Hoffman Audi of New London - Service Center

Excellent staff in New London Everyone in the New London dealership are warm and welcoming. I love Mark and Dominic because they go above and beyond helping me with my car issues. Everyone in the New London dealership are warm and welcoming. I love Mark and Dominic because they go above and beyond helping me with my car issues. More

25000 mile service Hoffman Audi was excellent to work with on my scheduled service. My paperwork was ready as was the loaner vehicle. They finished the work ahead of sch Hoffman Audi was excellent to work with on my scheduled service. My paperwork was ready as was the loaner vehicle. They finished the work ahead of schedule. Very happy with the service. More

Highest possible. Excellent. I was extremely happy with the service. I would highly recommend them. They scheduled the service fast, gave me transportation to and from their loc I was extremely happy with the service. I would highly recommend them. They scheduled the service fast, gave me transportation to and from their location, and some other advice regarding my care. The service was friendly and Mark S. even cleaned off a paint mark that was on my car that was not even related to my service. I would highly recommend them. More

25 K service Best service department in all my years. Dominic in service was fantastic! He is on point and extremely efficient and kind. Thank you for a wonder Best service department in all my years. Dominic in service was fantastic! He is on point and extremely efficient and kind. Thank you for a wonderful experience! Easy and stress free. More

Service Response Good Service. All issues and questions addressed. Car was returned clean and ready to go. Service Group were attentive and easy to work with. In and o Good Service. All issues and questions addressed. Car was returned clean and ready to go. Service Group were attentive and easy to work with. In and out in a timely fashion. More

Great Service! Always a pleasure doing business with Hoffman of New London. The service employees are always efficient, friendly & helpful. When service is needed ne Always a pleasure doing business with Hoffman of New London. The service employees are always efficient, friendly & helpful. When service is needed never a problem with appointments. More

Quick!! Very nice, very quick, and just overall great! I would def reccomend Audi Hoffman new London to anyone! We showed up a little early for our service bu Very nice, very quick, and just overall great! I would def reccomend Audi Hoffman new London to anyone! We showed up a little early for our service but the took it right in and had a loaner car waiting. More

Great Service! They order you breakfast while you wait! They are really nice people that go out of their way to be helpful. It's clean and comfortable with wifi and They order you breakfast while you wait! They are really nice people that go out of their way to be helpful. It's clean and comfortable with wifi and beverages. There are worse ways to spend an hour. More

Excellent service experience. excellent 25,000 mile service. Could not have been better. It took less time than I thought. Thanks for being so efficient, friendly and capable. Mark excellent 25,000 mile service. Could not have been better. It took less time than I thought. Thanks for being so efficient, friendly and capable. Mark is the best.. More

BLOWN AWAY! I was BLOWN AWAY! This was my first service at a new dealership. I'd never owned an Audi before, and I was a little intimidated. I was greeted in the I was BLOWN AWAY! This was my first service at a new dealership. I'd never owned an Audi before, and I was a little intimidated. I was greeted in the drop off area, and directed to Mark Steponaitis in the service department. Mark was EXTREMELY helpful, and couldn't have been more pleasant on a Monday morning. I had a software update that I hadn't scheduled and he said it would be no problem to take care of it, while the 15,000 mile service was being performed. Mark directed me to the waiting area, and offered me a breakfast sandwich while I waited. I said no thank you, and he said there were cold beverages in the refrigerator, a Starbucks coffee station and granola bars for my convenience, just help myself. At first, I thought, maybe he's just being nice to me, because I'm new here. But, Mark treated everyone he waited on, like they were the most important person at that moment. While I was waiting, everyone I came into contact with was friendly and courteous...Salesmen and ladies, technicians, managers...everyone. Raquel Blonshine, who sold me my car, came by and said hello, and asked if I needed anything. Also, if I needed privacy for a personal call, there was a "privacy room" down the hall for customer use. Robert Duncan asked if I needed anything and if I'd like a coffee or anything. It's nice to feel welcome. About an hour and a half went by and Mark came by and said it was only going to be a few more minutes, they were washing my car. I just thought they were going to run it through one of the local car washes, but I looked and they were "hand washing" and vacuuming my car. Mark had me sign my receipt and I was on my way. This may seem like a normal visit to a lot of people, but to me, the service was AMAZING! I've told at least a dozen people about this experience. All I can say is "THANK YOU"...I really do appreciate that and I'm not sure if I'll ever get used to that level of service! But please, don't stop. I want everyone to have the experience that I had... More