers a cleaner and more comfortable environment. Additionally, we regret that you observed our mechanics and supervision not working efficiently. We strive to provide timely service and apologize for falling short in this instance. We will review our processes and work on improving the efficiency and professionalism of our team. Regarding competitors' coupons, we apologize for any confusion. While we strive to offer competitive pricing and promotions, our policy may not allow the acceptance of competitor coupons. We apologize for any inconvenience this may have caused. We do offer a variety of discounts on our website: https://www.hillcountryhonda.com/service-specials.htm Your feedback is important to us, and we appreciate you bringing these issues to our attention. We will use your feedback to make the necessary improvements and ensure a better experience for our customers in the future. If you have any further questions or concerns, please get in touch with our customer service department at service@hillcountryhonda.com. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.

Hill Country Honda responded

Thank you for leaving such a positive review! We're delighted you had an excellent experience with our service. We take pride in providing our customers with a beautiful and friendly atmosphere. It's satisfying to know you had a wonderful and relaxing time while waiting for your service. Your kind words mean a lot to us; we appreciate your support. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again, and we look forward to serving you with the same excellence and care on your next visit!

Hill Country Honda responded

Thank you for taking the time to share your positive experience with us! We're delighted you had a good experience with our team. Clear communication and transparency are essential to us, and we're glad that our staff explained everything they did and provided information on what was needed. We strive to keep our customers informed throughout the process. Please don't hesitate to reach out if you have any further questions or need additional assistance. Thank you again for your feedback, and we look forward to serving you in the future!

Hill Country Honda responded

Thank you for sharing your positive feedback! We're thrilled you are pleased with our service, recommendations, and staff. Providing exceptional service and making valuable recommendations are priorities for us, and we're glad that we met your expectations. Your loyalty means a lot to us, and we appreciate your trust in us for your automotive needs. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again, and we look forward to serving you with the same excellence and dedication every time you visit!

Hill Country Honda responded

Thank you for sharing your positive review with us! We're thrilled that you received great service and that our technicians were polite and courteous. Providing timely service and minimizing wait times are important to us, so we're glad we met your expectations. We appreciate your kind words and your support. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again, and we look forward to serving you with the same efficiency and professionalism on your next visit!

Hill Country Honda responded

Thank you for bringing the issue to our attention. We apologize for the inconvenience caused by the tire sensor still being lit after the tire check, rotation, and inflation to 35psi. In order to address the problem and ensure your safety on the road, we kindly ask you to bring your vehicle back in for further inspection. Our team of experienced technicians will take a closer look at the tire sensor and determine the root cause of the issue. Please let us know a convenient time and date for you to bring your vehicle in, and we will do our best to accommodate your schedule. We appreciate your business and are committed to providing you with the best possible service.

Hill Country Honda responded

Thank you for your positive feedback! We're glad you found our workers to be very nice and that our dealership is a great place to service your CR-V. We apologize for any inconvenience caused by the panel not being properly reattached after the oil change. We appreciate your feedback and will address this issue internally to ensure that our team pays attention to all the details and provides a complete and satisfactory service experience. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for your support, and we look forward to serving you with the same level of care and attention to detail!

Hill Country Honda responded

We apologize for the oversight and inconvenience caused during your recent service visit. Our goal is to provide sincere and comprehensive service to all our customers, regardless of the age or mileage of their vehicles. We apologize if we fell short of your expectations in this instance. Regarding the trip inspection, we regret that the coolant and windshield fluids were not topped off as requested. We take this feedback seriously and will address it with our service team to ensure that such oversights do not occur in the future. We appreciate your patience and understanding. We value your feedback and your business, and we hope to have the opportunity to provide you with a better experience in the future. Thank you for bringing this to our attention.