Hilltop Nissan
East Hanover, NJ
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This is my first time to write about my purchase of a Nissan vehicle. I have owned different vehicles; but with my satisfactory experience in purchasing my latest purchase of Nissan Rogue 2013, I feel ha Nissan vehicle. I have owned different vehicles; but with my satisfactory experience in purchasing my latest purchase of Nissan Rogue 2013, I feel happy to share about my experience in owning it. We were assisted by Mr. John Boccardi on that day that we bought our second Nissan vehicle. Aware that our first experience in going to a Nissan dealer--buying a vehicle, talking about numbers, and finally taking it home on the same day-- took us almost a whole day, from early morning till dark, we were ready to encounter another exhausting and somewhat aggravating day. But this time with the help of John, we were able to complete our negotiations in less than 3 hours, and to our satisfaction. John was very attentive to our questions, and was ready to find out for answers in case he did not have the information right away. He was very patient and understanding, and not once did we feel under pressure to limit our questions and conclude a deal in a short time. He showed us the vehicles of our choices, which were narrowed down to either a white Rogue or the platinum graphite Rogue. He gave us the comparative prices and patiently responded to our follow-up necessary to help us make a decision as to our choice. My wife and I were very satisfied with the professional and businesslike way John Boccardi assisted us in our purchase of the Nissan Rogue. I will definitely recommend to my friends and relatives to go to Hilltop Nissan and to look for John Boccardi whenever they decide to own a Nissan vehicle. More
I had a very unpleasant experience at this dealership. They used all of the "gimmicks" possible. I arrived with a letter they mailed to me that made it seem as though I could walk in trade in my old lease They used all of the "gimmicks" possible. I arrived with a letter they mailed to me that made it seem as though I could walk in trade in my old lease and walk out with a brand new car with $0 out of pocket and a lower monthly payment. This was not the case. After I picked out the new car they started with the old bait and switch telling me over and over that I would have to spend more and more money. Then the nonsense started ie: The old "Let me talk to my manager" when all they did was disappear with my car keys and waste my time. This used to be a great place to deal with but there is no longer any sense of customer service. I am not an idiot and I did not appreciate being treated like one. I was the only customer in the showroom and there were 25 -30 cars in the make and model that I was interested in sitting on the lot that looked like they been there forever.You would think that in this economy they would have been happy to deal with a repeat customer. Instead they tried to razzel dazzel me into making a very bad deal. BEWARE of Hilltop Nissan. More
I worked with Fasi to lease a 2013 Sentra and he was the absolute best. Going to a car dealership is never a pleasant experience, but with Fasi it was quick and painless. He's followed up to make sure I'm h absolute best. Going to a car dealership is never a pleasant experience, but with Fasi it was quick and painless. He's followed up to make sure I'm happy with anything, and when I had a problem with the car he immediately got me in to have it serviced on a SATURDAY! He's just great. I'd highly recommend him & Hilltop Nissan to anyone! More
I visited Hilltop to look at the new ’13 Altima. I was approached by Ed Zalenski who showed me the vehicle and arranged a test drive. Ed seemed friendly but was unfamiliar with something of the technologi approached by Ed Zalenski who showed me the vehicle and arranged a test drive. Ed seemed friendly but was unfamiliar with something of the technological advancements of the new design. When we returned to the dealership Ed insisted that we talk numbers even saying “you’ll make a lot of people happy if you buy a car” since it was the end of the month. When I told him what a friend had paid for the same car and about a quote I received from another dealership for the same car he insinuated that I was either wrong or lying. He then acted as if he would be doing me some great favor at matching the price, all while still insisting he didn’t think I was comparing to exact cars. When it came time to evaluate my trade-in he, along with the manager (Ed Rodriguez), shorted my trade by over $3,500 compared to not one, by two another dealerships. Obviously they lowballed the trade because the quote I insisted on for the new car. When I asked Ed if Hilltop participated with Truecar.com, he went on a rant about how Truecar.com skews the market and is bad for the industry. (In other words, it is good for consumers and bad for dealerships.) He even drew a bell curve depicting where a sales figure ‘should’ be and where Truecar.com prices actually were. I tried not to laugh and politely walked out. It is amazing how, with the power and knowledge of the internet, there are still dinosaurs out there who think the car industry is the wild west of the 1980’s and 1990’s. If you have done your research, need a price matched, expect an honest value for your trade or want to be treated like a reasonable human being then I suggest you go elsewhere. More
Ed Rodriguez was very welcoming and did everything for my mother and I to buy a vehicle. He helped his find the perfect vehicle in our price range and was very informative. This staff works together and they mother and I to buy a vehicle. He helped his find the perfect vehicle in our price range and was very informative. This staff works together and they enjoy each others input and company. Ed has a great personality and makes you feel awesome. I am glad I worked with Ed at Nissan on rt 10. Thank you for everything! More
The Service team here is amazing to say the least. You are sure to bump into Scott on your visit to the Hilltop Nissan Service Centre. I have been servicing my 2010 ALTIMA for the past 2 years here and H are sure to bump into Scott on your visit to the Hilltop Nissan Service Centre. I have been servicing my 2010 ALTIMA for the past 2 years here and Hilltop Nissan/ Scott and his team have never let me down. They are always trying to make sure you are helped as quickly and efficiently as possible. I would definitely recommend them to everyone out there who wants to buy a Nissan for both their fair pricing for buying a car but also for the great after sales service Venkata Vishnumolakala More
I went to Hilltop to trade in a used Nissan that I loved, but I needed to lower my payments. I met with Todd and he helped me not only find the car I wanted, but also an upgrade at the same price! I couldn't but I needed to lower my payments. I met with Todd and he helped me not only find the car I wanted, but also an upgrade at the same price! I couldn't be happier with my purchase! On top of that, Todd has been so helpful since my purchase. I added a spoiler and he made sure that I was taken care of and even called after to make sure I was happy with everything! Todd knows customer service and I would definitely recommend anyone interested in buying a Nissan to Hilltop! The entire staff was very helpful! More
My new Rogue which was purchased elsewhere decided one day to not start(these things happen unfortunately) and Nissan Roadside Assistance towed it to Hilltop Nissan. Since it was a Sunday I couldn't go up day to not start(these things happen unfortunately) and Nissan Roadside Assistance towed it to Hilltop Nissan. Since it was a Sunday I couldn't go up there to discuss it. Early Monday morning before I could call there, Al called me to understand what the issue was and had the car diagnosed by noon. He had the parts in hand the next day and the car returned half a day later. He was a pleasure to deal with and based on the service there I'll buy my next Nissan from them. If only all service businesses had an employee with Al Cimirro's willingness to get the job done right the first time. More
I can't say enough about the service I received from Ed Rodriguez..I was looking to trade in my 2000 Nissan Sentra for a new veh he showed me a 2012 Nissan Altima black on black fell in love with it!!!! I' Rodriguez..I was looking to trade in my 2000 Nissan Sentra for a new veh he showed me a 2012 Nissan Altima black on black fell in love with it!!!! I'm on a tight budget and Ed went above and beyond to get me the BEST DEAL and that he did..I drove off in my Nissan VERY HAPPY..I will recommend ED to anyone looking to purchase a new car... More