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Hiller Ford

Franklin, WI

4.1
260 Reviews
Ken Hiller opened the doors to Hiller Ford on May 1, 1954. Originally called Hales Corners Motors, the dealership was located in the village of Hales Corners. In the summer of 1959, Ken moved the dealership to its current location on Highway 100, one-half mile south of Hales Corners to the city of Franklin. As Franklin, Hales Corners and the rest of the area grew, so did Hiller Ford. Today, Hiller Ford is one of the largest Ford dealerships in the state of Wisconsin. Hiller Ford has won Ford's prestigious President's Award for customer satisfaction and sales leadership 15 times! In closing, I'd like to say it has been a privilege to serve our fine customers over the past 65 years. We have been very fortunate to be a part of the great community we serve. Sincerely, Jay Hiller ( Ken's son ) President
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6455 S 108th St

Franklin, WI

53132

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Showing 260 reviews

May 11, 2012

I initially worked with a salesman who was not very friendly and did not provide any sort of customer service. I came into the dealership with the intention of purchasing a vehicle and he did nothing t More

by rungirl07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam
Jun 01, 2012 -

Hiller Ford responded

rungirl07,I am sorry to hear that your initial experience with us was not a positive one, but I am grateful that you decided to give us another chance. Pam is a valued member of our sales team and I know that she will appreciate your kind words. I am glad that she was able to make your car buying process an easy one. If there is anything else that we can help you with please give us a call. Sincerely, Jay Hiller

April 29, 2012

Buying cars has always felt like a ripoff. I did a ton of research on dealers within 100 miles of me using TrueCars.com. Got some good info but went to cars.com, autotrader and several others. I was ready to More

by Jbyronh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
3
May 14, 2012 -

Hiller Ford responded

Jbyronh,Thank you for taking the time to write such a positive review about our dealership. We feel that our "no haggle" pricing policy makes the car buying process much less stressful. Pam Wolff is a valued member of our sales staff and I am sure that she will appreciate your kind words.You were in good hands. If there is anything else that we can help you with please give us a call. Sincerely, Jay Hiller

April 28, 2012

This is the second car I have purchased from Steve Misher at Hiller Ford. My first car was a 2007 Focus and when I decided to buy a new car I could only think of one person to go and see. I called Steve to More

by fiesta owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Misher and Craig Mariani
May 07, 2012 -

Hiller Ford responded

fiesta owner, Congratulations on your new Fiesta and thank you for this wonderful review! I am pleased to hear that Steve made your new car purchase an enjoyable one. We are happy to have you as a returning customer and we look forward to your next visit to our dealership. Sincerely, Jay Hiller

April 26, 2012

Great experience - Bill was very helpful and because I knew what I wanted was able to get in and out (drove the car at 4pm and left the next day with it at 11am). More

by makingmeregisterisdumb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill D. (sales); Jim H. (finance)
May 07, 2012 -

Hiller Ford responded

makingmeregisterisdumb, Congratulations on your new vehicle! I am happy to hear that Bill was able to get you through the buying process quickly and easily. If there is anything else that we can help you with, please give us a call. Sincerely, Jay Hiller

April 26, 2012

Hillier Ford has the wrist c.s. ever. When getting the paper work ready they noted that I was married with the co signer my boyfriend and gave me his last name. When I am not married and never asked if I More

by jessica_r86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
john holfman, general manager wayne and service managwr don
Jun 11, 2012 -

Hiller Ford responded

Jessica, We apologize for any inconvenience with your recent purchase at our dealership. Our service department did their best to address the issues that you brought to their attention. It took a little time and we wanted to be thorough, which is why we put you in one of our loaner vehicles at no cost to you. The service manager even had you listen to a like vehicle to verify that it was a normal noise for that vehicle. As this was not satisfactory to you, we then honored your request for a full refund. We feel that we resolved the situation with the utmost respect and professionalism. We honored all of your requests and we wish you the best in finding the vehicle that fits your needs. Sincerely, Jay Hiller

April 25, 2012

I purchased a vehicle from hiller ford two weeks ago and its been in service ever since. A week ago I got a call from service that it was ready upon arrival, I started the vehicle the noise was still there More

by Luis j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don berka
Apr 26, 2012 -

Hiller Ford responded

Mr. Madrigal, We apologize for any inconvenience with your recent purchase at our dealership. Our service department did their best to address the issues that you brought to their attention. It took a little time and we wanted to be thorough, which is why we put you in one of our loaner vehicles at no cost to you. The service manager even had you listen to a like vehicle to verify that it was a normal noise for that vehicle. As this was not satisfactory to you, we then honored your request for a full refund. We feel that we resolved the situation with the utmost respect and professionalism. We honored all of your requests and we wish you the best in finding the vehicle that fits your needs. Sincerely, Jay Hiller

April 01, 2012

My wife wand I had a great experience at Hiller Ford. Steve Misher greeted us with kindness, respect, and was willing to listen to us. We came in to order a 2012 F150 Raptor on 01/14/2012 and Steve info More

by js000091612
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Misher
Apr 23, 2012 -

Hiller Ford responded

js000091612, Congratulations on your new Raptor! Thank you for your recommendations and kind words about Steve. He is a valued member of our sales staff and I know that he will appreciate them. Enjoy your new ride and we look forward to seeing you at your next oil change. Sincerely, Jay Hiller

April 01, 2012

Everyone I worked with was very friendly and able to answer an questions I had. My salesman, Bill Darr was most helpful and not pushy letting me make my own decisions. I would definately go back to hi More

by 07231mastrocola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Darr
Apr 23, 2012 -

Hiller Ford responded

07231mastrocola, Thank you for taking the time to write such a positive review about your experience with us. I know that Bill will appreciate your kind words. I am glad that we were able to help find the right vehicle for you. We look forward to working with you again soon. Sincerely, Jay Hiller

March 09, 2012

THIS IS OUR SIXTH VEHICLE PURCHASED FROM HILLER.TERRY SOLD US ALL OF THEM.HE IS OUTSTANDING AT WHAT HE DOES.HE MADE THE WHOLE EXPERIENCE OF BUYING A VEHICLE ENJOYABLE.OUR WHOLE EXPERIENCE OF SALES & SERV More

by MADEGROOT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TERRY WALLSCHLAEGER
Apr 06, 2012 -

Hiller Ford responded

MADEGROOT, Thank you for taking the time to write this wonderful review! I am happy that Terry has always been helpful in finding the right vehicle for you. We are pleased to have you as a loyal customer and look forward to working with you for many more years. Sincerely, Jay Hiller

February 23, 2012

We just purchased a 2008 Nissan Altima from Joe Pierce. He was very friendly, answered all our questions and was extremely helpful. We didn't feel pressured into making a purchase before we were fully read More

by gtpikus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Pierce
Mar 20, 2012 -

Hiller Ford responded

gtpikus, Congratulations on your Altima! Thank you for your recommendations and kind words about Joe. Please do not hesitate to call us if there is anything else that we can help you with. Enjoy your new ride. Sincerely, Jay Hiller

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