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Hiller Ford

Franklin, WI

3.9
260 Reviews
Ken Hiller opened the doors to Hiller Ford on May 1, 1954. Originally called Hales Corners Motors, the dealership was located in the village of Hales Corners. In the summer of 1959, Ken moved the dealership to its current location on Highway 100, one-half mile south of Hales Corners to the city of Franklin. As Franklin, Hales Corners and the rest of the area grew, so did Hiller Ford. Today, Hiller Ford is one of the largest Ford dealerships in the state of Wisconsin. Hiller Ford has won Ford's prestigious President's Award for customer satisfaction and sales leadership 15 times! In closing, I'd like to say it has been a privilege to serve our fine customers over the past 65 years. We have been very fortunate to be a part of the great community we serve. Sincerely, Jay Hiller ( Ken's son ) President
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6455 S 108th St

Franklin, WI

53132

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Showing 260 reviews

November 11, 2013

Smaller dealership, fair prices. Straightforward negotiating. They did not try to hide the price by constantly turning the conversations toward payment amounts, which tends to feel condescending and More

by Mjwood220
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Napierala
Nov 20, 2013 -

Hiller Ford responded

Mjwood220, Thank you for taking the time to review your recent visit to our dealership. I am happy to hear that the car buying experience was straightforward and enjoyable for you. Our goal is to make every customer feel as good as you did when they leave Hiller Ford! Enjoy your new vehicle and please do not hesitate to call us if there is anything else that we can do for you. Sincerely, Jay Hiller

August 01, 2013

I came in to test drive the new Ford Fusion Titanium and I was greeted by Dan Napierala. He was friendly, knowledgeable and pleasant to work with. I fell in love with the vehicle and Dan and Steve helped ma More

by parislove9812
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAN NAPIERALA
Aug 12, 2013 -

Hiller Ford responded

Parislove9812, Congratulations on the purchase of your new Ford Fusion Titanium and thank you for the positive review about Dan and Steve. They both have many years of experience in this business and I know that they will appreciate all of your kind words. Drive safe and we look forward to your next visit! Sincerely, Jay Hiller

May 18, 2013

Finally we found a dealer that treats the customer with respect. Our salesperson, Dan Napierala, was a pleasure to deal with. Very knowledgeable of the vehilces and straightforward with pricing. Hiller More

by dslomski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAN NAPIERALA
May 31, 2013 -

Hiller Ford responded

Dslomski, Thank you for the positive feedback regarding your recent visit with us here at Hiller Ford. I am happy to hear that Dan made the car buying experience easy and enjoyable for you. Our goal is to make every customer feel as good as you did when they leave Hiller Ford! Drive safely and enjoy your new vehicle! Sincerely, Jay Hiller

April 12, 2013

Outstanding service from Dan the salesman to Jim the finance guy. Everything was explained in detail and I would highly recommend anyone looking for a new car to make their way to Hiller Ford. I am a to More

by MarkBristow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Napierala
Apr 24, 2013 -

Hiller Ford responded

Mark, Thank you for the enthusiastic review about your salesperson Dan and Jim from finance. I am sure that they will appreciate all of your kind words. I am happy to hear that everything was explained to your satisfaction. We like our sales staff to make sure their customers are comfortable with everything before they leave our dealership. We look forward to your next visit and if there is anything else that we can help you with please give us a call. Sincerely, Jay Hiller

April 11, 2013

I just picked up a Fusion Titanium. The sales man Dan Napierala was very helpful and a pleasure to work with. The sales manager was also very very polite. I would recommend Hiller Ford if you are looki More

by broma123345
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Napierala
Apr 24, 2013 -

Hiller Ford responded

broma123345, Congratulations on your New Fusion and thank you for the kind words about your salesman Dan and the sales manager. We strive to make the car buying process a pleasant one for all of our customers. Enjoy your new vehicle and we look foward to seeing you in the future. Sincerely, Jay Hiller

March 24, 2013

Not only did they find me the best deal and discounts Not only did they find me the best deal and discounts that I am elegable for, they took the time to research banks and find me the best financ More

by sarah4x4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Misher
Apr 03, 2013 -

Hiller Ford responded

Sarah, Thank you for taking the time to write such a positive review about our dealership. I am happy to hear that Steve and our finance team were able to find you the best deal on your new Focus. It is great that Steve went over all the new features with you. New vehicles bring new technology and we like our sales staff to make sure their customers are comfortable with everything before they leave our dealership. Enjoy your new Focus and we look forward to seeing you at your next oil change. Sincerely, Jay Hiller

January 04, 2013

After the 3rd trip and calls to the dealer, the car I found doing Internet searches finally made it to the lot. I should have known after the bogus excuses for the not being on the lot, the experience i More

by H8wst
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carl
Jan 10, 2013 -

Hiller Ford responded

h8wst, Please accept my apology for the way things turned out on your recent visit to our dealership. All of our used vehicles must be inspected to meet our quality standards and sometimes this takes time to get it done right. We use several reliable sources when pricing our vehicles in order to stay competitive. In this case the Kelley Blue Book Price was $20,746 in excellent condition and our price was $16,982. I hope you were able to find the vehicle that suits your needs and if there is anything else that we can help you with, please give us a call. Sincerely, Jay Hiller

December 24, 2012

Very kowledgeable and helpfull staff. They made every effort to make us feel special throught out the purchase process. We never felt pressured to buy. Very nice experience. More

by 3labs1jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam Wolff
Dec 27, 2012 -

Hiller Ford responded

3labs1jack, Thank you for the positive words about your most recent visit to our dealership. I am glad that our sales staff made your experience a pleasant one. We strive to make all of our customers feel as you did. If there is anything else that we can help you with, please give us a call. Sincerely, Jay Hiller

December 19, 2012

Inquired about a new vehicle purchase, and the people were friendly and informative. The sales staff was very helpful in my search, and i was very happy with the way i was treated. More

by turkpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry
Dec 22, 2012 -

Hiller Ford responded

turkpa, I am glad that our sales staff was able to answer all of your questions about a new vehicle purchase. If we can be of any further assistance, please let us know. Sincerely, Jay Hiller

December 14, 2012

DON'T GO!! After wasting my entire day, I returned to purchase the vehicle and found out it was $1000.00 more than quoted with only a, "I made a mistake," excuse!! Stay away!! More

by Andystravels5
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill, Darwin
Dec 22, 2012 -

Hiller Ford responded

Andystravels5, Thank you for taking the time to review our dealership. I am sorry that we were unable to meet your price on the purchase of a 2013 Escape. Our sales staff makes every effort to use all of the rebates and incentives that Ford makes available to us. Sometimes, however, there are certain restrictions that we cannot control, but it is never our intention to deceive our customers. If there is anything else that I can help you with, please do not hesitate to call. Sincerely, Jay Hiller

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