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Hines Park Ford

New Hudson, MI

4.6
302 Reviews

56558 Pontiac Trail

New Hudson, MI

48165

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302 Reviews of Hines Park Ford

February 20, 2013

Al was extremely helpful in locating a 2013 Ford Explorer for me. Al made the buying experience for me very easy, I told him the vehicle and options that I was looking for and it took a little while to locat More

by dale5424
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Oxley
February 17, 2013

A great environment, a great experiance & a great staff. I have rated the dealership and my experiance there quite high, with all sincerety. Rick Hawk was my salesman and did an excelent job findi More

by Aregularguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Hawk
February 12, 2013

I had been searching for the perfect used car to trade my 2010 VW beetle in for a lower payment. I started the search about 6 months ago. It was nothing but bad news and bad service at every dealership i wen More

by B3th4ny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
February 12, 2013

Rick did an awesome job answering all of my questions from the beginning. He followed up multiple times to make sure I was satisfied with the information he gave me and asked if there was any need for cl More

by hutto1ep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Hawk
February 02, 2013

I bought my vehicle 2 years ago from Allen Oxley and Allen's service after the sale is outstanding. He is always willing to accomodate me if I should need anything from the dealership. I have never ex More

by Wildkat83
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Allen Oxley
January 23, 2013

Allen went above and beyond to do everything that i requested in the purchase of my vehicle. This wasn't the first time that I've purchased from Allen. And it definitely will not be the last time eithe More

by acoleman2894
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Oxley
January 20, 2013

My wife saw a vehicle of interest on Car.com and called the dealership. She was connected to Allen and she thought that he was freindly and knowledgeable. Later that evening I visited the dealership to m More

by B & C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Oxley
January 12, 2013

Allen greeted us immediately and was enthusiastic at our return. While he was busy with another customer, we noticed the Fusion we wanted right on the showroom floor and as soon he was freed up, he worte i More

by Caloia1122
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Oxley
January 12, 2013

I don't know why this dealership is rated so highly, are they bribing people for reviews? The service department doesn't answer the phone. I have been standing there while several employees ignore a ring More

by VibeyFocus
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
many
Jan 23, 2013 -

Hines Park Ford responded

Thank you for your feedback. We are sorry to hear you did not have a satisfactory experience with our service department. That is certainly not the type of experience we want our customers to have. Our service technicians take their job seriously and make every attempt to properly diagnose and fix a vehicle. Doing so is what creates repeat, loyal customers. Our phones should be answered timely. Having said that, perhaps you are bringing light to something that needs to be addressed. We take all reviews seriously. We will look into your concerns and address them accordingly.

January 04, 2013

Rebecca and Dolores made my buying experience so stress-free. Very kind and knowledgeable. Would definitely go back and a will refer all my friends. And LOVE the new Focus! Thank you! More

by dransley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Donehue and , Dolores Sciberras
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