Hoffman Audi of New London - Service Center

Left with everything I wanted done, done perfectly. Tires were replaced due to vibration issue and upon driving on the highway issue no longer existed. Thank you for the service it is working out nicely Tires were replaced due to vibration issue and upon driving on the highway issue no longer existed. Thank you for the service it is working out nicely. More

Audi of New London Service Department I love the facility and the men who work at Hoffman Audi of New London. From the second the beautiful glass garage doors open you really feel like yo I love the facility and the men who work at Hoffman Audi of New London. From the second the beautiful glass garage doors open you really feel like you are receiving luxury treatment. The men at the desk are always so knowledgeable and friendly. And, they always provide me with a loaner Audi that is of equal quality to my own. I especially love that my car is washed and vacuumed when I arrive. More

Simple. Effective. Responsive Hoffman Audi in New London have always made it easy for me as the customer. They are always prepared with a clean courtesy car so pick-up is swift and Hoffman Audi in New London have always made it easy for me as the customer. They are always prepared with a clean courtesy car so pick-up is swift and efficient. They explain things clearly and simply. They prepare me with an estimate of the cost. They keep me informed through text and email. All of this is designed to minimize my time at the dealer and not get stressed by the small stuff. A huge contrast from at least one of the "premier" delearships next door that I used to frequent. Drop-off is similarly smooth and efficient. It's clean, quiet and confidence inspiring. If one of the service managers is busy, someone else jumps in to keep me moving. If I had one grumble, it's the length of the "sales pitch" I get when I ring and get their answering machine. I don't need to hear a one minute message before my "beep". That's about as picky as I can be. More

55,000 mile service From the 1st call to schedule to picking up the car, the experience couldn't be better. It is nice to be well treated, and the staff at Hoffman does t From the 1st call to schedule to picking up the car, the experience couldn't be better. It is nice to be well treated, and the staff at Hoffman does treat you well. More

Very good Very polite and capable work of the mechanics and Mark. Everything went well. Suggested other work that had to be done . That is it no more to .say. Very polite and capable work of the mechanics and Mark. Everything went well. Suggested other work that had to be done . That is it no more to .say. More

Timely. Very helpful Very helpful; told me about recall services needed of which I was unaware. Having a loaner car gave me great flexibility in scheduling the service. Very helpful; told me about recall services needed of which I was unaware. Having a loaner car gave me great flexibility in scheduling the service. More

Removed snow tires and installed summer tires Accomplished this task on time and returned the car clean and ready to go!! The car was picked up at my associated business and returned to the same p Accomplished this task on time and returned the car clean and ready to go!! The car was picked up at my associated business and returned to the same place which is of great value to me!! More

Travel 40 miles for service on my Audi A7 I travel from RI 40 miles to have my Audi A7 serviced at Hoffman Audi. Domenic and everyone are extremely knowledgeable and helpful. They take great I travel from RI 40 miles to have my Audi A7 serviced at Hoffman Audi. Domenic and everyone are extremely knowledgeable and helpful. They take great care to make certain my car is always running optimally and it is returned to me clean and in great condition. Domenic makes the experience comfortable and convenient. I have had work performed at a number of dealerships the last 20 plus years and highly recommend Bob Cope, Domenic Parker and the entire team at Hoffman Audi for service and sales over any of their competitors. More

5000 Mile Service Mark has been very professional dealing with me any time i talk to him on the phone & at the dealership in New London. I sent my youngest son to him Mark has been very professional dealing with me any time i talk to him on the phone & at the dealership in New London. I sent my youngest son to him for repairs to his A4 & I have another son with a S6 I will be sending to him. More

Personalized service The service at Hoffman Audi is top notch. They take great care to explain any concerns, to treat you fairly and to take the stress out of car service. The service at Hoffman Audi is top notch. They take great care to explain any concerns, to treat you fairly and to take the stress out of car service. Dominic is like having a friend to take care of you and your car. More