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Hiller Ford
Franklin, WI
260 Reviews
Ken Hiller opened the doors to Hiller Ford on May 1, 1954. Originally called Hales Corners Motors, the dealership was located in the village of Hales Corners. In the summer of 1959, Ken moved the dealership to its current location on Highway 100, one-half mile south of Hales Corners to the city of Franklin. As Franklin, Hales Corners and the rest of the area grew, so did Hiller Ford. Today, Hiller Ford is one of the largest Ford dealerships in the state of Wisconsin. Hiller Ford has won Ford's prestigious President's Award for customer satisfaction and sales leadership 15 times! In closing, I'd like to say it has been a privilege to serve our fine customers over the past 65 years. We have been very fortunate to be a part of the great community we serve.
Sincerely, Jay Hiller
( Ken's son ) President
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 260 reviews
December 07, 2015
Great !!!! Hiller Ford was really great to deal with ! The whole deal start to finish was perfect ! I will ALWAYS make Hiller my dealer of choice for any future Hiller Ford was really great to deal with ! The whole deal start to finish was perfect ! I will ALWAYS make Hiller my dealer of choice for any future purchases. More
by DynoTom
Employees Worked With
Ben Junger
August 25, 2015
Great Experience I recently bought my second new car from Hiller. I've always had good customer service. And this experience was no different. The staff is friendly an I recently bought my second new car from Hiller. I've always had good customer service. And this experience was no different. The staff is friendly and courteous. My sales consultant Steve Misher was easy to talk to and knowledgeable. He even called me after a few days to ask if I had any questions. Thank you! More
by susang
Employees Worked With
Steve Misher
June 29, 2015
Amazing service So a little background on my 09 Escape. I bought it used when I was stationed in Washington state and after 2 months of owning it, I had to replace th So a little background on my 09 Escape. I bought it used when I was stationed in Washington state and after 2 months of owning it, I had to replace the transmission so I may be a little paranoid when it comes to the transmission, plus 09 escapes don't have great ratings online, but that's the companies fault, not the dealers. The transmission was acting a little rough so I brought it in to get checked. The are very friendly and welcoming and willing to explain everything to you. They offer rental cars free of charge. Then Aaron called and explained that they didn't find anything, even calling and checking with Ford about the issue. No one likes having to take their car in for service, but as long as I am taking it into them, I feel like I will always be treated with respect and integrity from the staff. Keep up the good work! More
by Curt.schumacher
Employees Worked With
Aaron Turk
June 20, 2015
Sold me a bad car, won't help I bought a van from Hiller Ford, and had three major issues in the nine months I've had it. The underbody was rusted out and NOT disclosed, and now th I bought a van from Hiller Ford, and had three major issues in the nine months I've had it. The underbody was rusted out and NOT disclosed, and now the motor blew out. They offered me $500 towards the $3,800 repair I'll need. I still owe $7,200 on this lemon, and Hiller won't take responsibility for selling me a bad car. They told me too call a lawyer. Stay classy, Hiller. You're why people don't trust car dealerships. More
by nkoleas
Employees Worked With
Dave Ligus, Jay Hiller
May 16, 2015
insult to injury Wasted my time shopping for an escape found a nice low milage 2013 reasonable price, thats when the fun begins trading in an 07 limited explorer turne Wasted my time shopping for an escape found a nice low milage 2013 reasonable price, thats when the fun begins trading in an 07 limited explorer turned into a nightmare "managers price" came back half of kbb in poor condition! then our dont shoot the messenger salesman tries to justify the pricing using their own in house KBB estimating tool please run the numbers on "any trade" though their link first, then through the official KBB website online suprise suprise, all values are higher as much as 30% on the actual site ! cheaters only prosper if we let them save your time and sanity buy anywhere else More
by escapefromhiller
Employees Worked With
russ mayer, darth vader I guess the guy never showed his face
May 04, 2015
Great service, great prices (highly recommend) Every time I go to Hiller Ford, people are professional and timely. Their prices are very fair, and the level of customer service they offer is unmatc Every time I go to Hiller Ford, people are professional and timely. Their prices are very fair, and the level of customer service they offer is unmatched. I know a lot of people that go through Hiller Ford, and I'd highly recommend them to anyone. More
by ryan2246
Employees Worked With
Lonnie
March 23, 2015
Russ Mayer experience We have purchased 2 vehicles in the past year with Russ Mayer. The first time was for a personal vehicle and found Russ to be very up front, straight We have purchased 2 vehicles in the past year with Russ Mayer. The first time was for a personal vehicle and found Russ to be very up front, straight forward and professional. Because the purchase was so seamless, we bought a 2nd company vehicle through Russ and had the same professional service as the first purchase. I would highly recommend Russ as a salesperson. More
by Jill
Employees Worked With
Russ Mayer
February 05, 2015
Thorough and Enjoyable The quality of service, the warmth and fairness in the car buying experience recently concluded including Russ Mayer, [not a relative, check the spell The quality of service, the warmth and fairness in the car buying experience recently concluded including Russ Mayer, [not a relative, check the spelling] Craig and Jay Hiller himself were extraordinary. My wife and I were delighted once again by our overall treatment and by the specifics of this car purchasing experience. We've been back at least four times now and I really believe it is getting better each time. Furthermore, the follow up from Russ in this case and the overall auto service has been exemplary. I have recommended this dealership several dozen times and will continue to do so. Why should such a positive experience be kept a secret? More
by Rmeyer
Employees Worked With
Russ Mayer and Craig Mariani
January 27, 2015
Poor service department I took my 96 Grand Marquix into Hiller. I got a recall in the mail for the cruise control. I didn't think is was needed but my wife took it in. Tha I took my 96 Grand Marquix into Hiller. I got a recall in the mail for the cruise control. I didn't think is was needed but my wife took it in. Thats right, now the cruise doesn't work. Guy there said it was a coincidence! After 18 years the cruise went the same day you worked on it! Incredible. More
by Finn
Employees Worked With
Service
June 10, 2014
2014 Ford Explorer I would like to recommend Pam Wolff at Hiller Ford to be your sales consulant. She was actually running around to finish things up for me so I could m I would like to recommend Pam Wolff at Hiller Ford to be your sales consulant. She was actually running around to finish things up for me so I could make my next appointment. She was very helpful and a pleasure to work with. Thanks again Pam. Mike More
by mglisch827
Employees Worked With
Pam Wolff
