Hoffman Audi of New London - Service Center

Focus on customer service I had such a poor experience with Audi of Wallingford that any decent service would have been an improvement - but the team at Hoffman of New London h I had such a poor experience with Audi of Wallingford that any decent service would have been an improvement - but the team at Hoffman of New London has gone above and beyond to assist with an issue that occurred after service at Audi of Wallingford. Dominic, TJ and Mark have dealt with have been professional, courteous and honest! My car is returned to me spotlessly clean, and there is always a loaner car available. Can't recommend Hoffman Audi of New London highly enough! More

Car service As always if had excellent service from Hoffman Audi and Dominvk Parker. The service was done quickly efficiently and the use of a loaner car helped m As always if had excellent service from Hoffman Audi and Dominvk Parker. The service was done quickly efficiently and the use of a loaner car helped me maintain my schedule for the day. It was also a very nice car. My car was returned washed and the check out was also quick and painless they have me the price that I was looking for. I will return! More

Very good! It was a great experience all around! Great service, I was able to use the loaner car over a week while they located a part that had broken on the car It was a great experience all around! Great service, I was able to use the loaner car over a week while they located a part that had broken on the car. More

Excellent service The staff are very helpful, precise, and urgent with assisting customers. They do an amazing effort in contacting you and keeping you updated while yo The staff are very helpful, precise, and urgent with assisting customers. They do an amazing effort in contacting you and keeping you updated while your car is receiving service. They provide complimentary loaners and will pick you up if your car is in for service. I would recommend anyone to do business with this dealership. More

excellent service , offered a new A6 as a loaner car. very nice new facilities. We have purchased two cars from Hoffman Audi and have always enjoyed working with Bob C , offered a new A6 as a loaner car. very nice new facilities. We have purchased two cars from Hoffman Audi and have always enjoyed working with Bob Cope. More

Professional, Efficient and very personable. No issues visiting this facility. Timely and efficient service made this a pleasure. You could tell that the pleasant telephone conversation with Mark No issues visiting this facility. Timely and efficient service made this a pleasure. You could tell that the pleasant telephone conversation with Mark would lead to a great visit at the store. More

Excellence at its best I have had numerous awful experiences with Hoffman Audi of Hartford, which I have bought two A4's from in the past. Hoffman Audi of New London is an e I have had numerous awful experiences with Hoffman Audi of Hartford, which I have bought two A4's from in the past. Hoffman Audi of New London is an exemplary model which not only rei statutes my trust in the Hoffman family, but the Audi brand. This dealership went above and beyond to not only remedy the issues I had with Hoffman of Hartford, but to remind me what it means to be an Audi owner. Steve and the entire team at Hoffman New London have created a business model worthy of emulation. Well done gentlemen. More

Consistently Good HNL service has been excellent for my Q7. I never have trouble with scheduling when convenient for me and the work is done right the first time. HNL service has been excellent for my Q7. I never have trouble with scheduling when convenient for me and the work is done right the first time. More

Tires Feathering, 2014 A4 September 2015 I took my car in because the tires were feathering. This should not be happening at 17000 miles. Needless to say, Tom the service rep s September 2015 I took my car in because the tires were feathering. This should not be happening at 17000 miles. Needless to say, Tom the service rep said the tires are only rated for 20 to 30k anyway. Anybody who has experienced feathering knows that it only gets worse. The car use to be a pleasure to drive. You spend good money on a car like this you expect more. Not happy More

Outstanding Customer Service The service team at Audi of New London has always given great customer service. They go out of their way to make sure you are completely satisfied. D The service team at Audi of New London has always given great customer service. They go out of their way to make sure you are completely satisfied. Dominic Parker does an excellent job with his clients. More