RUN! Dangerous. Negligent. Liars. Thieves. Everything in this review is supported with data: email, service records, audio recorded conversations, notes from talking with other experts in the Used Car Dealership and Service Centers/Mechanics industries. If the alternator hadn’t failed, a $ 650 repair, would not have known the vehicle was dangerous all along; Hodges failed to properly, adequately repair, lied about it, and knowingly kept me in a dangerous vehicle for five months. Upon discovery, demanded a refund. Per other experts, I am fortunate that the rear wheels did not come off, rear suspension and steering shaft did not fail while in use.
Hodges Used Car Salesman John Gawaran referred by a trusted neighbor as a “honest guy who will take good care of you” said Hodges rigorously inspects & safety tests prior to listing and won't sell a car that needed significant repairs. I mentioned on the test drive the steering felt funny. John said it was tested & ok, he drove it too & felt nothing. We closed the sale & dealership. 20 minutes off the lot, going 70 mph on the highway, it felt like the back end disconnected and swayed horizontally like a patio glider. It was terrifying and felt dangerous.
A Toyota mechanic examined the car & said "any dealer worth their salt would have caught the steering shaft & rear end issues during the pre-sale inspection, safety-testing. That car is dangerous. Nobody should drive it. I can’t believe a dealer sold you that, I’ll email you the needed repairs declined by the owner, tell the Hodges Service Manager to call me to discuss this.” Greg refused to talk with the Toyota mechanic. Greg worked on the vehicle himself and said “I almost xxxx my pants driving that thing, all the rear links came off. It’s fixed, nothing else is needed or required.” I pressed about the safety, he said it was OK. Not so; the steering shaft, rear end struts, mounts, shocks etc. required replacement. Subsequent, numerous times I took the car to Hodges about the steering, told by Greg and Andrew Augustine Service Advisor there was nothing wrong, and no recommend repairs were needed. They also assured me the back end was ok and properly repaired.
David Mendiola Used Car Sales Manager refused a full refund & said “I need my profits”. A futile two-hour conversation with Phil Mendiola Dealer Principal culminated when he yelled at me in an open roomful of a dozen men “how unsafe was the vehicle, really? You’re not dead, are you!? You weren’t killed, were you!? You’re still alive aren’t you!? It couldn’t have been that dangerous. Go take this up with the person that traded in the car to us”. Phil extended rudeness, abuse, harassment, misogyny, no apology, evasiveness, flip-flopping, word salad, no concern, responsibility or good faith to remedy. Greg said “I don’t know what you’re talking about lady, I’ll go along with whatever Phil says”. Bill Garcia Dealer Principal who I've never spoken with, maliciously piped in & shouted “lady, give it up”. I ended the conversation, walked down to the showroom building to see David Mendiola about a refund.
I paid $ 8, 700 cash; twas a beast getting David from the low $ 5, 000 to $ 6, 000. Nichole Garcia, Human Resources (Profit Retention Resources) derisively interrupted our conversation, threatened to call, then called the police after David & I said it was unnecessary. 10 minutes later, 1 Officer stood near us, the 2nd played a Subaru video game. I called out David’s abhorrent justifications. He said “I could refund all of your money, but I won’t because I need my profits”. This has been detrimental; lost wages, dropped out of last college semester to work due to alternator repair cost, forcing me to graduate in December, entering career-field later, rendered Financial Aid award moot, & unable to get a comparable car replacement. Although functional, AC is broken & precludes having my elder Service Dog with me on hot days. I can't afford the $ 1, 800 repair.
Profits over women/people, safety, & integrity at all costs, would be a fitting mission statement for Hodges.