Hill Country Honda - Service Center

Hill Country Honda responded

Thank you for sharing your positive feedback! We're thrilled to hear that Daisy provided you with a wonderful experience and kept you informed throughout the process. Ensuring transparency and only performing necessary work is important to us, and we're glad that we met your expectations in that regard. We appreciate your kind words and your trust in us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for choosing us, and we look forward to serving you with the same level of care and communication!

Hill Country Honda responded

Thank you so much for sharing your exceptional experience with us! We're thrilled that Matt provided thorough and helpful service for your daughter's Civic and your HR-V. It's wonderful to know that he went out of his way to assist you, answer all your questions, and provide a great deal for the services you need. We're also delighted to hear that your father, with his extensive mechanic background, was impressed with Matt's knowledge and customer service. We greatly appreciate your kind words and recognition of Matt's exceptional service. We understand the importance of acknowledging outstanding customer experiences, and we're grateful that you took the time to share your positive feedback. We'll pass along your appreciation to Matt, which will undoubtedly motivate him to continue delivering superior customer service. We're delighted to have exceeded your expectations throughout the customer experience, and we're honored that you will continue choosing Hill Country Honda for your future business. Please don't hesitate to reach out if we can assist you with anything else. Thank you again for your support, and we look forward to serving you with the same high standard of service in the future!

Hill Country Honda responded

We understand that the presence of stains on the chairs was not satisfactory, and we apologize for any inconvenience caused. We take cleanliness seriously and appreciate you bringing this to our attention. Your feedback will be shared with our team to ensure the necessary steps are taken to address this issue and maintain a clean environment for our customers. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you for your understanding, and we wish you all the best.

Hill Country Honda responded

Thank you for your positive feedback! We're thrilled to hear that your experience went quickly and that everyone was helpful. We believe in providing efficient and supportive service to our customers, and we're glad that we met your expectations in that regard. We also appreciate that our team informed you about other potential options without pressuring you, as we aim to respect our customers' choices. Your satisfaction is important to us, and we appreciate your feedback. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for choosing us, and we look forward to serving you with the same level of care and support!

Hill Country Honda responded

Thank you for your wonderful review! We're delighted to hear that our location has become your favorite place to visit, despite not being the closest to your house. We greatly appreciate your dedication to the excellent service we strive to provide. It's fantastic that our employees have consistently been courteous and helpful during your visits. We value your loyalty as a customer and are thrilled to hear that you plan to continue visiting us for as long as you own your Honda. We would be honored to assist you with purchasing your next vehicle when the time comes. Please let us know if there's anything else we can do to enhance your experience. Thank you again for your support, and we look forward to serving you with the same level of exceptional service in the future!

Hill Country Honda responded

Thank you for sharing your positive review! We're glad to hear that our dealership's proximity to your home was convenient for you. We appreciate your kind words about our friendly and professional staff. Providing excellent customer service is our top priority, and we're delighted that we met your expectations in that regard. Please don't hesitate to reach out if you have any further questions or need additional assistance. Thank you again for choosing us, and we look forward to serving you with the same professionalism and friendliness in the future!

menchacafausto76 responded

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Hill Country Honda responded

Thank you so much for your kind words! We take great pride in providing attentive customer service and ensuring that our customers feel valued and well-treated. Your feedback is greatly appreciated, and we are thrilled to have met your expectations. Should you need any further assistance in the future, please don't hesitate to reach out. Thank you for choosing our services, and we look forward to serving you again!

Hill Country Honda responded

Thank you for leaving such a positive review! We're thrilled to hear that you found our team to be very knowledgeable and quick with their work and that you received excellent customer service. Providing efficient and knowledgeable service is our priority, and we're glad we met your expectations. We appreciate your recommendation to others in need of vehicle service. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for your feedback, and we look forward to serving you and others with the same level of excellence!

Hill Country Honda responded

Thank you for taking the time to leave us a review! We're pleased to hear that you had a good experience with us while having your vehicle repaired. We appreciate your kind words about Daisy and her helpfulness and good communication throughout the process. Offering a loaner car to provide convenience while your vehicle was in the shop for a couple of weeks is part of our commitment to excellent customer service. We're glad that it was helpful for you. If you have any further questions or need any additional assistance, please don't hesitate to reach out. Thank you again for choosing us, and we look forward to serving you with the same level of care and support in the future!

Hill Country Honda responded

Thank you for sharing your positive experience with us! We're glad to hear that you visited us regarding the issue with the middle seat not moving forward to accommodate access to the third row. We're pleased that Daisy was able to assist you by showing you how to resolve the issue. Additionally, we appreciate that we were able to address the open recall during your visit. Your satisfaction is important to us, and we're grateful for your feedback. If you have any further questions or need any additional assistance, please don't hesitate to reach out. Thank you again for choosing Hill County Honda, and we look forward to serving you with the same level of care and support in the future! 😊