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Hodges Mazda - Service Center

Jacksonville, FL

4.6
788 Reviews

788 Reviews of Hodges Mazda - Service Center

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July 15, 2016

Great service We had to order the part we needed but once it arrived they called us and set up a convenient time for the service. We were in and out within an hour More

by ronnuke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy West
Jul 21, 2016 -

Hodges Mazda responded

Thank you for taking the time to return the survey, we really appreciate it. We look forward to assist you in the future. Sincerely Torben Reichhardt VP of fixed operation Duval Mazda

June 14, 2016

Great Service Department! The service department was friendly and provided a courtesy vehicle for just an oil change. This made it easy to pick my car up the following day inst More

by jeffreyedwards90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey Williams, Torben Reichhardt
Jun 27, 2016 -

Hodges Mazda responded

Thank you very much for the feedback, we appreciate it. We look forward to assist you in the future. Sincerely Torben Reichhardt VP of fixed operation Duval Mazda

June 02, 2016

Recall Replacement First time getting my car serviced for replacement for recall. Jarred was very helpful and informative keeping me in loop with my car status. I plan o More

by Tm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarred Thompson
Jun 27, 2016 -

Hodges Mazda responded

Thank you very much for the feedback, we appreciate it. We are honored to be your service facility, and look forward to assist you in the future. Sincerely Torben Reichhardt VP of fixed operation Duval Mazda

May 27, 2016

Always a positive experience Every time I come in I am greeted with a smile and I always receive excellent service. They always take the time to explain the charges and make sure More

by Roxy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy West, Alex Williams
Jun 27, 2016 -

Hodges Mazda responded

Thank you very much for the feedback, we appreciate it. We look forward to see you next time. Sincerely Torben Reichhardt VP of fixed operation Duval Mazda

May 13, 2016

great as always great service in a timely manner. Alex was very knowledgeable and very friendly. she kept me advised about the progress of the work being done. More

by JAMES HIGHET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Williams
May 17, 2016 -

Hodges Mazda responded

Thank you very much for taking the time to let us know about your visit. We appreciate your business, and look forward to assist you next time. Sincerely Duval Mazda

May 07, 2016

Great service and personnel Outstanding customer service. Replaced gasncap but issue was not resolved. Replacement of brakes booster performed satisfactorily. Will recomend in th More

by Cafrod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy West, Jarred Thompson
March 03, 2016

oil change and had new key made took way to long over 2 hrs had oil change and had new key made took way to long over 2 hrs. was told it would take 1 hour. This is why I don't usually get my oil change at the More

by drs691
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Torben Reichhardt, Jarred Thompson
Mar 17, 2016 -

Hodges Mazda responded

We appreciate the feedback, and I sincerely apologize for the delay in the repair time. I hope we can earn your trust to get another try to impress you. Sincerely Torben Reichhardt VP of fixed operation Duval Mazda

January 31, 2016

Excellent service We came in with a warranty issue and the service team quickly handled the entire process with ordering us parts that were needed and scheduling a time More

by ronnuke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy West
Feb 01, 2016 -

Hodges Mazda responded

Thank you very much for taking the time to return the survey, it means a lot to us. Your continued satisfaction is always our goal, and we appreciate every chance we have to make sure your ownership experience exceed your expectations. We look forward to seeing you on your next service visit. Sincerely Torben Reichhardt VP of fixed operation Duval Mazda

January 23, 2016

Simple and easy I had a great experience at Duval Mazda. I needed an oil change and was able to come in, make an appointment for that same day, drop off my car, and p More

by Wallygirl10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarred Thompson
Jan 26, 2016 -

Hodges Mazda responded

Thank you very much for your response, we love to hear from our customer's. We appreciate the opportunity to assist you with your vehicle needs. Sincerely Torben Reichhardt VP of fixed operation Duval Mazda

January 22, 2016

Excellent as always Had my car in for 40,000 oil change and check-up. I brought activities to help me pass the time, so it seemed as if no time at all had passed when my More

by pearlie1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy West, Jarred Thompson
Jan 26, 2016 -

Hodges Mazda responded

Thank you very much for letting us know about your experience. We appreciate the opportunity to assist you, and look forward to assist you in the future. Sincerely Torben Reichhardt VP of fixed operation Duval Mazda

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