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Hillside Honda - Service Center

Jamaica, NY

4.2
2,143 Reviews

2,143 Reviews of Hillside Honda - Service Center

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July 24, 2020

QUick service during pandemic Excellent service during pandemic. No waiting in line. Collected vehicle at the end of the day. Had to change a transmission filter. I hope that for a More

by PATANJALI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Macoon
Jul 27, 2020 -

Hillside Honda responded

Hello there! Thank you for choosing Hillside Honda to service your Honda and for being a long time loyal customer. We are happy to hear that you had a excellent experience with us. Thank you for your "two cents", we are always looking for ways to improve and we will take your recommendation into consideration. If you ever have any questions or concerns, please give us a call at 718-658-6559. Happy driving!

July 24, 2020

Wonderful experience,very helpful specially Mr.Ray and Wonderful experience,very helpful specially Mr. Ray and Mr.Sultan.I am really happy with their service.I already recommend some of my friends who loo More

by omorsalman1997
Recommend Dealer
Yes
Employees Worked With
Mohamed Sultan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Zaman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2020 -

Hillside Honda responded

Greetings and Congrats on your new Honda! We are delighted to hear about your great experience at our dealership located at 139-07 Hillside Ave, Jamaica, NY 11435 and Mo Sultan Jr was very helpful during your car buying process. We will be sure to pass along your kind words and thank you so much for your recommendation. We thank you for choosing Hillside Honda and don't forget to check out our Facebook (www.facebook.com/HillsideHonda) and Twitter- (www.twitter.com/HillsideHonda) pages for exclusive savings and coupons.

July 23, 2020

The attention that I received was excellent, the service that I received was excellent as well thank you very much for attending me at amazing service More

by HENRYCHALEN9
Recommend Dealer
Yes
Employees Worked With
Henry Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2020 -

Hillside Honda responded

Greetings! Thank you for choosing Hillside Honda to service your Honda. We truly appreciate your business and look forward to assisting you with all your automotive needs. We are happy to hear that our service team was able to help you efficiently. If you have any questions or concerns, please contact us at 718-658-6559.

July 22, 2020

Best Honda Service Ever Henry Peterson provides Excellent service every time I bring my car in for service. He explains the work that was done and the repairs I should focus More

by KISHA N.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Hillside Honda responded

Hi Kisha! We are so happy to hear that you received excellent service from Henry and he was able to explain the work that was performed on your vehicle as well as recommending the future maintenance needs for your vehicle. I will be sure to pass on your kind word to Henry. We look forward to assisting you with all your automotive needs for many years to come. If you have any questions, kindly give us a call at 718-657-7810.

July 22, 2020

12/16/19 I bought a Honda Passport from Hillside Honda.Phil Kogan & Mario Polanco were excellent and very helpful.if you’re in the market for a good deal & good helpful service,go see them.I highly More

by MAXIS0619
Recommend Dealer
Yes
Employees Worked With
Mario Polanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Kogan
Jul 23, 2020 -

Hillside Honda responded

Hello! Congrats on your new Honda Passport! We are so happy to hear that Phil and Mario were able to assist you with your car buying process. We thank you for choosing Hillside Honda and look forward to assisting you with all your automotive needs! If you may need any further assistance, kindly give us a call at 718-657-7810.

July 21, 2020

Great service. My car’s air conditioner condenser was broken. Hillside Honda honored the American Honda warranty, and fixed my A/C unit. Thank you. More

by BLUECOWL
Recommend Dealer
Yes
Employees Worked With
Susan Nolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2020 -

Hillside Honda responded

Hello . We are happy to hear that our service team was able to assist you and fix your AC (especially for the past couple of days) Thank you for choosing Hillside Honda to service your Honda and thank you for the 5 star review! We truly appreciate it!. If you have any questions or concerns, please do not hesitate to contact us at 718-658-6559. Stay cool!

July 21, 2020

Interesting many of the current reviews for Hillside Honda claiming short wait times for repair, in and out service within 2 hours etc... When the current policy is a strict drop off and pick up by 5pm. More

by CAROLINE6248
Recommend Dealer
No
Employees Worked With
Mike Macoon
Jul 23, 2020 -

Hillside Honda responded

Thank You for contacting us regarding your experience. We are sorry to hear that you feel that you did not have a positive experience with us. Your satisfaction is our ultimate goal as we aim for 100% customer satisfaction. We are abiding by the social distancing guidelines and we are trying to assist all our customers safely and securely. Unfortunately it does take a bit longer than we would like. If you have any questions, please feel free to contact us at 718-657-7810.

Jul 23, 2020 -

CAROLINE6248 responded

I completely understand and respect the social distancing guidelines. I find it very strange through to read reviews that people were able to bring their car In at 2 and be back home in Manhattan less than 2 hours later. I was told under no circumstances could we wait. It was strictly a drop off and pick up service that’s all.

Jul 24, 2020 -

Hillside Honda responded

Hi Caroline We have an express service center that does quick services like oil changes, tire rotations and such. They are opened from Monday to Friday 7:30am to 3pm. The review you are referring to is about that service center. For bigger jobs and diagnostic work our main service center is a drop off only location as it takes longer to service the vehicles. There is no cover up and as you can see the majority of our reviews are from verified customers vetted by DealerRater themselves. We would be happy to explain this better for you if you would like to give us a call at 718-658-6559.

Jul 26, 2020 -

CAROLINE6248 responded

Good to know.

July 21, 2020

Quick service, no questions asked. It was an emergency oil leaking from the engine. they took me in right away. It was a Saturday Great service. More

by GFWELLINGTON
Recommend Dealer
Yes
Employees Worked With
Susan Nolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2020 -

Hillside Honda responded

Good Afternoon! We are happy to hear that we were able to help you with emergency right away. Thank you for choosing Hillside Honda for your service needs. If you have any questions or concerns, please give us a call at 718-658-6559. Happy and safe driving!

July 20, 2020

Excellent, quick service. Had a 2pm appointment for an oil change. Was back home in Manhattan by 3:45pm. Sitting area was clean and customers practiced social distancing. Ma More

by kim.haines.779
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Nolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2020 -

Hillside Honda responded

Greetings! Thank you for choosing Hillside Honda to service your Honda. We truly appreciate your business and look forward to assisting you with all your automotive needs. We are happy to hear that our service team was able to help you quickly and efficiently. If you have any questions or concerns, please contact us at 718-658-6559.

July 18, 2020

Didn’t have to wait long and the guy was very nice. My car is driving a lot better now. Thank you hillside Honda express. More

by RAKHEERAMDEO
Recommend Dealer
Yes
Employees Worked With
Don’t know his name
Jul 24, 2020 -

Hillside Honda responded

Greetings! Thank you for choosing Hillside Honda to service your Honda. We truly appreciate your business and look forward to assisting you with all your automotive needs. We are happy to hear that our service team was able to help you efficiently. If you have any questions or concerns, please contact us at 718-658-6559.

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