Hinshaw's Acura

Spent many months searching for the right car at the right price. Stopped by this dealership 3 times in 6 months wanting to pay cash for a used CPO TSX with low miles at a reasonable price. We did our right price. Stopped by this dealership 3 times in 6 months wanting to pay cash for a used CPO TSX with low miles at a reasonable price. We did our homework and new the cost to expect. We left a card asking someone to contact us if they found something for us with our price expectation. No one ever called, even though our second visit revealed a few cars fitting our description, but with seriously inflated pricing. But we kept trying, liking the TSX. Each visit, the sales reps would end up trying to steer us into LEASE, not a purchase, which is fine for some, but not for us! Sales prices, new or used, were not even discussed as negotiable. No one even tried. On our third visit we noticed that sales prices on NEW vehicles were listed at $2,000 ABOVE MSRP! Used loaner returns cost the same as MSRP brand new! The salesman who flew out the door to snag us, actually said these costs were necessary to cover overhead, as he would be working essentially without commission otherwise and everyone had to make a living. He explained how he resented his previous experience working with a customer for 4 hours on a car and coming away with nothing. He hoped we weren't those kind of people. As we talked with this salesman, other sales personnel stood watching in the window in a cluster of good ol' boys, laughing at us. (They had nothing else to do?) We had never been so insulted or embarrassed. We wrote and said we would never be back and explained why. Guess we didn't look like the type of people to really have the money. Or, perhaps they were challenging a rookie with customers they knew would be an impossible sell at their rates. Not sure. I did stop by this dealer one more time today, with my CPO luxury car from another dealer, another brand, with 20,000 miles, with all the bells and whistles! I did what they said was IMPOSSIBLE! Yes, I had something to prove and perhaps this was rude, but they deserved the visit. #1 I had the money, and no dealer should ever judge a client by her weekend casual wear, grandma gray hair, and lack of makeup. #2 I got a dream car with a dream deal and they absolutely deserved to know and see my glow! #3 I want them to learn something about sales and showmanship. They have a lot to learn. I do hope they do. More

I swung by Hinshaw's Acura to see the new TSX. I didn't have any problems with my salesperson and the Sales Manager were very friendly. They gave me a good deal and threw in some extras for me that I wante have any problems with my salesperson and the Sales Manager were very friendly. They gave me a good deal and threw in some extras for me that I wanted. Overall a good experience, and I would recommend them to friends. More

we wanted to buy a new mdx from this dealership, went there and the car that was on the internet was sold..so we looked at used mdxs. they were rude and insulted us when we cought them doing wrong math. there and the car that was on the internet was sold..so we looked at used mdxs. they were rude and insulted us when we cought them doing wrong math. 40k for 60 months..they were about 40 higher then actual math would work with the interest rate and when we cought them, they started backing out on the deal saying that they cant give us that much for trade. Also started making racial remarks about asian people. Manager was laughing with the sales people while we were trying to ask for o9ur trade kesy back. will not go or tell anyone else to go to this dealership. More

If you own an Acura and live in the Tacoma area avoid these jackals at all cost. Rude and dishonest service manager and couldn't retain a customer over time if he tried. Missed serious engine mount issue these jackals at all cost. Rude and dishonest service manager and couldn't retain a customer over time if he tried. Missed serious engine mount issue and then refused to acknowledge the problem. AVOID!! More