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Hoffman Audi of New London - Service Center

New London, CT

4.9
297 Reviews

297 Reviews of Hoffman Audi of New London - Service Center

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July 18, 2016

Best Expereince they were on time, great quarto cafe and I got some work done, very polite, professional and friendly, I was very pleased and appreciate their service More

by SPILLAY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Aug 04, 2016 -

Hoffman Audi of New London responded

Hi SPILLAY0, thank you for your continued trust in Hoffman Audi of New London to keep your vehicle running safely and efficiently! We look forward to seeing you again! Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

July 15, 2016

Fixed my car right away My A6 had some software glitch. The center display could not be turned off. I contacted Audi service. They took me in right before they closed for the More

by BDU2K4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
T.J. Zongol, Dominic Parker
Aug 04, 2016 -

Hoffman Audi of New London responded

Hello BDU2K4, we appreciate your feedback on Dominic and T.J. and are pleased to hear that your A6’s display issue was resolved. We value what our customers have to say and our team is committed to ensure your vehicle is running safely and efficiently. We look forward to your next visit. Kind regards, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

July 13, 2016

Above and beyond! Had an issue with my Audi Care contract. Mark Steponaitis went to bat for me and made things right. Now my Audi and I are both happy! More

by LENCOPERTINO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Aug 04, 2016 -

Hoffman Audi of New London responded

Hi LENCOPERTINO, thank you for choosing Hoffman Audi of New London and letting us know your recent visit was a 5-star experience! We look forward to seeing you again. Kind regards, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

July 12, 2016

excellent responsive and timely that allowed me to get the car serviced around my schedule. It was actually quicker than I thought it would be. thank you More

by CSANDFORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Jul 13, 2016 -

Hoffman Audi of New London responded

Hello CSANDFORD, We appreciate your feedback on your recent experience and are pleased to read it was excellent and quicker than expected. Thank you for choosing Hoffman Audi of New London! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 24, 2016

Great Service! High quality customer service is clearly the priority at Hoffman Audi of New London. I am consistently impressed by how thorough and friendly the sta More

by ANGELACLEMMONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
T.J. Zongol
Jul 13, 2016 -

Hoffman Audi of New London responded

Hi ANGELACLEMMONS! Thank you for trusting Hoffman Audi of New London service! We value your feedback and appreciate that you trust our team to keep your TT well maintained. See you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 20, 2016

Excellent service as promised. On time, thorough, pleasant and as promised! Always a pleasure. I would go back anytime. No surprises and car was returned clean and vacuumed. Thank More

by KSHLUGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Parker
Jul 13, 2016 -

Hoffman Audi of New London responded

Thank you KSHLUGER for trusting Hoffman Audi of New London service. We appreciate the opportunity to ensure your vehicle is running most efficiently and are always happy to deliver it back to you nicely washed. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 17, 2016

All fine. Great service and pleasant staff, but too many words needed to fill this space.enough already I said it all.twenty five is too lond More

by CSCHWARTZ514
Recommend Dealer
Yes
Employees Worked With
Joe Thomas, Mark Steponaitis
Jul 13, 2016 -

Hoffman Audi of New London responded

Hello CSCHWARTZ514, Thank you for choosing Hoffman Audi of New London to keep your Audi well maintained and running most efficiently. We appreciate your feed back and look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 15, 2016

Solid Dealership I've been taking my A4 to Hoffman since I purchased it in 2014. Their communication is great and the work is always done on time. The use of the loa More

by FIELDCHRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Jul 13, 2016 -

Hoffman Audi of New London responded

FIELDCHRIS, We truly appreciate your loyalty to our service department for the past two years. Our Audi team is committed to providing an excellent experience while getting you back on the road quickly. We are glad to hear you enjoyed your loaner vehicle and we look forward to the opportunity to serve you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 13, 2016

Leaking oil from engine Dealer diagnosed leaking cam solenoids on my 2006 audi a6 avant. Good communication and explanation of costs to repair. I like the texting feature the More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Jul 13, 2016 -

Hoffman Audi of New London responded

Thank you John for trusting Hoffman Audi of New London to address your oil leak. Mark is always happy to ensure you are well informed of your vehicles needs. We appreciate your feedback and are thrilled to hear you like our texting feature. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 13, 2016

Great experience I have had many different cars.over my many years of driving and have had them serviced at many different dealerships, Hoffman Audi of New London was More

by TMPHLP101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Parker
Jul 13, 2016 -

Hoffman Audi of New London responded

Hello TMPHLP101, Thank you for choosing Hoffman Audi of New London for your service needs. We are so pleased to read that your recent experience was the best by far. Our team is dedicated to providing a quick and efficient visit. We look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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