Hillside Honda

I went to Hillside Honda to complaint a noise in the I went to Hillside Honda to complaint a noise in the speedometer cluster. A friend of mine who is mechanic said that there was something a problem o I went to Hillside Honda to complaint a noise in the speedometer cluster. A friend of mine who is mechanic said that there was something a problem of the electric circuit so he recommended to go to the dealership since he believed it is part of the warranty. I came there Thursday, June 10, dropped the car and spoke to Joseph Patano. I know the standard spill not to cover the warranty until everything is checked which was clearly explained by Joseph. I intended to get a car rental because of my tight schedules to work hoping the rental will be covered by Honda. That afternoon, I got a call from Joseph that the car is okay and the problem was the alarm system, which is not part of warranty so I have to pay the rental but no charges from Honda. I said, ok that's fair enough. However, when I got the car the next day, the noise even got worst. I called them Friday,June 11 and spoke to Joseph about the recurring problem. I know I was pissed off but it would never help the problem if I have to shout at someone. I clearly told Joseph that I just want the problem fixed. I used to work in the a Five Star Hotel and I know the system of customer service from the first contact person to the internal employee involved in fixing the problem. The front person whose name is JOSEPH PATANO, is very professional enough to deal such problem within his authority. Any problems happen anytime and it is just a matter on how the problem was handled and the " STEP OF RECOVERY" exhibited by Joseph to fix the problem was worth mentioning. I dropped the car again on Wednesday, June 16 and got the car that same afternoon before going to work. I was supposed to get a car rental if it wasn't fixed that day. But Joseph made an extra mile to ensure leaving a message that the car is ready and fixed. I know my first experience wasn't that good but at the end of day the most important is how the service provider - Joseph Patano of Hillside Honda handled my entire experience. I know the pressure and negative energy like Joseph absorbs from different customers who have individual problems going to Honda but JOSEPH is very porfessional and able to RECOVER to win back the good experience. There is no such thing as best experience everytime in customer service. It is how the problem is handled and fixed that makes customer feel good and being valued for the business. KUDOS to Joseph Patano of Hillside Honda for his professionalism and demonstrating the RECOVERY steps of winning back the confidence of the customer like me. And hope everyone exhibits the same professionalism of customer service and being able to RECOVER after the problem was handled well at first experience. I got my first HONDA CRV last December 2008 as a gift for myself after graduating Nursing. And I know I will buy HONDA again in the same dealership- HILLSIDE HONDA for my next car in the near future. By the way, I know I got wierd name of Jenefer but Joseph was sensitive enough to call me in my last name of GASTANES because my name is too female to call. But it is pronounced as HENEFER. However my complete name is Jenefer Carlito Gastanes. And I prefer to be called as CARL. I hope this commendation reach to management and congratulate Joseph Patano for his exemplary service. Jenefer Carlito Gastanes Cell No.718-838-0792 carlgastanes@hotmail.com More

great job! loved trhe car buying experince!great job! loved trhe car buying experince! great job! loved trhe car buying experince!great job! loved trhe car buying experince! great job! loved trhe car b loved trhe car buying experince! great job! loved trhe car buying experince!great job! loved trhe car buying experince! great job! loved trhe car buying experince!great job! loved trhe car buying experince! great job! loved trhe car buying experince!great job! loved trhe car buying experince! great job! loved trhe car buying experince!great job! loved trhe car buying experince! More

I was so satisfied with the service and I will recommend the salesman and the dealership to my family and friends. the salesman and the dealership to my family and friends. More

First i would like to say that customer service is great as soon as you enter the door they make you feel good. they took thetime and answer every question i ask regarding the car i bought talk to me like a as soon as you enter the door they make you feel good. they took thetime and answer every question i ask regarding the car i bought talk to me like a family which i felt that connection mr Joel was also great he didnt rush me through anything and was a big help to me as a first time owner to a vehicle and i thank him for that also. for buyers out there give them a try you will be happy. thanks again. More

My first experince with a honda car and I have to say Im very please with the price and ofcourse with the car itself, but more important is by the way I been treated by the service dept. when I was ready fo very please with the price and ofcourse with the car itself, but more important is by the way I been treated by the service dept. when I was ready for my first service I was at work and just went onlise to schedule an appt in seconds I received a reply giving me the option to wait for my car or drop it off and comeback for it, and they had available the next day which it worked our for me excellent because my next day I was supossed to be at work a little later than the usual. Exactly how they promessed me my veh was ready by 45 minutes, left with my car to work and Joseph took his time in explain that i didnt only get an oil change but also, they check my battery as well as the tire preasure..... I have to say hillside honda is the best! More

MY HONDA RUNS IN GREAT CONDITIONS FOR YEARS, THE OTHER MY HONDA RUNS IN GREAT CONDITIONS FOR YEARS, THE OTHER DAY WAS MAKING A NOISE THAT GOT ME WORRY, I CALLED HILLSIDE HONDA, ONE OF MY COWORKERS SERVICE MY HONDA RUNS IN GREAT CONDITIONS FOR YEARS, THE OTHER DAY WAS MAKING A NOISE THAT GOT ME WORRY, I CALLED HILLSIDE HONDA, ONE OF MY COWORKERS SERVICE HIS CAR THERE AND HE TOLD ME ABOUT THE GREAT JOB THEY DO, WELL I CONFIRMENDED, ONE OF THE REP KINDLY ASKED ME IF I WILL LIKE TO DROP IT OFF AS AN EMERGENCY. I SAID SURE I WILL LOVE TO DO THAT BUT I DIDNT BUY THE VEH FROM YOU GUYS, I BOUGHT IT IN NJ, AND I NEVER HAD SERVICE THERE BECAUSE I WORK IN THE CITY,SHE SAYS ITS OK ALL WE GOING TO NEED IS SOME INFO FROM YOU, IT WAS THAT EASY. THEY WERE CONCERN ABOUT MY SAFTY THEN ANYTHING ELSE AND I THINK THATS EXTREMELY EXCELLENT. I WENT THERE VINNIE ONE OF THE SERVICE GUYS TOOK CARE OF ME, EXPLAINED THAT AS SOON AS THEY CHECK MY VEH HE WILL CALL ME AND THATS EXACTLY WHAT HE DID, NOT ONLY THAT I GOT MY VEH BACK THE NEXT MORNING, BUT THE CAUSE OF THE NICE WAS UNDER THE HONDA WARRANTY. IM PLEASED THE WAY THE HANDLE MY SITUATION AND THEY WAY THEY RESPECT AND TAKE CARE THEIR CUSTOMERS. FROM NOW ON IM ALWAYS GOING TO COME TO HILLSIDE HONDA AND RECOMMEND IT TO MY FAMILY AND CLOSE FRIENDS. More

Me and my husband bought two cars from hillside honda, about six months ago. the entire process went well with the buying experience and so on....We had to take a long trip and we wanted to service my ca about six months ago. the entire process went well with the buying experience and so on....We had to take a long trip and we wanted to service my car before we went away, we just drove in knowing we needed an appt that's how organize hillside honda is. As soon as we drove in a gentleman was waiting for us and didnt even ask if w had an appt just took us inside and joel the service adv came and talk to us, we told him we dint have an appt but that we needed the car service that same day. Politly he says no problem let me check ur mileage recommended a maintanence we did not have an idea at what mileage veh need it what. He clear told us and we agreed . He asked us to seat there get comfy, have some coffee if you like your car is going to be ready like an hour. we waited took our car and went to our trip the next day. thanks hillside honda service.. for hillside honda customer's satisfaction comes first... More

Let me start by saying Patrick Joseph is an amazing representive. Their was not one question I asked that he did not the answer too. Out of plenty other dealerships I have to say hillside Honda has a l representive. Their was not one question I asked that he did not the answer too. Out of plenty other dealerships I have to say hillside Honda has a lot of commitment to making me a happy customer. Thank you all from the receptionist to Patrick to the manager michael. This purchase could've not been any smoother. More

how can begin, i never believed the hyped about hillside honda until i purchase my 2010 accord i really didnt think they would be so nice and helpfull they where so and patient helping me pick out the right honda until i purchase my 2010 accord i really didnt think they would be so nice and helpfull they where so and patient helping me pick out the right car for me! thank you so much hillside honda u guys are the best! More

Is always been a pleasure to bring my car to hillside honda service. The people there is very friendly and very helpful everytime i have a problem with my car i feel comfable enough to bring it to them. honda service. The people there is very friendly and very helpful everytime i have a problem with my car i feel comfable enough to bring it to them. The last time i went there my car needed a tire replace and i didnt even realize that my inspection was due and the service advisor let me know an event and i was able to do my inspection and tire replacment at the same time. They are professional. More