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Hoffman Audi of New London - Service Center

New London, CT

4.9
297 Reviews
Call Service Center (860) 772-0376

297 Reviews of Hoffman Audi of New London - Service Center

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September 29, 2016

Quick Service was very efficient and very quick . They washed and vaccumed my car and every one was very polite. They make a service call very pleasant More

by tapca63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Report | Print
Sep 29, 2016 -

Hoffman Audi of New London responded

Hi tapca63, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are pleased to hear that our team was able to make your visit a very pleasant experience. We are dedicated to providing excellent and efficient service as well as delivering a nicely washed car! We appreciate you and look forward to seeing you again. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 29, 2016

Exemplar employee Dominic Parker has outstanding Custer service and knowledge of his job. I sat in waiting room about 1 hour and heard him deal with all types of custo More

by JANICEZARRILLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Parker
Report | Print
Sep 29, 2016 -

Hoffman Audi of New London responded

Hi JANICEZARRILLO, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are pleased to hear about the outstanding customer service that Dominic and the service team were able to provide for you. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 25, 2016

Professional &Welcoming From the moment I drove into the service garage, my service agent, Mark, was there to help. After telling him about the issue, Mark asked pertinent qu More

by JASS319
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Report | Print
Sep 28, 2016 -

Hoffman Audi of New London responded

Hi JASS319, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are pleased to hear that Mark and the service team were able to make the repairs to your vehicle in a quick, easy and professional manner. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 23, 2016

Great customer service! Very personal experience. Car was done promptly and the process to bring it in was easy. Hoffman takes pride in their service and cleanliness of the f More

by Sammac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Report | Print
Sep 28, 2016 -

Hoffman Audi of New London responded

Hi Sammac, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are pleased to hear that you had an excellent experience at your recent visit. We value your time as our customer and are happy to get you back out on the road again as soon as possible. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 23, 2016

Timely, convenient, awesome Easily got an appointment, loaner ready to go, quick drop off. Mark called me when my service was completed-great personal service! When I arrived a More

by DCMETAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis, Dominic Parker
Report | Print
Sep 28, 2016 -

Hoffman Audi of New London responded

Hi DCMETAL, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are pleased to hear that Mark and the service team were able to complete the maintenance in a timely manner and get you back out on the road again in a timely manner. We appreciate you as a customer and are dedicated to assuring that your vehicle runs safely and efficiently. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 23, 2016

terrific Great and prompt service Mark and his staff did eveything that needed to be done for the TSBon my A8 THAT is all I HAVE TO say. More

by SBECKER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis, T.J. Zongol
Report | Print
Sep 28, 2016 -

Hoffman Audi of New London responded

Hello SBECKER0, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are pleased to hear that Mark and the service team provided great and prompt service for your TSB on your A8. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 20, 2016

Overall my experience was good, just not real happy to be gi Service was fair- allowed me a loaner but upon pick up failed to inform me the car barely had enough gas to get to station to put any in. More

by GABMADHAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Parker
Report | Print
Oct 06, 2016 -

Hoffman Audi of New London responded

Hello GABMADHAY, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We apologize for the lack of fuel within the loaner vehicle that you received. Our Service Manager, TJ Zongol, informed me that our policy is to release the loaner to our clients with a quarter tank of fuel for their initial use and anything used by the client is asked to be replaced prior to return. Our check in process must have failed in your case and this is not the norm. When it is convenient for you please contact TJ at (855) 735-7560 to allow us to replace the fuel cost you incurred by giving you a $25.00 Service Credit to our Hoffman Audi of New London Service Department for your future service experiences. We value what our customers have to say and our team is committed to ensure you have an exceptional experience at every visit. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 20, 2016

Exceptional!!! Hoffman Audi handled all the scheduling and arranged to have my windshield and front grill replaced the same day. They coordinated with the auto glass More

by JSOLOMN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Parker
Report | Print
Sep 28, 2016 -

Hoffman Audi of New London responded

Hi JSOLOMN, Thank you for trusting Hoffman Audi for your vehicle service needs. We are pleased to hear that Dominic was able to go the extra mile for you and ensure that your windshield and front grill were replaced in a timely manner and you were able to get back out on the road again on the same day! ! We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 19, 2016

Service Dominic and the service crew were very responsive to my needs. Meaning my oil issue and the change of seats. Everything was handled on time which I'v More

by LADYDICT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dominic Parker
Report | Print
Sep 28, 2016 -

Hoffman Audi of New London responded

Hi LADYDICT, Thank you for Trusting Hoffman Audi of New London for your vehicle service needs. We are happy to hear that Dominic and the service team were able to fix your oil issue and change your seats in a timely manner. We value you as a customer and your time is important to us. Let us know if there is anything further we can do. Sincerely, Alison Gilbert, Reputation Management Specilist, Hoffman Auto Group. Driven by trust.

September 16, 2016

Warranty Repair The whole process is very efficient and courteous. The waiting area is comfortable and well supplied with coffee and water. I appreciate having the More

by Audi q5 owner
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Report | Print
Nov 28, 2016 -

Hoffman Audi of New London responded

Hi Audi Q5 owner, Thank you for trusting Hoffman Audi of New London with your vehicle service needs. We are pleased to read that you enjoyed our waiting area amenities and that the entire process was efficient and the staff was courteous. We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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