Cole Ford Sales Inc. - Service Center

Service department is terrible, the woman named Pam is a dingbat.. she doesn’t remember what people request to have done. We had extended warranty work pre-approved and fixed, they held our vehicle hostag dingbat.. she doesn’t remember what people request to have done. We had extended warranty work pre-approved and fixed, they held our vehicle hostage until they received payment from warranty company. This More

Quick and efficient service! While some 30 miles from home, the battery on my 2017 Explorer failed. Ford Roadside assistance responded to my phone call with a few texts. The syste While some 30 miles from home, the battery on my 2017 Explorer failed. Ford Roadside assistance responded to my phone call with a few texts. The system worked flawlessly; a roadside service tech was on-site within +/-15 minutes. Once underway, I spoke with Pam at Hillsboro Ford. She scheduled diagnosis for the starting/charging system and requested that I drop by as soon as I was back in town. Within about 30 minutes, I arrived at the dealership; the problem was confirmed and diagnosed. Soon a new battery was installed, trouble codes cleared, and I was on the road again! Thanks to Ford Roadside Assistance and Hillsboro Ford for taking good care of my Explorer! More

A clean relaxing environment. Experienced and knowledgeable staff. I’m satisfied with the service on the transmission and safety inspection. A round trip courtesy car ride too. knowledgeable staff. I’m satisfied with the service on the transmission and safety inspection. A round trip courtesy car ride too. More

I ENJOY TAKING MY CAR OVER TO HILLSBORO FORD FOR AS LONG AS I HAD MY CAR , HILLSBORO FORD ALWAYS HAS TAKING CARE OF ALL MY NEEDS.TEY ARE ALWAYS NICE AND FRIENDLEY PEOPLE . FOR AS LONG AS I HAD MY CAR , HILLSBORO FORD ALWAYS HAS TAKING CARE OF ALL MY NEEDS.TEY ARE ALWAYS NICE AND FRIENDLEY PEOPLE . More

A timely appointment for service I arrived on time for my service appointment. They quickly got my truck on the rack and finished while I was having lunch...… even during their lunc I arrived on time for my service appointment. They quickly got my truck on the rack and finished while I was having lunch...… even during their lunch hour..... Very happy More

Great Customer Service Service Department does a wonderful job on my vehicle. Communicates w/me about other work needed other than what I brought my vehicle in for. Service Department does a wonderful job on my vehicle. Communicates w/me about other work needed other than what I brought my vehicle in for. More

Over the top service ! I want to say that im working out of town in Hillsboro & Ms. Pam & Allen had my situation in mind when they took care of my steering gearbox failure. I want to say that im working out of town in Hillsboro & Ms. Pam & Allen had my situation in mind when they took care of my steering gearbox failure. Im a inspector on a construction site & have to be on site during work being conducted. So, being out of my truck was not an option. They put me in a loaner car while they repaired my truck that afternoon. They had me back in my truck the same day ! Amazing service and awesome concern for my situation ! I would absolutely recommend them !!! 👍🏽👍🏽👍🏽 More

Service dept is awesome!! I really like this service dept! Everyone is friendly and helpful. I received a good deal and will be back again. The waiting area is clean and it di I really like this service dept! Everyone is friendly and helpful. I received a good deal and will be back again. The waiting area is clean and it didn’t take very long. More